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Jobs at Virgin Hotels (Now Hiring) — 27 open

Virgin Hotels logoVirgin Hotels

Support Specialist I

Las Vegas, Nevada, United States · On-site

Entry level$222M raised

YOUR MISSION (The Job Description) The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software; res…

Skills: IT Service Desk Support, Hardware Troubleshooting, Software Troubleshooting, Network Infrastructure, i5 Operations

Virgin Hotels logoVirgin Hotels

Director of Housekeeping

Dallas, Texas, United States · On-site

Senior$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because th…

Skills: Housekeeping Management, Budgeting, Staff Training, Inventory Management, Payroll

Virgin Hotels logoVirgin Hotels

Call Center Supervisor

Las Vegas, Nevada, United States · On-site

Mid level$222M raised

YOUR MISSION (The Job Description) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and procedures. …

Skills: Personnel Management, Revenue Management, Guest Relations, Staff Scheduling, Conflict Resolution

Virgin Hotels logoVirgin Hotels

Go Agent-Yes Agent

New Orleans, Louisiana, United States · On-site

$18/hr

Entry level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better beca…

Skills: Customer Service, Telephone Etiquette, Communication Skills, Multitasking, Problem Solving

Virgin Hotels logoVirgin Hotels

Commons Club Bartender

Dallas, Texas, United States · On-site

Entry level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling …

Skills: Mixology, Customer Service, POS Systems, Cash Handling, Beverage Knowledge

Virgin Hotels logoVirgin Hotels

Sr. Gaming and Marketing Analyst

Las Vegas, Nevada, United States · On-site

Mid level$222M raised

YOUR MISSION (The Job Description) The Sr. Analyst will play an important role in conducting and supervising the research and analysis of property gaming and casino marketing operations to provide extensive details, summ…

Skills: SQL, Data Visualization, Reporting Platforms, Statistical Analysis, Financial Modeling

Virgin Hotels logoVirgin Hotels

Steward - Allocated Kitchen

Las Vegas, Nevada, United States · On-site

Entry level$222M raised

YOUR MISSION (The Job Description) The Dishwasher is the backbone of our whole operation. You are an all-around team player, from cleaning to restocking dishes, while giving a helping hand where it is needed. You are bac…

Skills: Dishwashing, Sanitization, Kitchen Organization, Teamwork, Communication

Virgin Hotels logoVirgin Hotels

Commons Club Server

Dallas, Texas, United States · On-site

Entry level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better beca…

Skills: Guest Service, Food & Beverage Knowledge, Communication Skills, Order Taking, Table Clearing

Virgin Hotels logoVirgin Hotels

Slot Attendant (FT)

Las Vegas, Nevada, United States · On-site

Entry level$222M raised

YOUR MISSION (The Job Description) This position is responsible for performing the day-to-day operations and activities in the Slot Department or within a section or area of the Slot Department for the casino operations …

Skills: Customer Relations, Cash Handling, Gaming Regulations, Communication Skills, Conflict Resolution

Virgin Hotels logoVirgin Hotels

Director of Revenue Management

Nashville, Tennessee, United States · On-site

Mid level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better beca…

Skills: Revenue Management, Yield Operations, Pricing Strategy, Distribution Management, Financial Reporting

Virgin Hotels logoVirgin Hotels

Director of Revenue Management

New Orleans, Louisiana, United States · On-site

Mid level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better beca…

Skills: Revenue Management, Strategic Pricing, Financial Forecasting, Distribution Management, Market Intelligence

Virgin Hotels logoVirgin Hotels

Reservations Coordinator

New Orleans, Louisiana, United States · On-site

$18/hr

Entry level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better beca…

Skills: Yield Management, Revenue Optimization, Customer Service, PMS, CRS

Virgin Hotels logoVirgin Hotels

Host-ess

New Orleans, Louisiana, United States · On-site

$15/hr

Entry level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling …

Skills: Guest Relations, Communication Skills, Multitasking, Seating Management, Customer Service

Virgin Hotels logoVirgin Hotels

Director of Sales & Marketing

Dallas, Texas, United States · On-site

Senior$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling …

Skills: Strategic Planning, Revenue Management, Team Leadership, Corporate Sales, Market Analysis

Virgin Hotels logoVirgin Hotels

Bartender

New Orleans, Louisiana, United States · On-site

$10/hr

Entry level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling …

Skills: Mixology, Customer Service, POS Systems, Cash Handling, Beverage Knowledge

Virgin Hotels logoVirgin Hotels

In-Room Dining Server

Dallas, Texas, United States · On-site

Entry level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better beca…

Skills: Customer Service, Food & Beverage Knowledge, Communication Skills, Inventory Management, Billing

Virgin Hotels logoVirgin Hotels

Stewarding Supervisor

New York, New York, United States · On-site

$26/hr

Mid level$222M raised

About the Role: The Stewarding Supervisor plays a critical role in ensuring the cleanliness, organization, and efficient operation of all stewarding activities within accommodation and food service establishments. This p…

Skills: Organizational Skills, Leadership, Communication, Attention To Detail, Problem-solving

Virgin Hotels logoVirgin Hotels

Director of Business and Player Development

Las Vegas, Nevada, United States · On-site

Senior$222M raised

YOUR MISSION (The Job Description) This position is responsible for the development, implementation and execution of business and player development initiatives that drive accretive revenues for the Casino. Qualification…

Skills: Revenue Management, Player Development, Casino Marketing, Team Leadership, Strategic Planning

Virgin Hotels logoVirgin Hotels

Cook III

New York, New York, United States · On-site

$30/hr

Mid level$222M raised

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better beca…

Skills: Communication, Knife Skills, Creativity, Product Knowledge, Problem Solving

Virgin Hotels logoVirgin Hotels

Guest Service Ambassador- Bell/Valet (FT)

Las Vegas, Nevada, United States · On-site

Entry level$222M raised

YOUR MISSION (The Job Description) The Guest Service Ambassador will play an important role as the first face the customers see! They need to be welcoming and able to help them get checked in with the Front Desk team. Th…

Skills: Customer Relations, Communication, Organization, Conflict Resolution, Problem Solving

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Showing 1–20 of 27

Virgin Hotels logo

Support Specialist I

Virgin Hotels

Las Vegas, Nevada, United States • On-site

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  • Full-time
  • professional certificate
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Responsible for monitoring, configuring, and maintaining technology hardware and software for Virgin Hotels Las Vegas. Provides IT service desk support and basic troubleshooting for team members and property users.

Requirements

Requires six months to one year of technical support experience and the ability to work physically on-site. Familiarity with i5 software, POS platforms, and CompTIA A+ certification is preferred.

Full job description

YOUR MISSION (The Job Description)

The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software; responsible for basic troubleshooting of all technology problems associated with property technology; adhere to user security policies for all systems; responsible for providing IT service desk support for all Team Members and other users of property technology.

Qualifications
THE NITTY-GRITTY (The Essential Job Duties)
  • Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users
  • Record all Help Desk interactions according to IT procedures
  • Resolve basic to intermediate technology problems
  • Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs
  • Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process
  • Perform preventative maintenance procedures on all technological equipment on a scheduled basis
  • Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information
  • Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology
  • Basic i5 operations including error monitoring, user security, and printing
  • Inventory equipment, software, and other VHLV technology
  • Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements
  • Remain cognizant of changes in technology
  • Any other functions deemed necessary
  • Must be physically present at work, in assigned workstation, to perform all functions required of the position
  • Other duties as assigned
MUST HAVE'S
  • Current, legal and unrestricted ability to work in the United States
  • Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred
  • Knowledge of Help Desk and IT operations
  • Familiarity with various PC, POS, and printer hardware and software platforms
  • Familiarity with i5 software
  • Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position
  • Comp TIA A+ Certification, preferred but not required
THE WORKING CONDITIONS
  • Work in an environment that is subject to varying levels of sound, temperature, smoke, and vibration
  • Work with hazards such as cleaning chemicals, ink, or other chemicals and paper dust
  • Assimilate information and clearly communicate with users, management staff or vendors in English
  • Observe and direct actions of trainees and maintain required logs
  • Review and comprehend all necessary documentation
  • Use a computer keyboard
  • Diagnose potential problems with and replace peripheral devices without supervision
  • Effectively and efficiently move from floor to floor as needed
  • Lift up to 40 pounds
  • Move up to 50 pounds to be able to perform inspector and utility duties as needed and perform necessary inventory checks
  • Must be able to withstand prolonged standing, stretching, climbing, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair
  • Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
VALUABLE TRAITS
  • 50% logical / 50% creative / 100% AWESOME
  • Enjoy working with a team and alone as the situation dictates
  • Adaptive, Flexible!
  • Embody "great attitude"
  • Unwavering integrity and endless work ethic
  • Appreciate constructive feedback, as well as graciously providing the same
  • Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer

Related keywords

Agilysys LMSInfogenesisStratton WarrenCompTIA A+i5 SoftwarePOSPCI ComplianceSarbanes-OxleyGaming ComplianceNetwork TopologyIDF LocationsWireless ConfigurationHelp DeskIT OperationsHardware Maintenance

About Virgin Hotels

LinkedInVisit site
Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Miami, FL
LinkedIn followers
90,079
Total funding
$222M

Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service with a personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson’s global Virgin Group has pioneered for 50 years. Each hotel intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Virgin Hotels Dallas, Edinburgh, Las Vegas, London, Nashville, New Orleans and New York are now open. A location in Denver is coming in 2027.

Offices: 3390 Mary St, Ste 218, Miami, FL 33133, US · 3390 Mary Street, Suite 218, Coconut Grove, Florida 33133, US

HospitalityReservationsHotelTravel
View all jobs at Virgin Hotels

About Virgin Hotels

LinkedInVisit site
Industry
Hospitality
Company size
501-1,000 employees
Headquarters
Miami, FL
LinkedIn followers
90,079
Total funding
$222M

Virgin Hotels is a lifestyle hospitality brand that combines heartfelt service with a personalized hotel experience with the track record of innovation and smart disruption that Sir Richard Branson’s global Virgin Group has pioneered for 50 years. Each hotel intermixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Virgin Hotels Dallas, Edinburgh, Las Vegas, London, Nashville, New Orleans and New York are now open. A location in Denver is coming in 2027.

Offices: 3390 Mary St, Ste 218, Miami, FL 33133, US · 3390 Mary Street, Suite 218, Coconut Grove, Florida 33133, US

HospitalityReservationsHotelTravel
View all jobs at Virgin Hotels

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