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Customer Service & Support Jobs in Shenzhen, China (Now Hiring) — 39 open

Expeditors logoExpeditors

Logistics Specialist, Cargo Signal (Fresh Graduates to Experienced Candidates Welcome)

Shenzhen, Guangdong Province, China · On-site

Entry level

Company Description ** This role offers flexibility and can be based in either Hong Kong or Shenzhen ** We take care of our employees, and they take care of our customers! Become a member of a global community! The inter…

Skills: Cantonese, English, Mandarin, Data Entry, Customer Service

Expeditors logoExpeditors

Logistics Specialist, Cargo Signal (Fresh Graduates to Experienced Candidates Welcome)

Shenzhen, Guangdong Province, China · On-site

Entry level

Company Description ** This role offers flexibility and can be based in either Hong Kong or Shenzhen ** We take care of our employees, and they take care of our customers! Become a member of a global community! The inter…

Skills: Cantonese, English, Mandarin, Data Entry, Customer Service

Expeditors logoExpeditors

Air Export Agent

Shenzhen, Guangdong Province, China · On-site

Entry level

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…

Skills: Export Documentation, Track And Trace, Data Entry, Freight Dispatch, Client Billing

Envalior logoEnvalior

Technical Service Engineer

Shenzhen, Guangdong Province, China · Hybrid

Senior

Join Envalior - Imagine The Future! Are you passionate about sales & marketing and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Technical Service Engineer to jo…

Skills: Plastics Knowledge, Tooling, NMT, Molding, CNC

Expeditors logoExpeditors

Account Manager

Shenzhen, Guangdong Province, China · On-site

Entry level

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…

Skills: Account Management, Client Relationship Management, Communication Skills, Task Prioritization, Microsoft Office

Four Seasons logoFour Seasons

Core Supervisor

Shenzhen, Guangdong Province, China · On-site

Mid level$579M raised

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…

Skills: Call Management, Revenue Management, Staff Coaching, Training, Performance Monitoring

Nike logoNike

Head Coach

Shenzhen, Guangdong Province, China · On-site

Senior+$239M raised

主要职位职责 人员管理—计划团队日常或短期任务重点。管理员工及设置个人目标。培训员工,支持个人发展,就员工招聘、绩效考核和表扬奖励等方面提出主要意见。 - 负责单个小型店铺的所有营运管理。 - 管理员工、店铺经营和店铺环境,以便达到销售、服务、组织、顾客满意度和盈利目标并且保持经营标准。 - 管理店铺的每日收入和薪资支出。 - 管理员工、管理组或者部门经理并且负责团队人员发展。 - 负责店铺团队有效沟通,奖励和表彰好的表现。 - 与地区…

Skills: Personnel Management, Retail Operations, Performance Management, Financial Management, Staff Training

KLA logoKLA

Customer Engagement Applications Engineer

Shenzhen, Guangdong Province, China · On-site

Mid level$758M raised

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …

Skills: Technical Support, Tool Installation, Problem Diagnosis, PCB Characterization, Operational Training

Expeditors logoExpeditors

Account Manager

Shenzhen, Guangdong Province, China · On-site

Entry level

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…

Skills: Account Management, Client Relationship Management, Communication, Task Prioritization, Microsoft Office

kate spade new york logokate spade new york

COACH-销售顾问-深圳茂业

Shenzhen, Guangdong Province, China · On-site

Entry level

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—fo…

Skills: Luxury Retail Sales, Clienteling, Omni-channel Selling, POS Operation, Visual Merchandising

The Goodyear Tire & Rubber Company logoThe Goodyear Tire & Rubber Company

Consumer RTM Sales Representative - Shenzhen

Shenzhen, Guangdong Province, China · On-site

Mid level$1.6B raised

WHAT YOU WILL DO: • You will execute sales strategies to meet targets, develop plans to increase market share, and conduct market analysis to identify opportunities and stay updated on competitors. • You will build and m…

Skills: Sales Strategy, Market Analysis, Customer Relationship Management, Channel Management, Product Training

Applied Materials logoApplied Materials

Customer Engineer I Senior

Shenzhen, Guangdong Province, China · On-site

Entry level$2.2B raised

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…

Skills: Equipment Installation, Preventative Maintenance, Corrective Maintenance, Digital Analytics, Technical Troubleshooting

Eaton logoEaton

Customer Service Representative

Shenzhen, Guangdong Province, China · On-site

Senior$12B raised

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to Customer Service Representativein Eaton’s Electrical Business, based in Sh…

Skills: Customer Support, Order Management, SAP, Delivery Tracking, Cross-functional Coordination

Universal Display Corporation logoUniversal Display Corporation

Technical Support Engineer

Shenzhen, Guangdong Province, China · On-site

Mid level

At Universal Display Corporation (Nasdaq: OLED) (UDC), we’re changing the way people see the world. If you’re reading this on a smartphone, there’s a good chance UDC’s materials are producing the light and color shining …

Skills: OLED Device Physics, Vacuum Thermal Evaporation, Inkjet Printing, Material Evaluation, Device Architecture Optimization

Quince logoQuince

Customer Onboarding Support Manager

Shenzhen, Guangdong Province, China · On-site

$1/hr–$50/hr

Mid level$1.1B raised

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainab…

Skills: API Integration, ERP Systems, Project Management, Technical Troubleshooting, Data Analysis

Lam Research logoLam Research

Field Process Engineer 2

Shenzhen, Guangdong Province, China · On-site

Mid level

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quali…

Skills: Process Support, Design of Experiments, Data Analysis, Statistical Process Control, Customer Relationship Management

Etihad logoEtihad

Sales Representative - Shenzhen,

Shenzhen, Guangdong Province, China · On-site

Mid level

Job Description Synopsis Perform, coordinate and execute sales activities for assigned dealt accounts, overview and monitor the market and the competitors to ensure established Etihad sales targets are reached contributi…

Skills: Sales Strategy, Market Analysis, Account Management, Business Development, Stakeholder Management

Expeditors logoExpeditors

Logistics Specialist, Cargo Signal (Fresh Graduates to Experienced Candidates Welcome)

Shenzhen, Guangdong Province, China · On-site

Entry level

Company Description ** This role offers flexibility and can be based in either Hong Kong or Shenzhen ** We take care of our employees, and they take care of our customers! Become a member of a global community! The inter…

Skills: Cantonese, English, Mandarin, Data Entry, Customer Service

Flexport logoFlexport

Ocean Operations Associate

Shenzhen, Guangdong Province, China · On-site

Mid level$2.7B raised

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…

Skills: Ocean Freight Operations, Supply Chain Management, Logistics Coordination, Vendor Management, Problem Solving

Nike logoNike

Assistant Head Coach

Shenzhen, Guangdong Province, China · On-site

Senior$239M raised

主要职位职责 人员管理—计划团队日常或短期任务重点。管理员工及设置个人目标。培训员工,支持个人发展,就员工招聘、绩效考核和表扬奖励等方面提出主要意见。 - 协助店铺经理,管理一个或者多个商店职责(销售、推销、经营、会计等)或者管理大型商店的特定销售区/业务 - 店铺经理不在时,履行所有店铺管理职责。 - 可以直接监督部门经理、员工和/或顾客服务。 - 制定商店活动的统计和叙述报告。 - 可以与产品部/视觉团队进行交流,监督店铺现场陈列改…

Skills: Personnel Management, Retail Operations, Performance Management, Staff Training, Sales Management

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Showing 1–20 of 39

Expeditors logo

Logistics Specialist, Cargo Signal (Fresh Graduates to Experienced Candidates Welcome)

Expeditors

Shenzhen, Guangdong Province, China • On-site

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Entry level

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  • Full-time
  • Stable and professional working environment, Structured onboarding, Long-term career development opportunities, Competitive compensation package
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Monitor customer shipments using visibility software to analyze risk events and manage response protocols. Handle global customer communications via email, phone, and chat while ensuring accurate data entry into monitoring systems.

Requirements

Candidates must be proficient in Cantonese, English, and Mandarin with strong typing skills and a customer-service focus. Fresh graduates are welcome, though experience in air, ocean, or trucking logistics is a plus.

Full job description

Company Description

This role offers flexibility and can be based in either Hong Kong or Shenzhen

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

 

    Job Description

    Job Description

    Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.

    Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal’s mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us. 

    Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.

    • Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
      • Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
      • Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
      • Provide friendly and professional customer service, ensuring a positive customer experience.
    • Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
      • Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
      • Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
      • Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
    • Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
    • Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
    • Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
    • Actively monitor shipments to ensure compliance with customer requirements.
      Respond to emergency alarms and exceptions according to company procedures.
    • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
    • Maintain confidentiality of sensitive customer data.
    • Help build a positive local team environment integrated into our global 24/7 Command Center team.
    • Participate in shift-level exercises and incident response drills.

    Qualifications

    Qualifications

    • Good command of Cantonese, English and Mandarin, additional language skills a plus.
    • Possess strong interest to purse long term career in the logistic solution industry
    • Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
    • Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
    • Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
    • Problem-solving skills: Ability to identify and address customer issues effectively.
    • Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
    • History of reliable and punctual attendance.
    • Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
    • Aptitude for resolute questioning to find the root cause when given incomplete information.
    • Sense of urgency and quality-obsessed approach to timely and accurate information.
    • Positive and willing-to-help attitude.
    • Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
    • Proficient PC Knowledge 
    • Fresh graduates with less experience will be also considered

    Additional Information

    What We Offer

    • A stable and professional working environment aligned with international standards
    • Clear role definition and structured onboarding
    • Exposure to reputable clients and cross-functional collaboration
    • Opportunities for long-term career development in account management
    • Competitive compensation package aligned with market standard

     

    Related keywords

    LogisticsSupply Chain ManagementCargo SignalCargo SensorsReal-time MonitoringRisk ManagementIn-transit SecurityTemperature ControlCommand CenterData EntryCustomer ExperienceInternational TradeShipment TrackingSOPFortune 500

    About Expeditors

    LinkedInVisit site

    You’d be surprised how far we’ll go for you.

    Industry
    Transportation, Logistics, Supply Chain and Storage
    Company size
    10,001+ employees
    Founded
    1979
    Headquarters
    Bellevue, Washington
    LinkedIn followers
    531,497

    Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

    Offices: 3545 Factoria Blvd SE, Bellevue, Washington 98006, US · 1 Ascot Road, Middlesex, England TW14-8QH, GB · Cargo Mega Terminal Building, Office 5097, Dubai, Cargo Village P.O.Box: 60844, AE · 61 Alps Ave, Singapore, 49, SG · No. 1, Lane 128, Linhong Road, Shanghai, Changning District 200335, CN

    #GlobalLogistics#CustomerService#FreightForwarding#FreightMovement#CustomsCompliance#CorporateCitizenship#SupplyChainSolutions#Warehousing#Distibution#CustomerSolutions
    View all jobs at Expeditors

    Frequently asked questions

    How many Customer Service & Support jobs are open in Shenzhen, China right now?

    There are currently 39 open customer service & support positions in Shenzhen, China listed on Clera. New openings are added daily as companies post roles.

    Which companies are hiring for Customer Service & Support roles in Shenzhen, China?

    Companies currently hiring include HSBC, Expeditors, Applied Materials, ZIMLog, Lam Research, among others. Browse the listings above to see every active employer.

    Are there remote or hybrid Customer Service & Support jobs in Shenzhen, China?

    Yes — 1 of the 39 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).

    How do I apply for Customer Service & Support jobs in Shenzhen, China?

    Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

    Customer Service & Support jobs in other cities

    Shanghai, ChinaHong Kong Island, ChinaGuangzhou City, ChinaBeijing, ChinaFoshan, ChinaGuangzhou, ChinaHuangpu District, ChinaUdan Tohoi Town, ChinaKowloon, ChinaHong Kong, China

    Other jobs in Shenzhen, China

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