New York, New York, United States · On-site
$62k–$62k/yr
About the role Reporting to and working closely with the Program Coordinator, the Direct Service Manager is responsible for developing the Resident Advisors and leading their day-to-day tasks at Covenant House New York’s…
Skills: Staff Supervision, Crisis Management, Trauma-Informed Care, De-escalation, Case Planning
New York, New York, United States · On-site
$19/hr–$19/hr
About the role The Rights of Passage (ROP) Resident Advisor (RA) provides supportive services to up to 20 young people aged 16-21 living in an ROP site in the Bronx. Reporting to the Program Coordinator of the ROP site, …
Skills: Youth Engagement, Crisis De-escalation, Meal Preparation, Case Management Support, Incident Reporting
New York, New York, United States · On-site
$19/hr–$19/hr
About the role The Rights of Passage (ROP) Resident Advisor (RA) provides supportive services to up to 20 young people aged 16-21 living in an ROP site in the Bronx. Reporting to the Program Coordinator of the ROP site, …
Skills: Youth Engagement, Crisis De-escalation, Meal Preparation, Case Management Support, Problem Solving
New York, New York, United States · Hybrid
$21/hr–$21/hr
About the role Reporting to the Manager of CovWorks-Shelter, the Career Preparation Facilitator is responsible for providing instruction to youth via in-person or virtual. The facilitator will help youth meet necessary g…
Skills: Lesson Planning, Instructional Technology, Resume Writing, Mock Interviewing, Academic Guidance
New York, New York, United States · On-site
$90k–$90k/yr
About the role The Staff Attorney at Covenant House New York (CHNY) is, first and foremost, a voice for the young people we strive to serve as they transition from life on the streets to self-sufficiency. The Staff Attor…
Skills: Courtroom Litigation, Legal Counseling, Immigration Law, Family Law, Housing Law
New York, New York, United States · On-site
$20/hr–$20/hr
About the role The Case Manager provides direct physical and supportive services to the young people we serve in Covenant House New York’s short-term emergency Youth Shelter, in a positive and nurturing manner, using an …
Skills: Case Management, Counseling, Crisis De-escalation, Trauma-Informed Care, Strength-Based Youth Development
New York, New York, United States · On-site
$19/hr–$19/hr
About the role The Rights of Passage (ROP) Resident Advisor (RA) provides supportive services to up to 20 young people aged 16-21 living in an ROP site in the Bronx. Reporting to the Program Coordinator of the ROP site, …
Skills: Youth Engagement, Crisis De-escalation, Meal Preparation, Case Management Support, Problem Solving
New York, New York, United States · On-site
$19/hr–$21/hr
About the role The Youth Development Specialist for Recreation & Drop-In (“R&D Specialist”) is responsible for assisting in the creation and implementation of safe and enriching creative arts programming initiatives at C…
Skills: Program Development, Youth Mentorship, Crisis Intervention, Conflict De-escalation, Case Management
New York, New York, United States · On-site
$21/hr–$21/hr
About the role The Youth Development & LGBTQ Program Specialist (“YD Specialist”) is responsible for assisting in the creation and implementation of all youth development and LGBTQ programming initiatives at Covenant Hou…
Skills: Youth Development, LGBTQ Programming, Restorative Justice, Life Skills Facilitation, Crisis Intervention
New York, New York, United States · On-site
$18/hr–$18/hr
About the role The Resident Advisor provides all Youth Shelter residents with holistic and comprehensive supportive services in a positive, nurturing environment using an integrated, multidisciplinary team approach. Repo…
Skills: Youth Supervision, Crisis Intervention, Case Management Support, Life Skills Training, Incident Reporting
New York, New York, United States · On-site
About the role Prepare and serve well-balanced and nutritious meals for clients/special events. Serve clients in a courteous, helpful, and prompt manner. Assist with tracking food inventory and ordering to ensure timely …
Skills: Food Preparation, Cooking Techniques, Menu Development, Sanitation and Hygiene, Inventory Management
New York, New York, United States · On-site
$52/hr–$52/hr
About the role The Registered Nurse (RN) provides comprehensive nursing care and clinical support within a federally qualified health center (FQHC) serving youth in a congregate care and crisis shelter setting. The RN de…
Skills: Nursing Triage, Patient Assessment, Wound Care, Point-of-care Testing, Medication Administration
New York, New York, United States · On-site
$35/hr–$35/hr
About the role The Nurse Practitioner (NP) provides comprehensive primary care within a federally qualified health center (FQHC) serving youth in a congregate care and crisis shelter setting. Care includes preventive ser…
Skills: Clinical Decision-Making, Diagnostic Skills, EHR Systems, eClinicalWorks, Primary Care
New York, New York, United States · On-site
$19/hr–$19/hr
About the role The Older Female Program is seeking an Evening Resident Advisor (RA) provides supportive services to 20 single young women identified as ages 21-24 at a shelter site in the Bronx funded by the Department o…
Skills: Crisis De-escalation, Case Management Support, Youth Supervision, Trauma-Informed Care, Incident Reporting
New York, New York, United States · On-site
$19/hr–$19/hr
About the role The RA supports all aspects of the program, and assists youth living at the site holistically, providing support and motivating encouragement wherever needed. RAs are also responsible for cooking meals for…
Skills: Youth Support, Crisis De-escalation, Meal Preparation, Case Management Support, Record Keeping
New York, New York, United States · On-site
$18/hr–$18/hr
About the role The Resident Advisor provides all Youth Shelter residents with holistic and comprehensive supportive services in a positive, nurturing environment using an integrated, multidisciplinary team approach. Repo…
Skills: Youth Supervision, Crisis Intervention, Case Management Support, Life Skills Coaching, Incident Reporting
New York, New York, United States · On-site
$20/hr–$20/hr
About the role This pilot program is a Cash Plus model that combines unconditional direct cash transfers (DCTs) with optional supportive programming and services for 9 to 12 months to support young adults ages 18 to 24 t…
Skills: Care Coordination, Case Management, Youth Development, Trauma-Informed Care, Motivational Interviewing
New York, New York, United States · On-site
About the role The Resident Advisor provides all Youth Shelter residents with holistic and comprehensive supportive services in a positive, nurturing environment using an integrated, multidisciplinary team approach. Repo…
Skills: Youth Supervision, Crisis Intervention, Case Management Support, Life Skills Coaching, Incident Reporting
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The Direct Service Manager leads Resident Advisors and oversees day-to-day operations at residential programs in Manhattan and The Bronx. Key duties include supervising staff professional development, managing crises, and ensuring the delivery of trauma-informed care for youth.
A bachelor's degree in Social Work, Psychology, or a related field is preferred, along with experience working with diverse youth populations. Candidates must possess strong leadership skills and the flexibility to work evenings, weekends, and holidays.
About the role
Reporting to and working closely with the Program Coordinator, the Direct Service Manager is responsible for developing the Resident Advisors and leading their day-to-day tasks at Covenant House New York’s residential programs. The incumbent will have supervisory responsibilities and additional administrative responsibilities at the residential sites in Manhattan and The Bronx. The incumbent will lead in shepherding staff's professional development and ensuring policies and procedures are being followed.
The Direct Service Manager must be highly organized, a proactive problem solver, and a demonstrated leader. They will play a key role in working with the Program Coordinator and Senior Director of Shelter to develop an energized culture. They will build and lead a team that will successfully achieve meaningful results for the young people we serve.
What you'll do
(Responsibilities to include but not limited to the following)
SUPERVISORY DUTIES
Qualifications
Education & Experience
INITIATIVE AND JUDGMENT/ATTENDANCE AND RELIABILITY
Benefits
Covenant House New York offers a rich package of benefits including but not limited to:
Providing shelter and comprehensive services to young people experiencing homelessness in New York City.
Each year in the United States, as many as 2 million youth experience homelessness of some kind, and every year more than 5,000 of these young people lose their lives to the streets. For over 45 years, Covenant House New York (CHNY) has been a leader in providing residential services to vulnerable homeless, runaway and exploited youth. As the largest provider of runaway and homeless youth services in New York City, CHNY serves nearly 1,800 young adults aged 16-24 annually with an operating budget of over 24 million dollars. Our doors are open to all young people who need help, regardless of their race, religion, sexual orientation, gender identity or expression. We facilitate our services using trauma-informed principles and provide a holistic approach to young people who are attempting to leave the streets and achieve independence. We also advocate for systemic change by influencing public policy and promoting awareness of critical issues related to young people experiencing homelessness. Covenant House New York’s mission is to help each young person find safety and refuge from the dangers of living on the streets. We do this through compassion, unconditional love and absolute respect.
Offices: 550 10th Ave, New York, New York 10018, US
Providing shelter and comprehensive services to young people experiencing homelessness in New York City.
Each year in the United States, as many as 2 million youth experience homelessness of some kind, and every year more than 5,000 of these young people lose their lives to the streets. For over 45 years, Covenant House New York (CHNY) has been a leader in providing residential services to vulnerable homeless, runaway and exploited youth. As the largest provider of runaway and homeless youth services in New York City, CHNY serves nearly 1,800 young adults aged 16-24 annually with an operating budget of over 24 million dollars. Our doors are open to all young people who need help, regardless of their race, religion, sexual orientation, gender identity or expression. We facilitate our services using trauma-informed principles and provide a holistic approach to young people who are attempting to leave the streets and achieve independence. We also advocate for systemic change by influencing public policy and promoting awareness of critical issues related to young people experiencing homelessness. Covenant House New York’s mission is to help each young person find safety and refuge from the dangers of living on the streets. We do this through compassion, unconditional love and absolute respect.
Offices: 550 10th Ave, New York, New York 10018, US
