Phoenix, Arizona, United States · Hybrid
$55k–$95k/yr
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a…
Skills: Workforce Management, Data Analysis, Scheduling, NICE IEX, Microsoft Excel
Tampa, Florida, United States · On-site
$65k–$75k/yr
Service Director For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted premium cigars in Tampa's historic Ybor City. In late 2026, we will open three new hospitality experiences across the E…
Skills: Hospitality Leadership, Service Standards Development, Staff Training, Guest Experience Management, Front-of-House Operations
Tampa, Florida, United States · On-site
Overview Opportunity: Restaurant Server Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards. Your Growth Path Restaur…
Skills: Guest Service, POS Systems, Order Taking, Table Setting, Bartending
Tampa, Florida, United States · On-site
POSITION TITLE: Guest Services & Events Team Member: Full-Time SALARY RANGE: $14.00/hour DEPARTMENT: Guest Services REPORTS TO: Guest Services Leadership Schedule: Wednesday-Sunday FLSA Status: Non-Exempt SUMMARY: The Gu…
Skills: Customer Service, Cash Handling, Point of Sale (POS), Ticketing, Event Support
Tampa, Florida, United States · On-site
$16/hr–$17/hr
Address: 4304 W. Gandy Blvd. Tampa, Florida 33611 Brand: Value Pawn & Jewelry Pay range is based on experience from $16.00/hr to $17.50/hr Are you tired of working fast food or retail jobs with no advancement opportunity…
Skills: Leadership, Negotiation, Customer Service, Time Management, Prioritization
Wallingford, Connecticut, United States · Hybrid
Anticipated End Date: 2026-07-18 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: This role enables associates to work virtually full-time, except for required in-p…
Skills: Customer Service, Problem Solving, Written Communication, Verbal Communication, Multi-tasking
Tampa, Florida, United States · On-site
$65k–$100k/yr
Position Summary... What you'll do...Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with a…
Skills: Team Leadership, Performance Management, Customer Service, P&L Management, Budgeting
Tampa, Florida, United States · Hybrid
Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of t…
Skills: Account Management, Client Management, Customer and Client Focus, Issue Management, Oral Communications
Tampa, Florida, United States · On-site
Beacon Health Management located in Tampa Palms has an opportunity for a part-time Receptionist. The Receptionist will provide administrative support to the Tampa Office. Must be technically savvy and experienced in Shar…
Skills: Share Point, MS Office, Excel, Word, PowerPoint
Tampa, Florida, United States · On-site
$15/hr–$19/hr
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first…
Skills: Customer Service, Communication, Multitasking, Cash Handling, Food Preparation
Tallahassee, Florida, United States · On-site
$17/hr–$28/hr
Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site …
Skills: Patient Registration, Customer Service, Multi-tasking, Problem Solving, Medical Billing
Tampa, Florida, United States · On-site
Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning fo…
Skills: Sales, Customer Service, Communication, Active Listening, Compliance
Miami, Florida, United States · Hybrid
Anticipated End Date: 2026-07-17 Position Title: Utilization Management Representative I Job Description: Utilization Management Representative I Tampa, FL Miami, FL Location: This role enables associates to work virtual…
Skills: Case Coordination, Precertification, Prior Authorization, Customer Service, Medical Terminology
Tampa, Florida, United States · Hybrid
Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of t…
Skills: Account Management, Client Management, Customer and Client Focus, Issue Management, Oral Communications
Tampa, Florida, United States · Hybrid
About Avalon Healthcare Solutions: Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our…
Skills: Client Relationship Management, Project Management, Electronic Data Exchange (EDI), Managed Care Operations, Requirements Gathering
Tampa, Florida, United States · On-site
Restaurant Server Profile Reports to: Food & Beverage Manager, position is non-exempt WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality! Pa…
Skills: Guest Service, Time Management, Menu Knowledge, Basic Service Techniques, Alcohol Service
Saint Petersburg, Saint Petersburg, Russia · On-site
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Represen…
Skills: Interpersonal Communication, Customer Service, Sales, Adaptability, Teamwork
Tampa, Florida, United States · On-site
You’re excited about this opportunity because you will... In partnership with the General Manger, ensure store meets or exceeds sales and contest goals. Meet payroll goals based on current trends Prioritize, plan and adj…
Skills: Store Management, Sales Leadership, Staff Recruitment, Employee Training, Performance Management
Tampa, Florida, United States · On-site
Overview The Leasing Consultant is the property’s sales representative, whose primary responsibilities are to support the leasing, retention and occupancy goals of the community. Leasing Consultants are customer service …
Skills: Leasing, Property Management, Customer Service, Sales, Written Communication
Tampa, Florida, United States · On-site
Who We Are Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects to designers and op…
Skills: Sales, Customer Service, Marketing, Leasing, Lead Generation
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Responsible for developing and maintaining contact or claims center schedules to maximize resource efficiency and meet member demand. Monitors performance trends and provides data-driven recommendations for process improvements to ensure key metrics are met.
Requires a bachelor's degree or 4 years of relevant experience, along with 2 years of workforce management planning in a contact center environment. Proficiency in WFM tools like NICE IEX and Microsoft Office is essential.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
As a dedicated Workforce Management II, you will be responsible for contact or claims center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off). Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or claims center meets key performance metrics.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
The salary range for this position is: $54,550-$94,910
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join Our Mission
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Offices: 9800 Fredericksburg Rd., San Antonio, Texas 78288, US · One Norterra Dr., Phoenix, Arizona 85085, US · 1855 Telstar Dr., Colorado Springs, Colorado 80920, US · 520 Independence Pkwy, Chesapeake, Virginia 23320, US · 5601 Legacy Dr, Plano, Texas 75024, US
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