Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling …
Skills: Guest Service, Front Office Procedures, Communication Skills, Cashiering, Account Reconciliation
ABOUT THE ROLE Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events, and activations to our community. We are looking for passionate, customer serv…
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Airport Lounge Concierge (JFK) Pay: $24.00 per hour Job Summary The Concierge is a personal representation of the service and overall hospitality of the staff at the premium lounge, by Airport Dimensions supporting the S…
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Front Desk Representative - Opening Shift/ Floater
New York, New York, United States · On-site
Entry level$371M raised
Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire…
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Organization Overview The Office of Academic Affairs at The Rockefeller University supports the University’s scientific and educational mission by overseeing programs and resources that advance the academic experience of…
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Part-time team members who meet the requirements are eligible for: State Applicable Time Off Mental Health Support and Services Pet Insurance 401(k) Retirement Program with Employer Match Employee Assistance Program TAO …
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LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through ou…
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$30/hr
Full-time
bachelor degree
Posted 35d ago
~40 hrs/week
Responsibilities
The Junction Agent is responsible for managing guest check-ins and check-outs while providing exceptional, personalized customer service. They handle front office technical systems, process financial transactions, and coordinate with other departments to fulfill guest requests.
Requirements
Candidates must have legal authorization to work in the US and the ability to work nights, weekends, and holidays. A bachelor's degree is preferred, along with proficiency in Microsoft Office and strong English communication skills.
Full job description
Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you choose to accept it…
We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better.
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
Maintain the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
Maintain complete knowledge of the following at all times.
Hotel features/services, hours of operation.
All room types, numbers, layout, décor, appointments & location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities.
Use excellent communication skills with guests and staff including verbal, written and body language.
Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
Adhere to the following cashiering procedures:
Process allowances
Make change for guests
Post charges
Settle Room accounts
Run closing reports
Count bank at end of shift
Complete designated cashier reports
Drop Receipts
Secure Bank
Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Communicate timely and in a responsive manner via digital device.
Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.
Be creative and think outside the box to create memorable experiences for our guests.
Work well on a team or independently while being accountable for work performed.
Take, record and relay messages accurately, completely and legibly.
Enthusiastically describe details of food dishes and beverages available in all F&B outlets.
Complete all items on the shift checklist.
Adhere to security procedures to ensure our guest’s safety.
Be a team player!
Highly organized, anticipating needs and over delivering wherever possible.
Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
Background must-have:
Current, legal and unrestricted ability to work in the United States.
Bachelors Degree preferred.
Ability to compute accurate mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
Proficient MS Word, Excel, and PowerPoint.
Current, legal and unrestricted ability to work in The United States.
Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service with a personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson’s global Virgin Group has pioneered for 50 years.
Each hotel intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike.
Virgin Hotels Dallas, Edinburgh, Las Vegas, London, Nashville, New Orleans and New York are now open. A location in Denver is coming in 2027.
Offices: 3390 Mary St, Ste 218, Miami, FL 33133, US · 3390 Mary Street, Suite 218, Coconut Grove, Florida 33133, US
How many Hospitality jobs are open in New York, NY right now?
There are currently 5,133 open hospitality positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in New York, NY?
Companies currently hiring include Compass Group, Domino's, Starbucks, Aramark Healthcare+, Union Square Hospitality Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in New York, NY?
Yes — 325 of the 5133 open hospitality positions offer remote or hybrid work (125 remote, 200 hybrid).
How do I apply for Hospitality jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.