Our why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Our team Datacom is succ…
Skills: Microsoft Intune, Autopilot, Microsoft Endpoint Configuration Manager, Azure Virtual Desktop, Active Directory
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Full-time
Career growth opportunities, Professional development courses, Remote working, Flexi-hours, Social events, Chill-out spaces
Posted 1d ago
~40 hrs/week
Responsibilities
The Endpoint Engineering Specialist manages day-to-day operations of endpoint systems, including maintenance, upgrades, and configuration of user and security policies. They also provide technical problem-solving for customers and lead project work to ensure an exceptional customer experience.
Requirements
Candidates must have strong technical knowledge of Microsoft Intune, MECM, and Azure Virtual Desktop, along with experience in SOE management and scripting. Applicants must be Australian citizens eligible for Baseline or NV1 security clearance.
Full job description
Our why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
Our team
Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.
About the Role (your why)
The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As an Endpoint Engineering Specialist/SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.
We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.
Please note to be successful in this role you would need to be an AU Citizen and able to obtain a Baseline or NV1 clearance.
What you will do
As an Endpoint Engineering Specialist/SOE Engineer you will be focused on:
Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune)
Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
Operate in, and contribute to the winning culture of a high performing team
Identify service improvements, efficiencies and/or cost reductions for Datacom customers
Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
Perform upgrades on applicable hardware and operating systems as required/requested
Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
Assist with projects as required and act as the lead
Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles
Occasional travel to Datacom, customer sites and conferences when required.
What you will bring
Required experience:
Related experience in endpoint engineering and SOE management
Related experience working for a Managed Service Provider
Strong Technical Knowledge of Microsoft Intune including Autopilot Deployment and Development
Strong technical knowledge of Microsoft Endpoint Configuration Manager
Strong technical knowledge of Azure Virtual Desktop (AVD)
Strong technical knowledge of Active Directory – Group Policy Management
Experience with Windows 10 task sequencing and end point configuration
Experience with facilitating large and enterprise scale software deployments
Exceptional knowledge of Windows Modern Desktop technologies
Minimum 2+ years’ experience in SOE migrations, projects, and implementation
Minimum 1+ years' experience in MECM
Nice to have:
Citrix experience
Experience with M365 would be advantageous
Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you would like to know more and this sounds like you. Please apply online today!
Customer focused values. World-class capability.
The right solutions to help you navigate, wherever you are on your journey.
With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business.
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems.
We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges.
With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses.
We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
Follow us on Twitter: https://twitter.com/Datacom
Like us on Facebook: http://www.facebook.com/datacomcommunity
Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
How many Customer Service & Support jobs are open in Sydney, Australia right now?
There are currently 3,245 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sydney, Australia?
Companies currently hiring include Accor, EVT - Entertainment | Ventures | Travel, The Estée Lauder Companies Inc., Marriott International Hotels, Inc., Guzman y Gomez Mexican Kitchen, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sydney, Australia?
Yes — 844 of the 3245 open customer service & support positions offer remote or hybrid work (68 remote, 776 hybrid).
How do I apply for Customer Service & Support jobs in Sydney, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.