Senior Customer Program Manager – Server and Networking Products
Shenzhen, Guangdong Province, China · On-site
Senior$29B raised
We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Pr…
Introduction to the job <To be completed> Role and responsibilities <To be completed> Education and experience <To be completed> Skills <To be completed> Other information <To be completed> Inclusion and diversity ASML i…
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
HSBC Corporate and Institutional Banking(CIB) HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we …
HSBC Corporate and Institutional Banking(CIB) HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we …
HSBC Corporate and Institutional Banking(CIB) HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we …
Skills: Marketing Support, Analytical Support, Microsoft Excel, Microsoft PowerPoint, Communication Skills
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Provide technical support for Spectre‑based analog simulation flows, including schematic, MMSIM, and design en…
Skills: Spectre, Analog Simulation, PDK Development, Spice Simulation, Mixed Signal Simulation
Join Envalior - Imagine The Future! Are you passionate about sales & marketing and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Technical Service Engineer to jo…
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Technical Support, Tool Installation, Problem Diagnosis, PCB Characterization, Operational Training
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…
(Grade:GCB7) HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail c…
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…
WHAT YOU WILL DO: • You will execute sales strategies to meet targets, develop plans to increase market share, and conduct market analysis to identify opportunities and stay updated on competitors. • You will build and m…
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: API Integration, ERP Systems, Project Management, Technical Troubleshooting, Data Analysis
Job Description Synopsis Perform, coordinate and execute sales activities for assigned dealt accounts, overview and monitor the market and the competitors to ensure established Etihad sales targets are reached contributi…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, postgraduate degree
Posted 34d ago
~40 hrs/week
Responsibilities
Manage the planning and execution of technical programs for server and networking products for major enterprise and cloud service providers. Act as the primary interface between customers and internal teams to drive design, production deployment, and post-deployment support.
Requirements
Requires a BS/MS in Computer Science, Engineering, or a related field with over 5 years of experience in server or networking program management. Candidates must demonstrate strong communication skills and a track record of coordinating global, cross-functional teams.
Full job description
We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.
What you'll be doing:
Define and manage program schedules, deliverables, and turning points for networking and switch box programs, aligned with CSP customer roadmaps and their ODM/OEM partners.
Translate CSP and ODM/OEM customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
Act as the primary customer and partner interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
Provide ongoing post-deployment sustaining support, serving as case manager for server/networking system building.
Monitor factory production schedules, yields, and and blockers, collaborating closely with CSP ODM/OEM partners to meet committed metrics, schedules, and operational targets.
Proactively communicate program health, risks, dependencies, and key insights to customers, internal partners, and senior leadership, ensuring transparency and strong cross-functional alignment.
What we need to see:
Demonstrated experience in server/networking/switch box program/project management involving direct interaction with customers.
BS/MS degred in Computer Scicence, Engineering or a related field with 5+ years of experience managing programs and projects.
Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
Ways to stand out from the crowd:
Track record running end-to-end hardware and software product development in networking/switch box
Hands-on expertise in large-scale compute server build and deployment.
Strong cross-functional teamwork across globally distributed teams.
Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
Proven expertise in leading all aspects of production schedules, optimizing line yields, and resolving sophisticated field quality challenges.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, ignited the era of modern AI and is fueling the creation of the metaverse. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry.
Offices: 2701 San Tomas Expressway, Santa Clara, CA 95050, US · No. 8, Ji Hu Rd., Taipei City, Taipei City 114, TW · Nanakramguda, Serilingampally Mandal, Plot # 6A&B, IT Park Layout, RR District, Hyderabad, Telangana 500046, IN · No. 127 Andheri Kurla Road, CNB Square, Mumbai, Village Chakala, Andheri East 400 093, IN · Survey No. 144/145, Samrat Ashok Path, Off Airport Road, Pune, Yerwada 411 006, IN
How many Customer Service & Support jobs are open in Shenzhen, China right now?
There are currently 93 open customer service & support positions in Shenzhen, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Shenzhen, China?
Companies currently hiring include Applied Materials, HSBC, Etihad, Lam Research, WD, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Shenzhen, China?
Yes — 5 of the 93 open customer service & support positions offer remote or hybrid work (2 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Shenzhen, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.