Healthcare Jobs in City of Rochester, NY (Now Hiring) — 15 open

• Assess transportation needs, determine what mode of eligible transportation best meets the person’s needs, and develop plans that address educational needs and secure transportation.
• In compliance with the AIDS Institute Supportive Services standards, contribute in ongoing evaluation led by Medical Care manager.
• Educate participants and their stakeholders to access transportation and assist with scheduling transportation.
• Ensure adherence to transportation service policies and procedures, following protocol for resource distribution.
• Address transportation requests and calls by providing timely responses to all transportation inquiries.
• Travel to rural areas (if needed) to provide program services.

• Arrange for appropriate levels of educational support and transportation assistance for eligible participants according to program policies and procedures, including use of the most cost‑efficient means of conveyance based on individual needs and circumstances.
• Oversee the distribution of transportation resources—bus passes, gas cards, cab rides, etc.
• Network, refer, and collaborate with internal and external providers to achieve high health outcomes through education, transportation services, and linkage to additional services as needed.
• Schedule and/or participate in case conferences and reassessment processes.
• Work with participants and their care teams to achieve health‑related progress and outcomes, including building independence over time and improving self‑management skills.
• Coordinate with all Trillium Health departments to provide transportation as needed.
• Work with clients to develop understanding and ability to use alternative transportation resources (e.g., Medical Answering Service—MAS).
• Assist with troubleshooting/follow‑up on complaints, incident reports, vendor billing reconciliations, and identifying new vendors as needed.

• Document each medical transportation encounter as a progress note in  chronological order in the client chart.
• Maintain participant records documenting attendance, participation,  progress/accomplishments, referrals, and additional needs. Ensure  documentation in the electronic health record and required data entry in the  AIDS Institute’s AIRS reporting system.
• Track the status of transportation services to ensure proper delivery and  follow‑up.
• Track and request transportation resources (bus passes, gas cards, etc.) in collaboration with Trillium Health’s finance department.
• Maintain spreadsheets and databases for transportation resources, due dates  (assessments, reassessments, etc.), and resource utilization.
• Maintain a process for verifying attendance at allowable health‑related and  HIV‑related medical appointments and document accordingly.
• Document all educational resources provided or delivered.
• Assist the Medical Transportation Coordinator‑2 with required monthly program reports.

• Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
• Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors, and modeling them in the organization.
• Responsible for maintaining confidentiality of all patients, client, employee, protected and proprietary information.
• Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
• Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department. 
• Other specific duties as assigned.

 Required Skills/Abilities:

• Bachelor's degree in health & human services, Social Work, or a closely related field with 1 year of related experience; OR
• Associate degree in Health & Human Services, Social Work, or a closely related field with 2 years of related experience; OR
• High school diploma with 3 years of related experience.
• Knowledge of local and regional transportation systems.
• Must have a reliable vehicle and meet agency driving policy requirements, including a valid NYS driver's license and required automobile insurance.