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Full-time
Posted 32d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for healthcare customers to ensure they maximize value from data solutions through relationship management and proactive communication. Coordinate with technical teams to manage delivery timelines, resolve operational issues, and drive long-term customer satisfaction.
Requirements
Requires 3-5 years of experience in customer-facing roles such as Customer Success or Account Management, specifically working with healthcare datasets. Strong communication skills and the ability to manage cross-functional initiatives in a fast-paced environment are essential.
Full job description
At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination.
This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets.
What You'll Do
Build Trusted Customer Relationships
Serve as the primary point of contact for assigned customer accounts.
Develop strong relationships with customer stakeholders across business and technical functions.
Understand customer goals and help align our solutions to their evolving needs.
Lead regular customer meetings, business reviews, and strategic discussions.
Drive Customer Success
Monitor customer health and engagement.
Identify risks and opportunities to improve customer experience.
Support customers throughout their lifecycle, from onboarding through ongoing utilization.
Partner with customers to ensure they achieve value from their investment.
Coordinate Successful Delivery
Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.
Communicate timelines, milestones, and changes effectively.
Proactively identify and address risks that may impact customer outcomes.
Ensure customers remain informed and supported throughout delivery processes.
Manage Issues and Escalations
Coordinate resolution efforts for customer concerns and operational issues.
Serve as a customer advocate within the organization.
Drive clear communication and accountability during issue resolution activities.
Qualifications
Required
3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.
Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.
Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred
Experience supporting enterprise customers.
Familiarity with healthcare data delivery workflows and data operations processes.
Experience working with technical teams and translating complex topics for customers.
Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.
What Makes Someone Successful in This Role
Builds trust quickly and maintains strong customer relationships.
Thrives in collaborative, cross-functional environments.
Communicates effectively during both routine operations and challenging situations.
Balances strategic thinking with attention to detail.
Maintains a strong customer-first mindset while driving accountability internally.
Why Join Us
You'll play a critical role in helping healthcare organizations maximize value from some of the industry's most important data assets. This role offers the opportunity to work closely with customers, influence outcomes across multiple teams, and make a meaningful impact on customer success and retention.
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link
Empowering data-driven healthcare with data and solutions.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1998
Headquarters
Bowie, MD
LinkedIn followers
67,628
Inovalon empowers payers, providers, pharmacies, and life sciences organizations with data and solutions to drive meaningful change in patient outcomes, business performance, and healthcare economics. We do this by delivering data-driven software solutions that combine national-scale connectivity, real-time primary source data access, decades of healthcare and technology experience, and advanced analytics to help customers inform, accelerate, and improve patient care and business decisions.
Our analytics and capabilities are used by over 50,000 active, licensed customers, and are informed by the primary source data of more than 97 billion medical events across 1.1 million physicians, 717,000 clinical settings, and 454 million unique lives.
We work with:
• All top 15 U.S. health plans
• All top 25 U.S. healthcare provider systems
• 13 of the top 15 global pharmaceutical companies
• 3 of the top 10 specialty pharmacy companies
From payers and providers to pharmacy organizations and life sciences companies, anyone in healthcare can benefit from Inovalon’s powerful data and technology capabilities.
Offices: 4321 Collington Road, Bowie, MD 20716, US · 4010 W Boy Scout Blvd, Suite 900, Tampa, Florida 33607, US · Level 11, West Wing, Block A HITEC City, Hyderabad, 500081, IN · 275 Technology Drive, Canonsburg, Pennsylvania 15317, US · DLF Atrium Place, Block C, Sector 19, Gurugram, Haryana 122016, IN
Claims and Payment IntegrityPredictive AnalyticsData-Driven Intervention PlatformsQuality ImprovementCMS Star RatingsQRSNCQA HEDISRisk Score AccuracyEHR InteroperabilityPharmacy Solutions
Based on 2551 listings with disclosed salaries, most healthcare jobs in Maryland pay between $65k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Maryland right now?
There are currently 8,706 open healthcare positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Maryland?
Companies currently hiring include University of Maryland Medical System, CVS Health, Luminis Health, Adventist HealthCare, Sheppard Pratt, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Maryland?
Yes — 1194 of the 8706 open healthcare positions offer remote or hybrid work (342 remote, 852 hybrid).
How do I apply for Healthcare jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.