MISSION STATEMENT Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We a…
Skills: Case management, Intake coordination, Customer service, Electronic health records, Substance abuse counseling
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$38/hr
Full-time
bachelor degree, professional certificate
Medical coverage, Dental coverage, Vision coverage, Paid time off, Paid holidays
Posted 12d ago
~40 hrs/week
Responsibilities
The Intake Specialist manages the admission process for residential clients, including screening, insurance verification, and maintaining referral streams. They also coordinate with internal and external partners to ensure continuity of care and accurate documentation within the electronic health record system.
Requirements
Candidates must hold an LMSW, MSW, or CASAC license and possess at least two years of experience in the addiction or counseling field. Proficiency in electronic health records and knowledge of DSM-V diagnoses and behavioral health services are required.
Full job description
MISSION STATEMENT
Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we’ve been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.
POSITION OVERVIEW
Responsible for wide range of case management duties assisting applicants and referents to Greenhope’s residential program. Responsible for outreach and coordinating referrals, and completing the admission process for new clients, in accordance with program regulations. The position requires an individual who consistently works to achieve both personal and work-unit goals; effectively extends cooperative efforts beyond the confines of the department or discipline; interacts/deals effectively with others even in adverse conditions; is willing to go the extra mile to meet the needs and expectations of individuals, families and communities; is genuine passionate, professional, transparent and responsible. The intake specialist must have excellent customer service skills and able to develop internal and external resources and customer relationships.
KEY ESSENTIAL FUNCTIONS
Works with Residential Director to review prospective clients for admission into the various components.
Send daily census report.
Primary liaison with internal and external referral sources for residential services.
Maintains a stream of referrals to ensure residential beds are filled on a weekly basis.
Schedules and admits at least two clients a day to ensure residential beds are filled.
Complete preliminary telephone or face-to-face screening to determine eligibility for services as delineated by contractual requirements via electronic health record system.. Conducts screening interview and complete LOCADTR, and other assessment documents. Obtain detailed demographic information on client criminal, family, substance, mental health and other relevant data.
Answers all inquiries from potential program clients, returning all calls within 24 hours.
Help to develop partnerships and linkages with all referral sources (hospitals, community agencies, crisis system, corrections, family, and other community partners) via phone and letters. Schedule recruitment activities for outreach staff. Input new and updated referral sources in Electronic Health Record system (NextGen).
Attends/engages in outreach opportunities at least twice a month to promote the program services.
Receives and coordinates all referrals to include notification of insurance providers for prior authorization and services covered. Coordinate with the Benefits department to ensure client financial status via Medicaid and other managed care funding source. May need to review financial information as needed to determine ability to pay for services.
Maintains all program waiting lists, admissions, discharges and updates all lists on an on-going basis. Maintains weekly/monthly contact with referring case managers and other providers.
Conduct induction process with residential clients and deliver to primary counselor. Coordinate with department manager to have active list of primary counselor assignments.
Distribute email notification of pending admission and actual admission report in a timely manner to include chart number, name, children, and any other pertinent documents.
As needed, participate in clinical staff meetings and case conferences as necessary to ensure good coordination and continuity of care.
Performs chart audits, conducts quality assurance and reports on performance improvement to ensure qualitative, accurate and timely documentation.
Assists staff with diagnosis, assessments and decisions for admission and ensure that they are up-to-date on new trends of substance use.
Other duties as provided by supervisor.
REQUIREMENTS
LMSW, MSW eligible for licensing, CASAC or other equivalent license that is considered a QHP
A minimum of 2 years’ work experience in the addiction or counseling field
Working knowledge of electronic health records.
Demonstrate skills in strengths-based, person-centered, self-directed care.
Knowledge of DSM-V diagnoses, substance abuse, and recovery
Knowledge of state and local behavioral health and related services
Ability to communicate effectively, both orally and in writing
Ability to work independently and with others and on a team.
Ability to maintain confidentiality of information.
Ability to work under pressure and handle issues which develop unexpectedly.
Pass criminal and child abuse background check.
WHY JOIN US?
Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.
As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.
Acacia Network is a leading human services organization in New York City and one of the largest Hispanic-led nonprofits in the State, providing integrated, culturally-competent, and trauma-informed programs in the areas of health, housing, social services, economic development, and cultural revitalization to more than 150,000 individuals annually. Our Network comprises 100+ affiliates and related entities, with over 2,700 employees across four boroughs in New York City, Buffalo, Albany, Dunkirk, and Syracuse in New York State, as well as Maryland, Tennessee, Arkansas, Georgia, Connecticut, and Puerto Rico.
Acacia Network is always looking for talented individuals to join our expanding team. To see our latest job postings, please visit: www.acacianetwork.org/careers.
Acacia Network is an equal opportunity employer.
Offices: 300 East 175th Street, Bronx, NY 10457, US
mental healthPrimary Care & Dental CareHealth HomesLong Term CareSubstance Abuse ServicesEducation & Day CareSenior Servicesand HousingHealth CareEducation
Based on 8398 listings with disclosed salaries, most healthcare jobs in New York pay between $66k–$164k per year. Individual offers vary with seniority, company size, and specialization.
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