Customer Service & Support Jobs in Hong Kong, China (Now Hiring) — 18 open

Job Title: senior specialist, office administration and projects
Reports to: senior manager, partner resources 
Job Location: Hong Kong Support Center

Now Brewing – senior specialist, office administration and projects! 
#tobeapartner

Job Summary
This role contributes to the success of Starbucks Asia Pacific by delivering a seamless workplace experience and ensuring the efficient day-to-day operation of the Hong Kong Support Center. It combines front desk responsibilities with broader office administration, facilities coordination, and vendor management.

Key Responsibilities
I) Front Desk & Workplace Experience
•    Serve as the first point of contact, providing professional and welcoming reception services to internal and external visitors
•    Manage visitor registration, access badges, and maintain accurate visitor logs
•    Handle incoming calls, direct enquiries, and provide accurate information to callers
•    Ensure reception, meeting rooms, and common areas are clean, organized, and presentable at all times
•    Collaborate with SolvePort and functional admins to support meetings and office events, including logistics, catering, and setup

II) Office Administration & Operations
•    Act as the primary point of contact for office-related enquiries, providing timely support to partners
•    Oversee daily office operations to ensure a smooth and efficient workplace environment
•    Coordinate mail handling, courier services, and delivery tracking
•    Manage office supplies, pantry inventory, and procurement, ensuring sufficient stock and cost efficiency
•    Oversee company mobile phone management, including service plans, device procurement, trade-in, replacement, and inventory control
•    Collaborate with SolvePort to maintain AV equipment and office systems (e.g., AV displays, meeting room setup)
•    Ensure office policies and procedures are up to date and properly communicated
•    Partner with Global Security & Resilience teams on access control, emergency preparedness, and incident management (e.g., fire alarms, evacuation procedures)

III) Facilities & Vendor Management
•    Liaise with building management and service providers on office maintenance and facilities-related issues
•    Manage vendors, including cleaning, pantry services, pest control, courier, office equipment, and maintenance providers
•    Monitor vendor performance and ensure service quality and cost effectiveness
•    Coordinate office repairs, maintenance, and equipment servicing

IV) Governance, Safety & Continuous Improvement
•    Act as the Occupational Health & Safety (OHS) gatekeeper, ensuring workplace practices align with safety requirements and policies
•    Partner with functional teams to identify risks and drive improvement plans related to workplace safety and wellbeing
•    Maintain accurate records for office inventory, assets, and administrative processes
•    Ensure office operations are carried out in line with company and regulatory requirements
•    Identify opportunities to streamline processes and enhance workplace experience

Required Experience
•    5+ years of experience in office administration, facilities management, or workplace experience roles
•    Proven track record in vendor coordination and stakeholder management
•    Experience working in corporate or multinational environment is preferred

Required Skills & Competencies
•    Strong organizational skills with the ability to manage multiple tasks and priorities
•    Strong communication and interpersonal skills with a customer-focused mindset
•    Ability to work independently, take initiative, and handle issues proactively
•    Proactive, detail-oriented professional who can manage operations independently, enhance service quality, and support a positive experience for partners and visitors 
•    Proficiency in Microsoft Office Suite 
•    Fluent in English and Chinese

Our Promise
• Our partner promise: Bridge to a better future
• Our customer promise: Serve the world's finest coffee with a moment of connection
• Our farmer promise: Ensure the future of coffee for all
• Our community promise: Contribute positively
• Our environmental promise: Give more than we take
• Our shareholder promise: Generate long-term returns

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today!

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.