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Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
Support Relationship Managers in providing high-quality service to high-net-worth customers to ensure retention and growth. Manage daily customer interactions, transaction processing, and mentor junior staff while maintaining strong governance and risk awareness.
Requirements
Requires a degree in Business or Finance and at least 8 years of experience in Wealth Management or Private Banking. Candidates should ideally be qualified under SFO Types 1 and 4 and be fluent in English, Chinese, and Putonghua.
Full job description
Responsibilities
Support Relationship Managers in providing differentiated service to high net-worth customers and contribute to customer retention and growth
Collaborate with business support and service providers to ensure timely transaction processing and delivery of customer-focused service to exceed customer expectations
Establish customer relationships, know the customers to gain their confidence and trust, and deliver customer-focused solutions
Assist Relationship Managers in the daily maintenance of customer relationships
Serve as customers’ key contact point in initiating customer instructions, monitoring fund payment, and preparing loans disbursement instructions
Regular sharing of feedback and suggestion for process improvement
Mentor and support new on boarded and junior ARM on daily tasks performance
Render support to teammates for problem resolutions and escalate to Senior CSM team for any issues encountered
Assist Senior CSM on people management on resources planning and administrative tasks
Assist Senior CSM to champion key initiatives
Demonstrates active leadership in meetings/focus group/project/events and guide ARMs to build Great Teams and Great Culture on collaboration, PRIDE and new way of work
Work collaboratively within the team, cross region and inter departments to achieve faster and better results
Role model strong governance mindset and risk awareness to create positive risk culture in the team
Requirements
Degree holder in Business, Finance or related disciplines
Minimum 8 years of experience in in Wealth Management/ Private Banking industry
Solid experience in building customer relationships is an advantage
Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO) is preferable
Strong people management and stakeholder management skills
Customer-focused, with excellent communication and interpersonal skills
Good command of written and spoken English and Chinese, fluency in Putonghua is a must
The hiring process for this role is subject to the Mandatory Reference Checking Scheme. Please see further details here.
Location:
The Center
Job:
Customer Service
Schedule:
Regular
Employee Status:
Related keywords
Private BankingWealth ManagementHigh Net-WorthSFO Type 1SFO Type 4Client ServiceRelationship ManagementGovernanceRisk CulturePutonghuaSecurities and Futures OrdinanceInvestment Regulated ActivitiesStakeholder ManagementCustomer Retention
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
Offices: 12 Marina Boulevard, DBS Asia Central @ Marina Bay Financial Centre Tower 3, Singapore, 018982, SG · 11/F The Center, 99 Queen's Road Central, Hong Kong, HK · 18th Floor DBS Bank Tower, 1318 Lu Jia Zui Ring Road, Shanghai, 200120, CN · Songren Road No. 36, 17F, Xinyi District, Taipei, 110, TW · 3rd Floor, Fort House, 221, Dr. D.N. Road, Fort, Mumbai, 400001, IN
Banking and FinanceWealth ManagementFinanceCyber SecurityBankingBusiness DevelopmentFinancial ServicesIT Infrastructure
How many Customer Service & Support jobs are open in Hong Kong, China right now?
There are currently 52 open customer service & support positions in Hong Kong, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Hong Kong, China?
Companies currently hiring include DBS Bank, DKSH, kate spade new york, Chinachem Group, AXA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Hong Kong, China?
Yes — 5 of the 52 open customer service & support positions offer remote or hybrid work (2 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in Hong Kong, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.