Customer Service & Support Jobs in Hong Kong, China (Now Hiring) — 54 open

General Responsibilities:

• Support the supervisor in monitoring day-to-day operating expenses against approved budgets to ensure effective use of resources
• Assist in implementing credit policies, procedures, and internal controls to maintain effective governance over credit control and collection activities
• Gather and compile corporate and financial information of new customers to support credit assessment and approval
• Prepare summaries of customers’ credit and collection history for monitoring and decision-making
• Follow up on outstanding payments through telephone, email, and other appropriate communication channels
• Handle customer enquiries professionally and provide clear explanations regarding outstanding balances, invoices, payment arrangements, and account matters
• Resolve basic billing and payment disputes and escalate complex cases when necessary
• Liaise with customers to reconcile account balances and resolve discrepancies in a timely manner
• Ensure revised payment terms, payment plans, and credit limits are accurately updated in the system
• Prepare and provide information on outstanding balances, collection status, and related matters to internal stakeholders
• Maintain complete, accurate, and up-to-date customer credit and collection records
• Provide administrative support for process improvement and system enhancement initiatives to improve operational efficiency
• Work closely with customers on collections and reconciliation of balances to ensure accurate and timely recovery of payments
• Assist with ad hoc assignments as required

Job Requirements:

• Diploma or above in Accounting, Finance, Business Administration, or a related discipline
• Minimum 2 years of relevant experience in accounting, credit control, or collections
• Previous experience in credit control, customer service, or a call centre environment is preferred
• Comfortable communicating with customers by telephone and handling payment-related enquiries in a professional and tactful manner
• Strong awareness of data confidentiality, with the ability to handle sensitive customer and financial information responsibly
• Knowledge of SAP system is an added advantage
• Can work under pressure and tight schedule
• Work independently with attention to details
• Good command of both written and spoken English & Chinese
• Familiar with Microsoft Office
• Candidate with more experience may be considered for a higher-level position

Why it’s Great to work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers

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