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Customer Service Rep(05872) - 11321 S. Memorial Pkwy.
Huntsville, Alabama, United States · On-site
Entry level$1.3B raised
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You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a…
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Part-time
high school
Posted just now
~40 hrs/week
Responsibilities
Assist customers in selecting and purchasing home furnishings while working to achieve established sales goals. Maintain the sales floor, manage customer records in the CRM, and handle delivery coordination and customer inquiries.
Requirements
Requires a High School Diploma or GED and six months of practical retail sales experience. Candidates must possess the physical ability to lift up to 50 pounds and the aptitude for data utilization and human interaction.
Full job description
Description
The purpose of this classification is to perform work functions associated with assisting customers to select and purchase merchandise in order to achieve and maintain established sales goals.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
Verifies prices are correct and each item is accounted for on sales orders.
Calculates sales discount as warranted in determining sales write up.
Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
Loads pick-ups as needed and obtains customer signature on receipt for pickup.
Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
Handles customer inquiries in person or via telephone.
Attends scheduled sales meetings.
Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
Sets up delivery or pickup times with customers and documents appropriately.
Composes and sends thank-you notes to customers for their business.
Keeps records of sales.
Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
Comply with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
Enters customer service issues in PQA as assigned.
Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
ADDITIONAL FUNCTIONS
Assists in other store departments as required.
Performs other related duties as required.
Requirements
MINIMUM QUALIFICATIONS
High School Diploma or GED required; six months experience in practical retail sells; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference and/or descriptive data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change.
Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert moderate physical effort, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-50 pounds).
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.
Farmers Furniture is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Related keywords
RetailHome FurnishingsCRMSales QuotaCustomer ServiceTelemarketingMerchandisingPQAS.W.I.N.G. ProgramH.O.M.E. ValuesSales ExecutionCredit ApplicationsInventory Control
Farmers Home Furniture – Dedicated to Exceptional Service and Beautiful Homes
Since 1949, Farmers Home Furniture has been helping customers create homes they love. We offer stylish, affordable options for every room—living rooms, dining rooms, and bedrooms—as well as appliances, electronics, and seasonal items like lawn equipment and outdoor living sets.
Our in-house financing gives you flexibility and control when making purchases. By cutting out the bank middleman, we lend directly to you—making it easier to bring home what you need, when you need it.
With locations across Florida, Georgia, Alabama, Kentucky, Tennessee, North Carolina, and South Carolina—and our corporate office based in Dublin, Georgia—there’s likely a Farmers Home Furniture store near you. Whether you’re furnishing your home or exploring a new career, we’re proud to be part of the communities we serve.
What sets us apart?
In a fast-paced world, we never compromise on style or service. We go the extra mile to ensure every customer finds the right solution for their home. Our customers—and our associates—matter.
Since becoming an ESOP (Employee Stock Ownership Plan) company in 2012, our associates share in the success of the business, creating a culture of ownership, pride, and commitment to service.
Find a store near you:
https://www.farmershomefurniture.com/storelocator.cfm
Explore careers with the Farmers family:
https://www.farmershomefurniture.com/careers-with-farmers
Offices: 803 Industrial Blvd, Dublin, GA 31022, US
Bedroom FurnitureAppliancesLivingroom FurnitureElectronicsMattressesDining RoomOutdoorSeasonalFinancingand Customer Service
How much do Customer Service & Support jobs in Alabama pay?
Based on 649 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 9,740 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Jack's Family Restaurants, LP, Lowe's Companies, Inc., CVS Health, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 351 of the 9740 open customer service & support positions offer remote or hybrid work (233 remote, 118 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Alabama