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$37k–$48k/yr
Full-time
associate degree, high school
Posted 27d ago
~40 hrs/week
Responsibilities
Provides front-line customer service and technical assistance to library patrons, helping them access digital resources and use hardware. Manages customer accounts, troubleshoots equipment, and provides instruction on library software and databases.
Requirements
Requires an associate degree or an equivalent combination of education and experience, along with a valid Florida Driver's License. Candidates must possess strong communication skills and technical knowledge of computer hardware and library classification systems.
Full job description
This job posting will close once 50 applications have been received.
Job Overview
Performs professional library duties and provides on-site technical assistance in order to provide and maintain timely and effective customer service to Library customers.
Ideal Candidate
Library Services is seeking Library Service & Technology Guides to provide in-person, front-line customer service in Hillsborough County public libraries. Library Service & Technology Guides are part of the library’s Customer Service & Instruction Team, which helps library customers find books and materials, access technology and digital resources, and use computers and mobile devices.
Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.
Multiple positions in the Library’s Public Services Division, Support Services Division, and Brand Innovation Section may be filled with this announcement.
Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Provides front-line customer service assistance via phone, email or in person to internal and external customers. Provides direction, promotion of and instruction in accessing and using the library’s automated circulation system, computerized databases, library related software, e-book and digital magazine platforms, general office equipment.
Manages customer accounts, including Library card registration, fines and fees within the integrated library system.
Performs troubleshooting and instruction on a variety of hardware, software and general office equipment. Maintains digital literacy awareness and education.
Manages meeting rooms, study rooms and computer usage.
Maintains knowledge of and practices adherence to library and county policies and procedures, rules and practices.
Performs other related duties as required.
Job Specifications
Knowledge of computer hardware, software, Microsoft products, varying office equipment.
Knowledge of library filing and classification systems. Accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.
Knowledge of library services, practices and techniques.
Knowledge of accessing and using the library’s automated circulation system, computerized databases, related software, e-book and digital magazine platform.
Knowledge of the basic operation, maintenance and troubleshooting of library automated systems and personal computers.
Ability to communicate effectively, both orally and in writing.
Ability to multi-task, organize, and prioritize.
Ability to plan, prepare and deliver lessons and instructional materials that facilitate active learning.
Ability to be self-motivated and embrace change.
Ability to display patience, tact, flexibility, creativity, poise, and a positive attitude while serving customers in a busy setting.
Physical Requirements
Must be able to lift, push, pull, stoop, crouch, balance or handle materials weighing up to 50 pounds.
Must be able to bend and kneel.
Must be able to stand, sit and walk for extended periods of time.
Work Category
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Minimum Qualifications Required
Associate degree from an accredited college or university; OR
An equivalent combination of education, (not less than a high school Diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
Possession of a valid Florida Driver’s License.
NOTE:
Some of the library branches are designated by the US Department of State as Passport Acceptance Facilities, and incumbents in certain positions in this classification function as Passport Acceptance Agents, in addition to their regular library duties in those branches. To be selected and authorized to serve as a passport acceptance agent in such branches, the candidate/employee must be a U.S. citizen or a U.S. national, and 18 years of age or older; AND
Must not have a record of either: (a) A Federal or State felony conviction; or (b) A misdemeanor conviction for crimes involving moral turpitude or breach of trust, including but not limited to embezzlement, identity theft, misappropriation, document fraud, drug offenses, or dishonesty in carrying out a responsibility involving public trust.
Training and Certification: Employees selected to be passport acceptance agents will be trained to apply procedures and practices as detailed in the guidance provided by the US Department of State and must pass the certification exam and maintain an annual re-certification.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Hillsborough County, Florida government in the Tampa Bay area. Providing information about careers, programs, and more.
Industry
Government Administration
Company size
1,001-5,000 employees
Founded
1834
Headquarters
Tampa, FL
LinkedIn followers
37,671
Official LinkedIn page for Hillsborough County, Florida Government. Visit HCFLGov.net for more information.
Welcome. This page is a general information source about programs, services and events that make Hillsborough County a great place to live, learn, work and play. We welcome your comments about the topics we post and others relevant to Hillsborough County.
Under Florida Law, the content on this page is subject to public records law. Please keep your comments constructive and clean. Off topic, graphic, explicit, obscene or defamatory comments will be removed. Please also refrain from posting solicitations, fundraising requests, promotions, private, copyrighted or political information of any kind. We will remove them.
Offices: 601 E. Kennedy Blvd., Tampa, FL 33602, US
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