United States · Remote Solely
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Customer Service, Conflict Resolution, Empathy, Digital Intelligence, Brand Ambassadorship
Las Vegas, Nevada, United States · On-site
$126k–$131k/yr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: HR Strategy, Workforce Planning, Employee Relations, Performance Management, Talent Development
United States · Remote OK
$57k–$83k/yr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Customs Brokerage, U.S. Import Processes, Customs Compliance, Data Validation, Operational Workflow Management
Berlin, Germany · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Site Merchandising, SEO, Digital Strategy, E-commerce Optimization, A/B Testing
Vietnam · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Sourcing, Merchandising, Supplier Relationship Management, Cost Optimization, Supply Chain Management
China · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Quality Control, Factory Audits, Root Cause Analysis, Quality Engineering, Inspection Management
Carneys Point, New Jersey, United States · On-site
$61k–$74k/yr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Workplace Safety, OSHA Compliance, Incident Investigation, Safety Auditing, Root Cause Analysis
Sri Lanka · Remote OK
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Vendor Sourcing, Supply Chain Management, Open Costing, Negotiation, Material Sourcing
Shenzhen, Guangdong Province, China · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Vendor Sourcing, Merchandising, Product Development, Supply Chain Management, Cost Analysis
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Vendor Sourcing, Merchandising, Product Development, Supply Chain Management, Cost Analysis
Las Vegas, Nevada, United States · On-site
$122k–$137k/yr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Operations Leadership, Reverse Logistics, Team Management, Lean Methodology, Six Sigma
Bengaluru, Karnataka, India · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: JavaScript, HTML, CSS, React, Angular
Shenzhen, Guangdong Province, China · On-site
$1/hr–$50/hr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: API Integration, ERP Systems, Project Management, Technical Troubleshooting, Data Analysis
Las Vegas, Nevada, United States · On-site
$187k–$205k/yr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Site Operations Management, Reverse Logistics, Budget Management, P&L Management, Lean Methodology
Carneys Point, New Jersey, United States · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Inventory Control, Merchandise Inspection, Order Fulfillment, Computer Systems Proficiency, Multitasking
London, England, United Kingdom · Hybrid
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Copywriting, Localization, AI-enhanced workflows, SEM Copywriting, SEO
United States · Remote OK
$67k–$104k/yr
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Load Planning, Carrier Negotiation, Transportation Management, Route Optimization, In-Transit Monitoring
Germany · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: German Copywriting, English Copywriting, Localization, AI-Enhanced Workflows, SEM Copywriting
Turkey · Remote OK
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Sourcing, Vendor Management, Men's Apparel, Open Costing, Supply Chain Management
Bengaluru, Karnataka, India · On-site
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…
Skills: Vendor Sourcing, Supply Chain Management, Open Costing, Negotiation, Material Sourcing
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Manage end-to-end customer interactions across chat, email, phone, and social channels to resolve issues with empathy. Provide product expertise and share recurring customer patterns to help improve the overall experience.
Requires a high school diploma or GED and a minimum of 4 years of customer service experience. Candidates must have a reliable high-speed internet connection and the ability to work effectively in a remote environment.
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
Customer First: We prioritize customer satisfaction in every decision.
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE
Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.
Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Quince is a consumer technology platform rebuilding retail from the infrastructure up. Through its proprietary Manufacturer-to-Consumer (M2C) operating system, the company integrates AI–driven demand forecasting, real-time production planning, and direct factory partnerships to align supply precisely with customer demand, removing the layers of markup, inventory risk, and inefficiency historically embedded in pricing. The company was built on a simple premise: premium quality should not require traditional retail markups. By redesigning how products are made, priced, and delivered, Quince restores transparency to modern retail and expands access to high-quality products across the categories people care about most. That system has quickly established Quince as a trusted destination for customers seeking premium materials, consistent quality, and pricing free from traditional retail markups. The result is a structurally more efficient model that challenges the economics of traditional retail and positions Quince as one of the fastest-growing consumer platforms in the industry. Visit Quince at quince.com or on Instagram at @onequince.
Offices: 260 Townsend St, San Francisco, California 94107, US · WeWork, Roshini Tech Hub, PFS Club House, Marathahalli Main Rd, Lakshminarayana Pura, EPIP Zone,, Chinnapanna Halli, Bengaluru, Karnataka 560037, IN
Quince is a consumer technology platform rebuilding retail from the infrastructure up. Through its proprietary Manufacturer-to-Consumer (M2C) operating system, the company integrates AI–driven demand forecasting, real-time production planning, and direct factory partnerships to align supply precisely with customer demand, removing the layers of markup, inventory risk, and inefficiency historically embedded in pricing. The company was built on a simple premise: premium quality should not require traditional retail markups. By redesigning how products are made, priced, and delivered, Quince restores transparency to modern retail and expands access to high-quality products across the categories people care about most. That system has quickly established Quince as a trusted destination for customers seeking premium materials, consistent quality, and pricing free from traditional retail markups. The result is a structurally more efficient model that challenges the economics of traditional retail and positions Quince as one of the fastest-growing consumer platforms in the industry. Visit Quince at quince.com or on Instagram at @onequince.
Offices: 260 Townsend St, San Francisco, California 94107, US · WeWork, Roshini Tech Hub, PFS Club House, Marathahalli Main Rd, Lakshminarayana Pura, EPIP Zone,, Chinnapanna Halli, Bengaluru, Karnataka 560037, IN
