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Full-time
professional certificate
Posted 1d ago
~40 hrs/week
Responsibilities
Responsible for monitoring, configuring, and maintaining technology hardware and software for Virgin Hotels Las Vegas. Provides IT service desk support and basic troubleshooting for team members and property users.
Requirements
Requires six months to one year of technical support experience and the ability to work physically on-site. Familiarity with i5 software, POS platforms, and CompTIA A+ certification is preferred.
Full job description
YOUR MISSION (The Job Description)
The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software; responsible for basic troubleshooting of all technology problems associated with property technology; adhere to user security policies for all systems; responsible for providing IT service desk support for all Team Members and other users of property technology.
Qualifications
THE NITTY-GRITTY (The Essential Job Duties)
Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users
Record all Help Desk interactions according to IT procedures
Resolve basic to intermediate technology problems
Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs
Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process
Perform preventative maintenance procedures on all technological equipment on a scheduled basis
Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information
Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology
Basic i5 operations including error monitoring, user security, and printing
Inventory equipment, software, and other VHLV technology
Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements
Remain cognizant of changes in technology
Any other functions deemed necessary
Must be physically present at work, in assigned workstation, to perform all functions required of the position
Other duties as assigned
MUST HAVE'S
Current, legal and unrestricted ability to work in the United States
Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred
Knowledge of Help Desk and IT operations
Familiarity with various PC, POS, and printer hardware and software platforms
Familiarity with i5 software
Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position
Comp TIA A+ Certification, preferred but not required
THE WORKING CONDITIONS
Work in an environment that is subject to varying levels of sound, temperature, smoke, and vibration
Work with hazards such as cleaning chemicals, ink, or other chemicals and paper dust
Assimilate information and clearly communicate with users, management staff or vendors in English
Observe and direct actions of trainees and maintain required logs
Review and comprehend all necessary documentation
Use a computer keyboard
Diagnose potential problems with and replace peripheral devices without supervision
Effectively and efficiently move from floor to floor as needed
Lift up to 40 pounds
Move up to 50 pounds to be able to perform inspector and utility duties as needed and perform necessary inventory checks
Must be able to withstand prolonged standing, stretching, climbing, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair
Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
VALUABLE TRAITS
50% logical / 50% creative / 100% AWESOME
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer
Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service with a personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson’s global Virgin Group has pioneered for 50 years.
Each hotel intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike.
Virgin Hotels Dallas, Edinburgh, Las Vegas, London, Nashville, New Orleans and New York are now open. A location in Denver is coming in 2027.
Offices: 3390 Mary St, Ste 218, Miami, FL 33133, US · 3390 Mary Street, Suite 218, Coconut Grove, Florida 33133, US
Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service with a personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson’s global Virgin Group has pioneered for 50 years.
Each hotel intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike.
Virgin Hotels Dallas, Edinburgh, Las Vegas, London, Nashville, New Orleans and New York are now open. A location in Denver is coming in 2027.
Offices: 3390 Mary St, Ste 218, Miami, FL 33133, US · 3390 Mary Street, Suite 218, Coconut Grove, Florida 33133, US