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Full-time
Boosted Superannuation (13%), 20 Days Annual Leave, 5 Days MyLeave, Work From Home Options (myFlex), Up To 50% Off Personal Insurance, Partner Discounts On Private Health Insurance, Tech & Appliances
Posted 1d ago
~40 hrs/week
Responsibilities
Manage workers' compensation claims from lodgement to resolution, including creating tailored return-to-work plans. Provide expert guidance to employers and injured workers while handling a high volume of professional phone enquiries.
Requirements
Requires strong communication skills, resilience, and the ability to navigate multiple computer systems in a fast-paced environment. Experience in workers' compensation claims management is desired.
Full job description
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Join a dynamic team where you’ll play a key role in injury management and supporting the recovery of injured workers. In this fast-paced role, you’ll handle calls, provide expert guidance, and deliver exceptional customer service while working with diverse stakeholders. We’re looking for individuals with energy, empathy, and resilience who thrive in customer-focused environments.
You’ll initially work in‑office during the training period, benefiting from strong team support and structured learning. This is a permanent full-time role based in Boorloo (Perth) commencing on 17 August 2026.
What You'll Do
Manage workers’ compensation claims from lodgement through to resolution.
Support injured workers with tailored injury management and return-to-work plans.
Provide expert advice and guidance to employers, workers, and other stakeholders.
Handle a high volume of phone enquiries with professionalism and empathy.
Collaborate with internal teams and external providers to achieve optimal outcomes.
Maintain accurate records and navigate multiple systems to ensure compliance.
What You'll Bring
Strong communication and interpersonal skills with a customer-first mindset.
Ability to manage multiple priorities in a fast-paced environment.
Resilience and empathy when supporting injured workers and stakeholders.
Proficiency in navigating multiple computer systems and maintaining accurate records.
Experience in workers’ compensation claims management (desired).
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech & appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Sunday 19 July 11:59pm AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
Related keywords
Workers CompensationClaims ConsultingInjury ManagementInsuranceReturn To WorkCustomer ExperienceComplianceIAGCGUStakeholder Engagement
IAG is Australia and New Zealand's largest general insurance company with a purpose to make your world a safer place, whether you are a customer, partner, employee, shareholder or part of the communities IAG serves across Australia and New Zealand.
Our businesses have helped people recover from natural disasters, accidents and loss since 1851. In Australia and New Zealand we provide insurance under many leading brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI; and NZI, State, AMI and Lumley Insurance (New Zealand). We also have interests in general insurance joint ventures in Malaysia and India.
Increasingly, we see our role extending beyond paying claims to increasing awareness of risk, and helping communities reduce and prevent risk. We believe it is our responsibility as an industry leader to use our influence and role as a major investor, purchaser and employer for the good of everyone.
For further information please visit www.iag.com.au.
Offices: 201 Sussex St, Level 13, Tower Two, Darling Park, Sydney, New South Wales 2000, AU
UnderwritingHome & Motor ClaimsCTPLife InsuranceTravel InsuranceBoatLifestyle & Leisure InsuranceHome SecurityRiskReinsurance
How many Legal jobs are open in Perth, Australia right now?
There are currently 51 open legal positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Perth, Australia?
Companies currently hiring include KPMG Australia, Fortescue, Maurice Blackburn Lawyers, Clayton Utz, Clifford Chance, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Perth, Australia?
Yes — 30 of the 51 open legal positions offer remote or hybrid work (0 remote, 30 hybrid).
How do I apply for Legal jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.