Title: Success Coach supervisor Full-Time Position Status: Non-Exempt Supervisor: Squirrel Hill Food Pantry Director JFCS Pittsburgh Since 1937, JFCS Pittsburgh has been pushing what’s possible in human services—combinin…
Skills: Case management, Staff supervision, Program oversight, Reflective supervision, Strength-based service delivery
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Full-time
bachelor degree, postgraduate degree
Posted 9d ago
~40 hrs/week
Responsibilities
The Success Coach Supervisor provides leadership, supervision, and program oversight for a team of Success Coaches supporting adults working toward economic stability. This role ensures high-quality service delivery, monitors program fidelity, and fosters a supportive team culture through reflective supervision.
Requirements
Candidates must have a Bachelor’s degree in social work, education, or a related field, with a Master’s degree preferred. A minimum of 3 years of experience in case management, service coordination, and program monitoring is required.
Full job description
Title: Success Coach supervisor
Full-Time Position
Status: Non-Exempt
Supervisor:Squirrel Hill Food Pantry Director
JFCS Pittsburgh
Since 1937, JFCS Pittsburgh has been pushing what’s possible in human services—combining compassion, innovation, and a relentless commitment to dignity and justice. We partner with people across the region to navigate life’s changes and challenges, ensuring that no neighbor has to navigate these difficulties alone.
We proudly serve job seekers, refugees and immigrants, individuals with disabilities, people experiencing food insecurity, those seeking mental health support, youth, and older adults. Through meaningful support and compassionate care, our goal is to help every person feel valued, empowered, and able to reach their full potential.
At JFCS, your work matters. You’ll join a team of passionate problem‑solvers and strategic thinkers who care deeply about people and aren’t afraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is felt immediately in the community.
If you want your work to spark purpose, connection, and meaningful change—JFCS is where you can make it happen.
Position Summary
The Success Coach Supervisor provides leadership, supervision, and program oversight for a team of Success Coaches supporting adults working toward economic stability and mobility. This role ensures high-quality, strength-based service delivery grounded in human services frameworksconsideringenvironmental and structural inequities,the social determinants of health,fidelity to program models, and consistent outcomes across communities.
This position will also be responsible formaintaining Success Coach fidelitytoJFCS’s Catalyst for Economic Mobility initiative. Participants in JFCS career preparation and support programs who meet program eligibility requirements may receive a stipend for up to 18 monthsthrough the Catalyst for Economic Mobility. This stipend will allow them to achieve greater financial stability as they build toward the future. Success Coaches will guide participants enrolled in the Catalyst for Economic Mobility through “light touch” support and barrier reduction in addition to support with goal setting and resource navigation.
The Supervisor supports staff not by directing every step, but by creating the conditions for strong practice through reflective supervision, skill-building, quality monitoring, and thoughtful problem-solving. This position balances clinical oversight, staff development, and operational accountability while centering dignity, client ownership, and long-term impact.
Duties and Responsibilities
Staff Supervision & Development
Collaborate with Directors and staff members both internally and from other organizations to ensure that referral information is complete, enabling a clear understanding of client needs and urgency, and to assign clients to Success Coaches.
Provide regular individual and group supervision to Success Coach, emphasizing reflective practice, ensuring that direct reports incorporate clients’ specific circumstances into the development of targeted strategies, and use strengths-based approaches to guide client interactions.
Support staff in identifying challenges and opportunities to help clients achieve their goals.
Monitor staff workload, caseload balance, and performance to ensure sustainability and quality.
Participate in hiring, onboarding, training, and ongoing professional development of coaching staff.
Foster a supportive, inclusive team culture grounded in learning, accountability, and respect.
Program Quality & Fidelity
Ensure the program is delivered consistently across communities and aligned with the established human servicesand economic mobility framework.
Monitor fidelity to core program components, including intake, serviceplans, client ownership of action steps, and referral practices.
Review case notes, service plans and documentation for quality, completeness, and adherence to program standards.
Identify variations inquality or adherence across staff and provide targeted coaching or corrective support as needed.
Support thoughtful adaptations that respond to client needs while preserving core program principles.
Client Services Oversight
Provide consultation and guidance on complex client situations, barriers, and system navigation challenges.
Support direct reports in maintaining healthy boundaries to prevent burnout and ensure that Success Coaches develop relationships with clients that promote self-reliance rather than dependency.
Support staff in making effective warm referrals and maintaining strong relationships with community partners.
Ensure services remain client-centered, culturally responsive, and grounded in dignity and respect.
Step in to support direct service delivery as needed during high-demand periods or staffing gaps.
Training & Capacity Building
Support staff participation in the development of coaching skills, motivational interviewing, and strength-based models.
Reinforce learning through supervision, observation, and feedback.
Identify training needs based on program data, staff feedback, and observed practice trends.
Maintain knowledge and understanding of the most pertinent and up-to-date resources and systems for which clients may need referrals
Promote continuous learning and reflective practice across the team.
Documentation, Data & Compliance
Ensure timely, accurate, and consistent documentation in the program’s case management system (Apricot).
Monitor data quality to support outcome tracking, reporting, and funder compliance.Generate program reports for funders and external communications and requests for data.
Collaborate with leadership to review program outcomes and identify areas for improvement.
Ensure compliance with ethical standards, confidentiality requirements, data privacy regulations, and mandatory reporting laws.
Collaboration & Leadership
Serve as a liaison between frontline staff and program leadership.
Contribute to program planning, improvement efforts, and cross-department collaboration.
Build and maintain relationships with community partners to strengthen referral pathways and service coordination.
Collaborate with JFCS Development staff to generate program reports and respond to data requests for funders and grant proposals
Qualifications
Bachelor’s Degree in social work, education, or related field, Master’s degree preferred
Strong administration, management, training, and organization skills. - Minimum 3 years of experience with case management, service coordination and a program monitoring background.
Experience with quality assurance reports.
Substantial ability to effectively interact with people of various cultural backgrounds and ability to respond appropriately to the cultural characteristics of the clients. - Excellent team player with organizational and communication skills.
Willingness to work in the field, car, and ability to maintain PA driver’s license and auto insurance required.
Strong computer skills, particularly Word and Excel required; prior experience using data and tracking systems is strongly preferred.
Our services provide solutions that matter to you and your family.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1937
Headquarters
Pittsburgh, PA
LinkedIn followers
1,562
Jewish Family and Community Services (JFCS) helps individuals and families through life’s changes and challenges. We do so by providing comprehensive, innovative social services and empowering people with the resources and supports they need to improve their lives and regain self-sufficiency and stability. www.jfcspgh.org
Offices: 5743 Bartlett Street, Pittsburgh, PA 15217, US · 828 Hazelwood Avenue, Pittsburgh, PA 15217, US · 5844 Forward Ave, Pittsburgh, PA 15217, US
How many Human Resources jobs are open in Pittsburgh, PA right now?
There are currently 146 open human resources positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in Pittsburgh, PA?
Companies currently hiring include Goodwill of Southwestern Pennsylvania, UPMC, Duquesne University John G. Rangos, Sr. School of Health Sciences, PNC, Allegheny Health Network, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in Pittsburgh, PA?
Yes — 47 of the 146 open human resources positions offer remote or hybrid work (7 remote, 40 hybrid).
How do I apply for Human Resources jobs in Pittsburgh, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.