Customer Service & Support Jobs in Beijing, China (Now Hiring) — 169 open

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

The Inside Sales Executive is responsible for managing and growing a portfolio of longtail customers. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction. This role also needs to manage and enhance relationships with local agencies, who are important stakeholders of our business.

Closing date for applications: 16 August 2026

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity

What you will be doing:

Renewal and Retention

• Proactively engage with customers and local agencies to ensure timely renewals of subscriptions and packages.
• Identify and address potential churn risks by resolving customer concerns and providing tailored solutions.
• Monitor customer satisfaction and implement strategies to improve retention rates.

Upselling and Cross-Selling

• Identify opportunities to upsell additional subscriptions and packages.
• Present tailored recommendations to customers based on their purchasing history and business needs.
• Collaborate with Marketing team to leverage promotional campaigns.

Sales Performance

• Achieve annual sales targets for renewals, retention, and upselling.
• Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates.
• Continuously improve sales techniques and product knowledge to maximize effectiveness.

Customer Engagement

• Conduct regular outreach via phone, email, and virtual meetings to maintain relationships with customers and local agencies.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance.
• Act as a trusted advisor to customers and agencies, ensuring they derive maximum value from their purchases.

What we’re looking for:

• Solid understanding of academic publishing industry and academic content business models
• Previous success in a sales or sales support role, with a track record of managing high-pressure sales environments and meeting or exceeding ambitious revenue targets
• Demonstrated business acumen by understanding business implications of decisions, oriented to profitability
• Strong ability to identify customer needs and present compelling solutions
• Strong problem-solving skills to address customer concerns effectively
• Skilled in negotiating and closing deals to achieve sales targets
• Proven ability to build and maintain long-term customer relationships
• The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data, and identify trends and opportunities
• Excellent verbal and written communication skills
• Ability to convey complex information clearly and persuasively
• Ability to prioritize tasks and manage multiple customer accounts efficiently
• Strong organizational skills to maintain accurate records and meet deadlines
• Native in Mandarin, full professional proficiency in English, with excellent verbal and written communication skills suitable for business operations and stakeholder engagement globally and regionally

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 20 days (pro-rata for first year) annual leave per year, plus an extra day off for your birthday
• 4 paid volunteering days each year
• Paid sick leave of 14 days
• Social insurance and housing fund plus supplementary medical insurance
• Employee assistance programme – offering 24/7 well-being support
• Performance bonus
• Annual health screening for employee and spouse, optical and medical care

Location:

• This role is based in Beijing, and you must have the right to work and live in China
• We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
• The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to our Beijing office (Culture Square, Haidian) to ensure that as a balanced worker they can make it to our office location 3 days per week.
• Some travel might be required. 
• Relocation support is not provided for this role.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact 

Being Yourself at Taylor & Francis 

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. 

If you have a disability, or face another barrier,  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact . Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers