Jobs at Museum of Science & Industry (MOSI) (Now Hiring) — 2 open

JOB TITLE: Guest Services Assistant Manager (Event Coverage): Part-Time

EMPLOYER: Museum of Science & Innovation

SALARY RANGE: $16.50/hour

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Leadership

SUMMARY: The Guest Services Assistant Manager (Event Coverage) at MOSI plays a vital role in ensuring smooth evening/daily operations and exceptional guest experiences. This individual is responsible for ensuring a smooth, enjoyable and safe experience for all guests attending events, dome shows and museum programs. This individual is responsible for managing team schedules, training staff across various positions-including the Virtual Reality Transporter, and maintaining the museum's integrity. The Guest Services Assistant Manager (Event Coverage) will also handle cash deposits in collaboration with the accounting team, assist staff on the floor, and communicate any concerns or daily reports to the Manager. This position provides coverage for evening and weekend events and occasional weekday coverage. This position requires leadership skills, attention to detail, and a commitment to MOSI's standards of service and safety.

DUTIES AND RESPONSIBILITIES:

Staff Management:

• Develop and manage staff schedules to ensure adequate coverage across all MOSI exhibits and attractions.
• Conduct regular staff check-ins to ensure adherence to museum policies and high-quality guest interactions.
• Step into various roles as needed to maintain smooth operations.

Training & Development:

• Train new and existing staff for various positions, focusing on guest service, safety protocols, and exhibit knowledge.
• Serve as a certified Trainer of the Virtual Reality Transporter, ensuring all staff comply with safety and operational standards.
• Conduct ongoing training sessions to enhance staff skills and knowledge.

Financial Responsibilities:

• Handle cash deposits accurately, working closely with the accounting team to ensure compliance with financial procedures.
• Maintain accurate cash handling records and report discrepancies immediately.

Operational Support:

• Assist staff on the floor by resolving guest issues, providing information, and ensuring a positive visitor experience.
• Prepare and submit daily operational reports to the Manager, highlighting key observations, challenges, and recommendations.
• Support after-hours events and support day-time hours as needed.

Museum Integrity:

• Monitor safety protocols across all attractions and report any maintenance or safety concerns promptly.

Leadership & Communication:

• Act as a point of contact for staff to report concerns or issues during shifts.
• Promote a positive work environment through effective communication and team-building initiatives.

QUALIFICATIONS:

• High school diploma or equivalent.
• Late afternoon, evening and weekend availability required; ability to work holidays and special event nights required. Flexible schedule including weekdays as needed is required.
• Ability to work in a fast-paced, guest-focused environment with a positive attitude.
• Basic computer and POS (point-of-sale) skills; ability to learn new systems quickly.
• Excellent customer service skills.
• Ability to handle/adapt to a fast-paced working environment.
• Ability to handle stressful situations while maintaining a positive attitude.
• Ability to manually operate a cash register, computer keyboard and/or mouse.
• Ability to handle cash transactions accurately.
• Customer Service and/or cash handling experience preferred.
• Prior experience in customer service, ticketing, retail, or event support preferred.
• No prior Virtual Reality experience needed; but preferred.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand and walk.
• Frequently required to sit.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive motions; such as walking up and down stairs.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear and utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Frequently required to lift/push/carry items less than 50 pounds.
• Must be comfortable working in dark/dim spaces (Digital Dome) and standing for extended periods.
• Be near or around loud noises.
• Physical ability to work in outdoor/indoor environments.

 

COMPETENCIES:

• ELICIT-Embodies MOSI's values of Enjoyment, Learning, Impact, Collaboration, Innovation, and Trust; Exudes enthusiasm and creativity; Exhibits sharp critical thinking skills with an openness to diverse opinions and respectful discourse; Practices continuous respect, professionalism, intellectual honesty, integrity, and ethical conduct.
• Customer Service-Displays a strong commitment to delivering exemplary customer service. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Communication-Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions in oral and written situations; Demonstrates group presentation skills and actively participates in meetings.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or
• method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

 

MOSI is open 363 days a year. Employees may be required to work some holidays.

 

MOSI Membership

Complimentary annual family membership

Local Memberships

Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park

Attraction Share

MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available: https://attractionshare.showare.com/