Principal Product Manager, Amazon Customer Service
Seattle, Washington, United States · On-site
$162k–$219k/yr
Senior+$67M raised
Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as…
Seattle, Washington, United States · Remote Solely
$65k–$80k/yr
Senior
The Manager, Community is accountable for the reliable delivery of membership, learning, and community engagement projects, translating priorities established by the Director, Community into well-managed work plans that …
Job ID: 295558 Store Name/Number: WA-Downtown Seattle (0204) Address: 415 Pine Street, Seattle, WA 98101, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Flex Position Type: Non-guaranteed ho…
Job Description UW Medical Center-Northwest-Food and Nutrition Services has an outstanding opportunity for a Par-time Food Service Worker. WORK SCHEDULE Variable days Evening shifts (4-hr shifts) DEPARTMENT DESCRIPTION T…
Location: The Charter Hotel Seattle Life as a Banquet Server: Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Assists with setting up banquet rooms from 10-2…
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day…
Job Title: Resident Services Manager Salary: $32 to $34 per hour plus bonuses! Schedule: Monday-Thursday | 7:00am-6:00pm (four days per week, ten hour shifts) Explore The Modern Avenue5 is growing, and we are in search o…
Skills: Hospitality, Customer service, Property management, Conflict resolution, Communication
We have an opening for a full time COFFEE SERVICE TECHNICIAN position. Location: KES Self Perform - 2121 7th Avenue, Seattle, WA 98121 Note: online applications accepted only. Schedule: Full time schedule. Hours and days…
AI Editor, Alexa for Shopping - Content and Marketing Experiences
Seattle, Washington, United States · On-site
$25/hr–$44/hr
Mid level$67M raised
Amazon is seeking an AI Editor who is passionate about technology, innovation, and the customer experience. This is an opportunity to join the high-performing team behind Alexa for Shopping, Amazon’s generative AI-powere…
Skills: Generative AI, Human-in-the-loop evaluation, LLM judge building, Prompt engineering, AI model quality assessment
Customer Service Representative - Ballard, WA - FT 40
Seattle, Washington, United States · On-site
$21/hr–$31/hr
Entry level
Mechanics Bank is currently searching for a Customer Service Representative to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role wi…
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Production Engineering, SRE, Infrastructure, People Management, Kubernetes
Job Description The College of Education has an outstanding opportunity for a Graduate Admission and Enrollment Adviser to join their team. About this Opportunity Reporting to the Associate Director of Graduate Academic …
Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and colla…
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Relationship management, Lending, Sales, Business development, Private wealth management
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Maintenance management, Hot water heater repair, Carpentry, Roofing maintenance, Hand tools
Quail Park Memory Care of West Seattle Cook Job Description (22.76/hr. - 24.87/hr. DOE) Do you have a passion for working with older adults? We are searching for our dream team! Come and be a part of our premiere senior …
Skills: Food preparation, Menu interpretation, Recipe adherence, Sanitation, Customer service
Feel Seen at Thrive! Learn more about Dorian here: https://www.dorianseattle.com/ Pay Range: $38 - $40 per hour Schedule: Full-time; Monday - Friday 7am to 4pm; Afterhours and weekends may be required, as needed Thrive's…
Skills: Property management, Team leadership, Unit turns, Work orders, Preventative maintenance
CityBothellStateWashingtonJob LocationPNW 135 Stonehedge VillagePosition TypeRegular The Maintenance Technician is responsible for performing general maintenance tasks including work orders, unit turns, maintaining the g…
The Patient Services Specialist - Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is…
Skills: Patient registration, Appointment scheduling, Clerical duties, Front-office operations, Communication
Principal Product Manager, Amazon Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$162k–$219k/yr
Full-time
bachelor degree
Health insurance, Medical, Dental, Vision, Prescription, Basic life & AD&D insurance
Posted 1d ago
~40 hrs/week
Responsibilities
Lead the product strategy and roadmap for the Amazon Customer Service associate journey, from pre-hire through career progression. Drive AI-native product development by partnering with science, engineering, and operations teams to improve associate experience and business outcomes.
Requirements
Requires 10+ years of experience in product management, program management, or technology roles with a focus on strategic initiatives. A bachelor's degree is required, along with proven experience in roadmap definition and feature delivery.
Full job description
Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals. Network Solutions is seeking a Principal Product Manager - Technical to lead product strategy for the Associate Journey. You'll define what capabilities empower Customer Service associates and why they matter—from pre-hire through onboarding, training, scheduling, and career progression. You'll build AI-native product capabilities that personalize the associate experience and enable associates to do their best work serving customers.
You'll work at the intersection of product strategy, AI/ML, human-centered design, and experimentation. When we get this right, attrition goes down, Total Customer Value goes up, and Amazon Customer Service becomes the primary reason customers choose Amazon.
This is a ground-up build applying new approaches to longstanding challenges at Amazon's scale. You'll work in a high-ambiguity environment where you'll define product vision without established playbooks. Success requires partnering with Service Delivery Operations teams to understand frontline realities and translate them into product requirements that work at scale.
You'll drive product strategy across multiple capability areas, influence senior leadership on investment priorities, and build the product vision that defines the associate experience for years to come.
Key job responsibilities - Own product vision, strategy, and capability roadmap for Associate Journey spanning pre-hire through tenured associate experiences - Define what we build and why—translating associate needs into product capabilities that drive measurable business outcomes - Drive AI-native product development leveraging ML/AI to personalize onboarding, training, scheduling, and career development - Partner with Applied Science and Data Engineering to define predictive models and intelligent systems that serve product goals - Partner with UX and Behavioral Science teams to design and validate product experiences through experimentation and user research - Lead experimentation strategy using A/B testing frameworks to validate product hypotheses and measure impact - Partner with Service Delivery Operations teams to understand frontline needs and validate product hypotheses - Define product metrics and success criteria measuring associate experience, engagement, retention, and business impact
Basic Qualifications:
- 10+ years of product or program management, product marketing, business development or technology experience - 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product
Preferred Qualifications:
- Experience owning technology products - Experience owning feature delivery and tradeoffs of a product
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 161,900.00 - 219,000.00 USD annually
How many Customer Service & Support jobs are open in Seattle, WA right now?
There are currently 2,877 open customer service & support positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Seattle, WA?
Companies currently hiring include Amazon, Starbucks, Allied Universal, Kroger, PROVIDENCE MEDICAL INSTITUTE, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Seattle, WA?
Yes — 319 of the 2877 open customer service & support positions offer remote or hybrid work (156 remote, 163 hybrid).
How do I apply for Customer Service & Support jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.