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Compliance Manager - Advisory (Investigation, Breach and Dispute Resolution)
Sydney, New South Wales, Australia · On-site
Senior$3.9B raised
At ING, we believe compliance is more than meeting regulatory obligations. It is about fostering a culture where doing the right thing is embedded in every decision, process, and customer interaction. Join The Conduct, C…
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Full-time
professional certificate
Health Insurance, Rest Day, Impact Day
Posted 12d ago
Apply by Aug 13
~40 hrs/week
Responsibilities
The Compliance Manager will lead complex investigations into potential breaches and customer complaints while providing expert advice to senior stakeholders. They are responsible for strengthening the compliance framework and ensuring regulatory obligations are effectively managed across the business.
Requirements
Candidates must have at least 5 years of experience in compliance or legal roles within the financial services industry. Strong investigation skills and the ability to communicate complex regulatory issues to senior leadership are essential requirements.
Full job description
At ING, we believe compliance is more than meeting regulatory obligations. It is about fostering a culture where doing the right thing is embedded in every decision, process, and customer interaction.
Join The Conduct, Compliance & Ethics team as part of the broader Line 2 Compliance team responsible for managing risks arising from Customer conduct and treatment, Conflicts of interest, Market conduct, Anti-competitive conduct and Organisational conduct and culture.
In this highly visible role, you will help strengthen ING's compliance framework, lead complex investigations and assessments, and provide trusted advice to senior stakeholders across the business.
The team works closely with business leaders to ensure compliance obligations are understood, managed, and embedded across ING.
What you'll do
Investigate into potential compliance breaches and significant customer complaints.
Conduct detailed assessments of regulatory obligations and compliance risks.
Prepare written assessments and recommendations to senior stakeholders regarding potential breaches, control gaps, and remediation actions.
Identify root causes, control weaknesses, and remediation opportunities.
Support and continuously improve the compliance framework, policies, procedures and processes.
Deliver compliance guidance, challenge, and subject matter expertise to stakeholders across the business.
Support regulatory change initiatives, projects, and new product reviews.
What we're looking for
5+ years of relevant experience in compliance or legal roles in the financial services industry
Ability to lead investigations and provide a high standard of written / verbal communication to senior leadership
Experience in investigations into non-compliance with financial sector legislation
Previous experience working for either ASIC or APRA would be highly desirable, a trained Lawyer is advantageous
Ability to communicate with business stakeholders and influence when needed in a professional manner
Broad retail and wholesale banking product knowledge (preferable).
Excellent understanding of operational risks and control frameworks in retail Banking
What’s in it for you?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity `
About Us At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
How many Legal jobs are open in Sydney, Australia right now?
There are currently 934 open legal positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Sydney, Australia?
Companies currently hiring include Gilbert + Tobin, Axiom, Herbert Smith Freehills, KPMG Australia, Allens, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Sydney, Australia?
Yes — 631 of the 934 open legal positions offer remote or hybrid work (23 remote, 608 hybrid).
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