About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment b…
Skills: Data Analysis, Technical Support, AI Tooling, Documentation Infrastructure, Process Optimization
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Senior Software Engineer - NYC metro
New York, New York, United States · Remote OK
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Senior
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$150k–$180k/yr
Full-time
Stock Options, Home Office Stipend, Learning And Development Budget, Free Phone, International Data Plan
Posted 43d ago
~40 hrs/week
Responsibilities
Own the end-to-end customer and partner interaction process while identifying recurring issues to drive product and engineering improvements. Maintain the knowledge base and AI-powered support tools to scale operational efficiency.
Requirements
Requires experience in a customer-facing or operations role within a B2B tech environment and a strong analytical mindset. Candidates must possess high technical aptitude and a genuine interest in AI and automation.
Full job description
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
Things We Care About
We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.
Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
Ownership. If you see something broken, fix it. We don't wait for permission.
Customer Obsession. Our customers' product is our product.
Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
First principles. We don't ask how things have been done before. We ask why they were done that way at all.
The Role
As a Support Platform Engineer, you are the backbone of how Gigs delivers support at scale.
This role sits at the intersection of Delivery and Scale. You're not just closing tickets. You're identifying what's driving them, feeding that back to Product and Engineering, and maintaining the AI tools and documentation infrastructure that keeps the entire operation improving over time.
We're looking for someone who cares deeply about the customer experience, thinks in systems, and is always asking why something broke rather than just closing the ticket and moving on. You'll be working across customer interactions, operational processes, and data, and you'll be expected to bring your full brain to all three.
This is an early and foundational role on a team we're building intentionally. The people who do well here are the ones who see a gap and fix it, who notice patterns before anyone asks them to, and who make the people around them better.
This role is located in our New York hub.
What You Will Do
Own how we interact with our customer and partner end to end, across all channels, from first contact through resolution
Identify recurring issues and escalation patterns and translate them into actionable improvements for Product, Engineering, and internal processes
Maintain and improve the knowledge base and documentation infrastructure that powers our support operation and AI tools
Configure, optimize, and improve the tooling and workflows the support team runs on
Work closely with Technical Support on complex escalations, and with BizOps, Connectivity, and product teams when issues point to something systemic
Contribute to automation and agentic support initiatives, helping define how AI fits into the support workflow
Track and analyze support data to surface insights, measure performance, and drive continuous improvement
What We Are Looking For
Experience in a customer-facing or operations role at a tech company, ideally in a B2B or B2B2C environment
Strong analytical mindset, you're comfortable working with data and drawing conclusions from it
High technical aptitude, you need to be able to understand how products work and learn complex tooling quickly
Clear, concise communicator with both customers and internal teams
Self-directed and comfortable with ambiguity, you don't wait to be told what needs fixing
Genuine interest in AI, automation, and how they can make support smarter over time
Telco experience is not required; curiosity is
Salary Range: $150000 - $180000 USD
Work At Gigs
At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of ourhubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
What We Offer
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
Gigs is the leader in embedded connectivity, powering global mobile infrastructure for some of the world’s largest enterprises. By bridging the gap between telecom carriers and modern digital platforms, Gigs enables connectivity for hundreds of millions of people worldwide.
Gigs is backed by Ribbit Capital, Gradient Ventures, and Y Combinator, as well as industry leaders including the CEOs of Uber, DoorDash, and OpenAI.
Offices: San Francisco, US · London, England, GB · Berlin, DE
Based on 4786 listings with disclosed salaries, most engineering jobs in New York, NY pay between $85k–$225k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in New York, NY right now?
There are currently 5,625 open engineering positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in New York, NY?
Companies currently hiring include New York City Housing Authority (NYCHA), Amazon, JPMorganChase, New York Life, AECOM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in New York, NY?
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