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Full-time
Comprehensive training and development programs, Medical insurance, Dental insurance, Vision insurance, Life insurance, 401k Plan with employer matching
Posted 5h ago
~40 hrs/week
Responsibilities
Provide frontline technical and account support to AT&T customers within high-traffic retail environments. Act as a subject-matter expert for retail partners and maintain in-store mobile device displays according to planograms.
Requirements
Requires strong communication skills and the ability to handle high-stress retail situations while navigating complex systems. Experience in wireless communications or retail customer service is preferred.
Full job description
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Work Environment & Schedule Expectations
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.
Operational Excellence
Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.
Required Skills & Qualifications
Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.
What We Offer
Competitive starting pay of $26 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
For 40 years, DSI has provided enhanced business value that delivers results for our clients and partners.
Industry
Telecommunications
Company size
501-1,000 employees
Founded
1984
Headquarters
Dallas, TX
LinkedIn followers
26,859
DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space. We partner closely with our dealers on many levels: sales management and execution, product and offer training, marketing expertise, software solutions, engineering, and warehousing and logistics. We are dedicated to individualized service, strong product offerings, and a fast and efficient delivery system. DSI’s Territory Managers are spread across the country and their #1 priority is to help you grow your business. To begin a working relationship with DSI, retailers are invited to call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.
Offices: 1651 N. Collins Blvd. Suite 300, Dallas, TX 75080, US
How many Customer Service & Support jobs are open in Mobile, AL right now?
There are currently 689 open customer service & support positions in Mobile, AL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mobile, AL?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Allied Universal, Love's Travel Stops, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mobile, AL?
Yes — 31 of the 689 open customer service & support positions offer remote or hybrid work (21 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Mobile, AL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.