Position Summary We are looking for a Manager, HR Shared Services & Operations to lead the delivery of efficient, consistent, and high-quality HR services across our growing organization. With more than 70 health clubs a…
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Full-time
bachelor degree
Complimentary Club Membership, Guest Privileges, Discounts On Training, Discounts On Spa Services, Discounts On Programs, Discounts On Apparel
Posted 15d ago
~40 hrs/week
Responsibilities
Lead the HR Shared Services team to deliver efficient HR operational services across the employee lifecycle for a multi-location organization. Establish service standards, monitor KPIs, and optimize workflows to ensure high-quality service delivery and data integrity.
Requirements
Requires 5+ years of progressive experience in HR Operations or Shared Services with previous people leadership experience. A bachelor's degree in Human Resources or Business Administration is preferred.
Full job description
Position Summary
We are looking for a Manager, HR Shared Services & Operations to lead the delivery of efficient, consistent, and high-quality HR services across our growing organization. With more than 70 health clubs and new locations opening each year, this is an opportunity to help scale HR operations while creating an exceptional service experience for employees and leaders.
In this role, you will lead the HR Shared Services team and oversee day-to-day HR operational services across the employee lifecycle. You will establish service standards, optimize workflows, monitor performance, and ensure HR transactions and employee inquiries are handled accurately, consistently, and efficiently.
You will partner closely with HR leadership, HR Business Partners, Talent Acquisition, and Operations to strengthen service delivery, improve processes, and build scalable HR operations that support continued growth.
What You'll Do
Lead and develop the HR Shared Services team, fostering a culture of service excellence, accountability, and continuous improvement.
Oversee daily HR operations and employee lifecycle transactions, including new hire administration, onboarding, employee changes, terminations, HRIS transactions, payroll-related processing, benefits administration, employment verifications, and HR documentation.
Champion an exceptional HR service experience by ensuring employee and leader inquiries are resolved accurately, consistently, and with a customer-focused approach.
Manage team workload, service queues, and capacity to ensure timely and effective service delivery.
Serve as an escalation point for complex HR matters, including leave of absence and ADA accommodation administration.
Establish service standards, response-time expectations, quality assurance practices, and operational performance measures.
Develop and monitor KPIs and dashboards to evaluate service quality, productivity, transaction accuracy, response times, and customer satisfaction.
Identify recurring issues, analyze root causes, and partner with key stakeholders to implement sustainable solutions.
Drive process standardization and continuous improvement to reduce employee effort and increase operational efficiency.
Maintain strong HRIS data integrity, documentation standards, and quality controls.
Conduct quality audits of HR transactions and support internal and external audit requests.
Ensure HR operational processes align with company policies, procedures, and applicable employment requirements.
Partner cross-functionally to deliver seamless HR services that support employees, leaders, and business operations across a growing, multi-location organization.
Requirements
Hybrid work model (3:2) at headquarters in McLean, VA
5+ years of progressive experience in HR Operations, HR Shared Services, or a related HR function.
Previous people leadership or supervisory experience.
Experience managing high-volume HR transactions and employee lifecycle processes.
Strong customer service orientation and commitment to delivering an exceptional employee experience.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and lead effectively in a fast-paced, high-growth environment.
Ability to build strong partnerships across HR and Operations.
Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
Preferred Experience
HR Shared Services or HR service center operations.
HRIS administration and high-volume transaction processing.
Multi-state, multi-location, or geographically dispersed workforces.
Case management, service queues, or centralized employee support.
KPI, dashboard, and service performance management.
Process improvement, automation, and workflow optimization.
Experience supporting a rapidly growing or scaling organization.
Benefits & Perks:
Complimentary club membership + guest privileges
Discounts on training, spa services, programs, and apparel
HR Medical, dental, vision, life insurance, 401(k), and paid time off
Why Join Us?
This is an opportunity to help shape the future of HR service delivery within a rapidly growing organization. You'll have the opportunity to lead a critical HR function, develop a high-performing team, improve the employee experience, and build scalable processes that support our continued growth.
At Onelife Fitness, we are purpose driven and member focused. We believe that fitness is more than exercise—it’s a way of life.
With 70+ world-class clubs across the East Coast, we are a high-growth community fueled by the industry’s best talent. Our team prides themselves on being in service to others and creating space for our members to discover their abilities, and to thrive. And our facilities are unrivaled, featuring high-value amenities and solutions for people of all fitness levels.
Join us, and work alongside 4,500+ inspired team members in our mission to deliver the ultimate fitness experience to every member, every time.
Offices: 1751 Pinnacle Drive, Suite 1400, McLean, VA 22101, US · 305 Hooffs Run Dr, Alexandria, Virginia 22314, US · 5100 Wisconsin Ave NW, Washington, District of Columbia 20016, US · 1025 East-West Connector, Austell, Georgia 30106, US · 4238 Wilson Blvd, 3018, Arlington, Virginia 22203, US
How much do Human Resources jobs in McLean, VA pay?
Based on 91 listings with disclosed salaries, most human resources jobs in McLean, VA pay between $78k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Human Resources jobs are open in McLean, VA right now?
There are currently 108 open human resources positions in McLean, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in McLean, VA?
Companies currently hiring include Capital One, Booz Allen Hamilton, Appian, Clark Construction Group, Guidehouse, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in McLean, VA?
Yes — 30 of the 108 open human resources positions offer remote or hybrid work (3 remote, 27 hybrid).
How do I apply for Human Resources jobs in McLean, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.