Purpose of Position CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We’re industry leaders when it comes to trend forecasting and protecting what matters most; the community…
Position: iGaming Operations Director Location: Dubai (relocation required) About the Role: On behalf of our client, a fast-growing iGaming company, we are seeking a dynamic Operations Director with strong experience in …
Skills: Operations management, iGaming, Team leadership, Strategic planning, Data analysis
Account Strategist, Engage, Google Customer Solutions (English, Mandarin)
Shenzhen, Guangdong Province, China · On-site
Mid level$26M raised
Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digi…
Skills: Digital advertising, Consultative sales, Digital media sales, Business development, Account management
Account Strategist, Mid-Market Sales, Google Customer Solutions (Mandarin, English)
Shenzhen, Guangdong Province, China · On-site
Mid level$26M raised
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Skills: Sales, Account management, Google Ads, YouTube, Advertising
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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
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Location: Shenzhen, China Job Summary: The Shenzhen Applications Engineering (AE) Team serves as a critical technical interface between customers, field application engineers (FAEs), and Semtech's global engineering orga…
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Senior Field Application Engineer - Automotive MCU
Shenzhen, Guangdong Province, China · On-site
Mid level$2.6B raised
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Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Location: Shenzhen, China (Remote) Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target a…
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Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how t…
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The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quali…
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
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Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve custome…
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Equipment maintenance, Troubleshooting, Digital analytics, Electrical systems, Vacuum systems
Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that help…
Skills: Preventative maintenance, Corrective maintenance, Troubleshooting, Digital analytics, Electrical systems
Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 3 years of experienc…
Skills: Digital advertising, Consultative sales, Business development, Digital marketing, Client management
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Full-time
bachelor degree
Posted 22h ago
~40 hrs/week
Responsibilities
The CRM Associate manages day-to-day CRM operations, including customer data management, campaign execution, and lifecycle automation. They also analyze customer behavior data to provide actionable insights and collaborate with cross-functional teams to improve engagement strategies.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least 2 years of experience in CRM or loyalty program management. Proficiency in marketing automation tools, user segmentation, and data analysis is required, with SQL knowledge considered an advantage.
Full job description
Purpose of Position
CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We’re industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
The CRM Associate supports the day-to-day operation of CRM activities, including customer data management, campaign execution, lifecycle automation, reporting, and coordination with internal teams to improve customer engagement and system effectiveness.
Job Description
Support the CRM Manager in executing customer lifecycle strategies to onboard, engage, upsell, encourage repeat purchases, and reduce churn across web, app, and retail channels.
Set up, maintain, and optimize always-on automated CRM journeys and campaigns across eDM, SMS, app push notifications, in-app messages, and other owned communication channels.
Manage CRM campaign calendars, including audience segmentation, list building, campaign setup, quality assurance testing, execution, and performance tracking.
Maintain accurate customer data in the CRM platform, monitor data quality and workflow issues, and escalate system or data-related concerns where necessary.
Analyse campaign and customer behaviour data to evaluate conversion, retention, and repeat-purchase performance; prepare dashboards, reports, and presentation materials with actionable recommendations.
Collaborate with Marketing, Sales, Country, Analytics, and Operations teams to deliver CRM initiatives, improve customer journeys, and support ongoing process documentation and user training.
Requirement
Bachelor’s degree in Business Analytics, Statistics, Social Science, Marketing or related discipline
2+ years experience in CRM, retention or loyalty membership program management
Familiar with the execution of eDM, push notifications, in-app message and SMS, for both campaigns and automated journeys
Experience in defining user segmentation and customer lifecycle management
Experience in working with country and cross-functional teams
Knowledge in SQL and database data structure is an advantage.
Previous experiences with marketing automation tools would be preferred, such as Salesforce, Adobe, Insider, Braze or a comparable international CDP
Experience in managing global membership program, omni channel business nature will be a big plus
CASETiFY is a renowned global lifestyle brand that specializes in providing customizable tech accessories. As industry leaders, we are dedicated to trend forecasting and ensuring the protection of what matters most to our customers. Our community platform is designed to foster creativity and self-expression, making us the go-to brand for personalized tech accessories.
Headquartered in Hong Kong, CASETiFY has a strong international presence with offices in Los Angeles, Seoul, Shanghai, Taipei, and Tokyo, and more. Our team is comprised of individuals from over 27 different nationalities, reflecting our commitment to diversity and culture.
At CASETiFY, we believe in supporting causes that matter to us and our global community. We are proud advocates of diversity and inclusivity and strive to create an equal opportunity environment. As such, we encourage applicants from all backgrounds to apply for positions within our organization.
Our commitment to excellence is evident in every product we offer. From phone cases to watch bands, we use only the highest quality materials to ensure durability and functionality. Our products are not only stylish but also protective, providing customers with peace of mind and a sense of personalization.
CASETiFY is more than just a brand; it is a lifestyle. Join us in our mission to protect what matters most while expressing your unique style.
Offices: NEO, Hong Kong, HK · 777 S Alameda St, Los Angeles, California 90021, US · Shibuya City, Tokyo 150-0047, Japan, tokyo, JP · #288 West Nanjing Road, Huangpu District, Shanghai PRC, shanghai, CN · Gangnam-gu, 13/F #1305, seoul, KR
How many Customer Service & Support jobs are open in Shenzhen, China right now?
There are currently 91 open customer service & support positions in Shenzhen, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Shenzhen, China?
Companies currently hiring include Applied Materials, HSBC, Etihad, Lam Research, WD, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Shenzhen, China?
Yes — 5 of the 91 open customer service & support positions offer remote or hybrid work (2 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Shenzhen, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.