Sydney, New South Wales, Australia · On-site
Company Description At Cuscal, we're building the next generation of acquiring and payments capabilities that power Australia's financial institutions, fintechs and payment providers. We're looking for a commercially min…
Skills: Product Management, Payments Technology, Commercial Strategy, Stakeholder Management, Product Strategy
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fosteri…
Skills: Strategic communications, Corporate content strategy, Digital communication, Stakeholder management, Content management systems
South Brisbane, Queensland, Australia · On-site
Company Description Empower Australia’s Payments Future with Cuscal At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Financial Crimes Contact Centre or d…
Skills: Fraud detection, Customer support, Financial crime analysis, Risk mitigation, Transaction monitoring
Sydney, New South Wales, Australia · On-site
Company Description Empower Australia’s Payments Future with Cuscal At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Financial Crimes Contact Centre or d…
Skills: Fraud detection, Customer support, Risk mitigation, Transaction analysis, Communication
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to managing risk, governance and financial performance…
Skills: Treasury risk management, Financial risk management, Balance sheet risk management, First-line risk management, Governance frameworks
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fosteri…
Skills: Corporate strategy, Management consulting, Corporate development, Investment banking, Strategic advisory
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances and fosterin…
Skills: Financial accounting, Month-end close, General ledger reconciliations, Financial reporting, Regulatory reporting
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances and fosterin…
Skills: Financial accounting, Month-end close, General ledger reconciliations, Financial reporting, Variance analysis
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fosteri…
Skills: Tax compliance, Tax governance, Financial reporting, Tax risk management, Corporate tax
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, we're not just shaping the future of payments, we're pioneering it. For more than 59 years, we've been at the forefront of Australia's payments landscape, delivering sec…
Skills: Business Analysis, Cyber Security, Stakeholder Engagement, Agile, Waterfall
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, we’re not just shaping the future of payments. We’re pioneering it. As Australia’s leading provider of end-to-end payment solutions, Cuscal plays a critical role in the …
Skills: Cyber security, Project management, Delivery management, Risk management, Governance
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, we’re not just shaping the future of payments - we’re pioneering it. From launching Australia’s first ATM to being the first certified NPP PayTo Payer and Initiator in 2…
Skills: Platform engineering, CI/CD pipeline architecture, GitHub administration, Terraform, Infrastructure as Code
Sydney, New South Wales, Australia · On-site
Company Description Forward with Cuscal Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen. At Cuscal, we've been at the forefront of pa…
Skills: Scrum, Agile, Lean, Backlog management, Sprint planning
Sydney, New South Wales, Australia · On-site
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances, and fosteri…
Skills: Operational risk management, Risk framework development, Business advisory, Regulatory compliance, APRA CPS 230
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal Ever tapped your phone to buy a morning coffee or made a purchase from your favourite online store? Chances are, we've made it happen. At Cuscal, we've been at the forefront of pay…
Skills: Network security engineering, WAF, DDoS protection, Cloud security, Application delivery
Sydney, New South Wales, Australia · On-site
Company Description Forward with Cuscal Ever tapped your phone to buy a morning coffee or made a purchase from your favourite online store? Chances are, we've made it happen. At Cuscal, we've been at the forefront of pay…
Skills: CIAM, Microsoft Entra ID, Microsoft Entra External ID, SAML, OAuth 2.0
Brisbane, Queensland, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances and fosterin…
Skills: Treasury operations, Payment processing, EFT, RTGS, Liquidity management
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen. At Cuscal, we've been at the forefront of pa…
Skills: Compliance management, Regulatory compliance, Payment schemes, Risk management, Stakeholder management
Sydney, New South Wales, Australia · Hybrid
Company Description Forward with Cuscal Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen. At Cuscal, we've been at the forefront of pa…
Skills: Payment Industry Compliance, Regulatory Compliance, Stakeholder Management, Agile Delivery, Risk Management
Brisbane, Queensland, Australia · Hybrid
Company Description Forward with Cuscal At Cuscal, our Commercial and Business teams are the backbone of our organisation. From supporting clients and driving growth to ensuring compliance, managing finances and fosterin…
Skills: Treasury operations, Payment processing, Liquidity management, EFT, RTGS
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The Product Manager will shape the strategy and roadmap for the Acquiring Domain by translating market trends and customer needs into innovative payment solutions. They will lead discovery activities and collaborate across engineering, commercial, and operations teams to drive product growth and commercial outcomes.
Candidates must have proven experience in product management within payments, banking, or financial services, along with strong commercial acumen. The role requires the ability to navigate complex environments, influence stakeholders without formal authority, and translate technical concepts into clear value propositions.
At Cuscal, we're building the next generation of acquiring and payments capabilities that power Australia's financial institutions, fintechs and payment providers.
We're looking for a commercially minded Product Manager to help shape and grow our Acquiring Domain. This role sits at the intersection of product, acquiring payments technology, market and commercial strategy, translating customer needs, industry trends and business priorities into clear product direction, compelling market narratives and sustainable commercial outcomes.
This is an opportunity to play a key role in one of Cuscal's core growth domains, helping to identify new opportunities, influence strategic direction, and bring innovative acquiring capabilities to market.
Develop product strategies and roadmap priorities that support Cuscal's growth ambitions.
Translate customer needs, market opportunities, and business objectives into clear product outcomes.
Identify opportunities to expand acquiring capabilities, payment acceptance methods and value-added services.
Monitor industry trends, competitor activity and emerging technologies to inform product direction.
Lead discovery activities with clients, partners, vendors and internal stakeholders to identify problems and validate opportunities.
Facilitate workshops, requirements gathering sessions and collaborative discussions to shape product outcomes.
Develop a deep understanding of customer needs, market dynamics and industry challenges.
Balance customer value, commercial outcomes, technical considerations and operational requirements when making product decisions.
Develop a strong understanding of Cuscal acquiring platforms, payment acceptance technologies and payments infrastructure to build a next-generation technology stack.
Work closely with engineering teams, processors, vendors and technology partners to evaluate opportunities and shape product direction.
Participate in discovery and solution design discussions involving payment flows, integrations, payment acceptance technologies and acquiring platforms.
Understand how technology decisions impact customer outcomes, commercial performance, operational effectiveness and scalability.
Help translate complex technology concepts into clear customer and commercial value propositions.
Drive growth, adoption and expansion across acquiring products and capabilities.
Build business cases and contribute to investment prioritisation decisions.
Support strategic client engagements, commercial discussions, and partnership opportunities.
Identify new market segments and emerging payment opportunities that can create value for Cuscal and its clients.
Work closely with Product managers and Product owners, Engineering, Architecture, Delivery, Operations, Risk and Commercial teams.
Partner with delivery-focused product owners to ensure product outcomes are successfully executed.
Build alignment across stakeholders and influence decisions without relying on formal authority.
Navigate complex environments with confidence, ownership and a focus on outcomes.
Develop clear, credible and compelling product narratives.
Partner with Product Marketing and client-facing teams to support go-to-market activities.
Represent Cuscal's acquiring capabilities with clients, partners and industry stakeholders.
Help strengthen Cuscal's market presence as the Acquiring business continues to scale.
Proven ability to operate effectively in complex and evolving environments, with a strong bias for action and a track record of driving issues through to resolution.
Experience in Product Management in Payments, Banking, Financial Services, Technology or related industries.
Demonstrated experience defining product strategy, influencing roadmap priorities and delivering customer outcomes.
Strong commercial acumen and the ability to identify and act on growth opportunities.
Experience leading discovery activities and engaging directly with customers and stakeholders.
Experience facilitating discovery sessions with customers, vendors, engineers and business stakeholders.
Ability to work effectively with both business and technical stakeholders.
Experience working with payments technology, financial services platforms or transaction processing environments.
Ability to understand the commercial implications of technology decisions.
Strong communication, facilitation and stakeholder management skills.
Experience in cards acquiring, merchant payments, payment gateways, switching, terminal management, SoftPOS, digital acceptance or embedded payments.
Knowledge of Visa, Mastercard, eftpos, NPP and broader payments ecosystems.
Experience working with financial institutions, fintechs, payment providers or technology partners.
Exposure to platform-based, infrastructure or ecosystem products.
Familiarity with tokenisation, digital wallets, payment orchestration and emerging acceptance technologies.
You'll thrive if you demonstrate:
Proven ability to operate effectively in complex and evolving environments, with a strong hustle mentality, high levels of ownership, and a focus on delivering outcomes.
Curiosity and desire to continuously learn.
Proactive problem-solving and outcome orientation.
The ability to influence and collaborate across diverse stakeholders.
Confidence navigating complexity and competing priorities.
A bias for action and maintaining momentum.
Acquiring is a key strategic growth area for Cuscal. As payment technologies, acceptance methods and merchant experiences continue to evolve, you'll help shape the future direction of our acquiring capabilities and play a meaningful role in delivering innovative payment solutions to Australian financial institutions and payment providers.
We're looking for a Product Manager who combines commercial thinking, product management discipline and payments technology expertise, and can confidently lead discovery with customers, vendors and engineers to translate opportunities into product strategy and commercial outcomes.
If you're passionate about product management, enjoy solving complex problems and want to influence the future of payments, we'd love to hear from you.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
Moving Payments Forward. Together.
Cuscal is a payments and regulated data services provider in Australia. Since 1966, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutions. Our vision: To transform the future of how money moves and how Australia does business. Our purpose: To enable competition and power progress, one transaction at a time. We deliver this through our expert team, our ability to anticipate and our deep understanding of the financial payments industry. Our proud history of firsts as the leader in payments solutions has made us the trusted partner for banks, mutuals, fintechs and corporates.
Offices: 201 Sussex Street, Darling Tower 1, Sydney, New South Wales 2000, AU
Moving Payments Forward. Together.
Cuscal is a payments and regulated data services provider in Australia. Since 1966, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutions. Our vision: To transform the future of how money moves and how Australia does business. Our purpose: To enable competition and power progress, one transaction at a time. We deliver this through our expert team, our ability to anticipate and our deep understanding of the financial payments industry. Our proud history of firsts as the leader in payments solutions has made us the trusted partner for banks, mutuals, fintechs and corporates.
Offices: 201 Sussex Street, Darling Tower 1, Sydney, New South Wales 2000, AU
