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Full-time
Birthday leave, 13 weeks paid parental leave, Discounts on retail and dental products and services, Flu shots, Salary packaging options, Hybrid working
Posted 1d ago
~40 hrs/week
Responsibilities
You will act as the central link between customers, technicians, and internal teams to coordinate repairs, service appointments, and equipment installations. Your role involves managing service requests from initial contact to resolution while ensuring accurate documentation and parts availability.
Requirements
The ideal candidate should have experience in customer service, administration, or service coordination within a fast-paced environment. Proficiency in CRM or ERP systems and Microsoft Office is required, along with strong problem-solving and communication skills.
Full job description
In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
Be the Heart of our Service Team.
Do you thrive in a fast paced environment where no two days are the same? Are you someone who loves solving problems, juggling priorities, and ensuring customers receive an outstanding experience?
We are looking for an organised, proactive, and customer focused Service Administrator to join our Service team. In this pivotal role, you'll be the central link between our customers, Service Technicians, Sales teams, and internal stakeholders, ensuring service requests are managed efficiently and customers remain informed every step of the way.
This is far more than an administrative position. You'll play a critical role in delivering exceptional customer experiences, coordinating field service activities, resolving challenges, and helping keep our service operations running smoothly.
What you will be doing:
As the first point of contact for many of our customers, you will be responsible for coordinating repairs, service appointments, equipment installations, and ongoing customer support.
Your responsibilities will include:
Building strong relationships with customers and internal stakeholders through exceptional service and communication
Coordinating and scheduling service appointments for our field technicians
Managing customer enquiries and service requests from initial contact through to resolution
Monitoring service jobs to ensure customers receive timely updates and support
Processing orders, quotations, returns, and service-related documentation accurately and efficiently
Managing parts availability, stock allocation, and repair exchanges to support service delivery
Collaborating closely with Service, Sales, Logistics, and Technical teams to achieve the best customer outcomes
Proactively identifying issues, managing expectations, and finding solutions before problems escalate
Maintaining accurate information across multiple systems while ensuring attention to detail at all times
You will thrive in this role if you are:
A natural problem solver who enjoys finding solutions rather than simply processing tasks
Highly organised with exceptional attention to detail
Resilient and able to remain calm and professional when priorities shift or challenges arise
An excellent communicator who can build rapport with a wide range of stakeholders
Proactive and accountable, taking ownership from start to finish
Adaptable and comfortable navigating change and ambiguity
Customer-focused, with a genuine commitment to service excellence
Skills & Experience
We are interested in your capability and mindset more than your industry experience.
You will ideally have experience in: Customer service, service coordination, scheduling, administration, or customer support roles
Managing multiple priorities within a fast paced environment
Working with customers and stakeholders to resolve issues and achieve positive outcomes
CRM, ERP, or Service Management systems experience
Microsoft Office applications including Outlook, Word, and Excel
Experience within the dental or healthcare industry is highly regarded, but not essential. We provide comprehensive onboarding and training to help you build your industry knowledge and succeed in the role.
Why Join Us?
Join a market leading organisation with a strong reputation and values driven culture
Be part of a collaborative and supportive team that genuinely values customer service excellence
Enjoy a varied role where you will make a meaningful impact every day
Receive ongoing training, development, and career growth opportunities
Access a broad range of employee benefits Vast range of employee benefits such as: birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.
Hybrid working after probationary period.
We are looking for someone who enjoys being the person others rely on. Someone who can confidently juggle multiple priorities, build strong relationships, and keep things moving, even when the pressure is on.
If this sounds like you, then we would love to hear from you.
To express your interest, please send your CV along with Cover Letter, to us today!
Related keywords
Dental equipmentService administrationCustomer supportField service coordinationCRMERPService managementLogisticsTechnical supportStakeholder engagementOrder processingQuotationsInventory managementRepair exchangesMicrosoft OutlookMicrosoft Word
Henry Schein, Inc. (Nasdaq: HSIC) is a products, services, and technology platforms company for healthcare customers. With more than 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional healthcare clinics, as well as other alternate care sites.
Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers.
A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 34 countries and territories. The Company's sales reached $13.2 billion in 2025, and have grown at a compound annual rate of approximately 11.0 percent since Henry Schein became a public company in 1995.
Offices: 135 Duryea Road, Melville, NY 11747, US
Dental Supplies and Medical SuppliesInformation TechnologyHealth CareSoftwareMedical DeviceDental
How many Customer Service & Support jobs are open in Sydney, Australia right now?
There are currently 3,245 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sydney, Australia?
Companies currently hiring include Accor, EVT - Entertainment | Ventures | Travel, The Estée Lauder Companies Inc., Marriott International Hotels, Inc., Guzman y Gomez Mexican Kitchen, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sydney, Australia?
Yes — 849 of the 3245 open customer service & support positions offer remote or hybrid work (69 remote, 780 hybrid).
How do I apply for Customer Service & Support jobs in Sydney, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.