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$95k–$100k/yr
Full-time
bachelor degree, professional certificate
Vacation accrual, Sick time, 401(k), Paid holidays, Medical coverage, Dental coverage
Posted 2d ago
~40 hrs/week
Responsibilities
The Community Director serves as the primary local leader and client advocate for Seattle-area community associations, focusing on board relationships and client retention. They are responsible for providing regulatory guidance, overseeing vendors, and identifying opportunities for service expansion.
Requirements
Candidates must have at least five years of community association management experience, with a strong preference for Washington-specific knowledge. Excellent interpersonal skills and the ability to manage complex, high-touch communities are essential for this role.
Full job description
Are you an experienced community association leader who thrives on building trusted relationships, solving complex problems, and delivering exceptional service?
Blue Mountain Community Management, an Associa company, is seeking a Community Director to serve as our local leader and client advocate in the Seattle market. This highly visible role is ideal for someone who understands Washington community association requirements, enjoys working directly with boards and vendors, and knows how to strengthen client relationships through proactive, high-touch support.
You will serve as the primary local presence for our Seattle-area clients while partnering closely with our Oregon-based community management team. Your focus will be on board relationships, client retention and satisfaction, vendor oversight, statutory guidance, and identifying opportunities to deliver additional value. You may also directly manage a select portfolio of high-touch communities.
What You’ll Do
Serve as a Local Leader and Trusted Advisor
Build strong, trusted relationships with Seattle-area boards, homeowners, vendors, and business partners
Maintain a visible presence in the Seattle market and provide on-site leadership when needed
Serve as a strategic advisor to boards, helping them navigate operational challenges and make informed decisions
Proactively monitor client satisfaction, address concerns, and identify opportunities to strengthen long-term relationships
Represent Blue Mountain professionally within the local community association market
Support and Retain Key Clients
Oversee the service experience, retention, and overall satisfaction of Seattle-area clients
Provide high-touch support to key accounts and potentially manage a select portfolio of complex or high-value communities
Coordinate with the Oregon-based community management team to ensure routine operational needs are handled efficiently
Step in when local expertise, board engagement, vendor coordination, or an on-site presence is required
Develop a strong understanding of each client’s priorities, challenges, and expectations
Provide Washington-Specific Expertise
Maintain current knowledge of Washington statutes and requirements affecting community associations
Translate regulatory information into practical guidance for community managers, boards, and internal partners
Keep the team informed of relevant legislative and regulatory developments
Help promote consistent, compliant community management practices throughout the Seattle portfolio
Oversee Vendors and Revenue Opportunities
Develop and maintain productive relationships with local vendors and service providers
Provide on-site oversight for significant projects, higher-value work, and complex vendor matters
Identify and manage billable service opportunities that create value for clients and support branch performance
Assist with bids, contract discussions, project coordination, and vendor accountability as needed
Support Strategic Partnerships and Growth
Provide local support for strategic homebuilder and developer relationships, including association-related matters connected to land acquisitions
Help ensure continuity of service and institutional knowledge during leadership transitions
Identify opportunities to expand Blue Mountain’s presence and relationships in the Seattle market
Contribute to business development, strategic planning, and financial performance
Qualifications
What You Bring
Five or more years of community association management experience, with direct experience in Washington strongly preferred
Demonstrated success working with community association boards, homeowners, vendors, and business partners
Strong working knowledge of Washington statutes and requirements affecting community associations
Experience managing complex, high-touch, or large-scale communities
Proven ability to strengthen client relationships, resolve concerns, and support retention
Strong business judgment and the ability to identify opportunities that benefit both clients and the organization
Excellent written, verbal, presentation, and interpersonal communication skills
A proactive, self-directed approach with strong organizational and prioritization skills
Ability to work collaboratively with team members located in another market
Ability to travel locally throughout the Seattle area and attend evening board meetings as needed
Bachelor’s degree preferred
Industry certification such as CMCA, AMS, or PCAM preferred
Any location-specific license required for the position
Why Join Blue Mountain?
This is an opportunity to become the face of Blue Mountain in the Seattle market and make a meaningful impact from day one. You will have the autonomy to build relationships, shape the local client experience, and provide the hands-on leadership our boards and partners value, while also benefiting from the resources, training, and support of Associa.
Compensation
$95,000–$100,000 annually. Directly related community association experience, Washington market knowledge, professional designations, and overall qualifications will be highly considered when determining compensation.
Benefits Summary
Vacation accrual begins after 90 days at 6.67 hours per month, with a cap of 160 hours depending on years of service
Employees who are active and full-time are eligible to accrue 3.34 hours of sick time per month, up to a maximum of 40 hours (5 days) per calendar year
401(k) offered
9 paid holidays
Medical, dental, and vision coverage offered
Short- and long-term disability coverage, plus other voluntary insurance options
World-class training
Individual and branch achievement bonuses
CAI (Community Associations Institute) course and designation assistance
Employee Referral Bonus Program
Wellness incentives
The above information is intended to describe the general nature and level of work performed in this position. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required.
Associa is an Equal Opportunity Employer.
Related keywords
Community Association ManagementClient AdvocacyBoard RelationsVendor ManagementWashington StatutesStrategic AdvisorClient RetentionOperational LeadershipCMCAAMSPCAMBusiness DevelopmentContract ManagementProject OversightCommunity Associations InstituteRegulatory Compliance
About Associa Community Management Corporation of New Jersey
Associa Community Management Corp., specializes in the management of HOA's, Condo Associations, Cooperatives, and multi-family properties throughout New Jersey.
Offices: 55 Lane Rd, Suite 440, Fairfield, New Jersey 07004, US
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