San Francisco, California, United States · Remote OK
Customer Support Engineer (Tier 1 / Tier 2) Platform and software · shared across customers Reports to: Manager, Customer Support Location: Remote (US); rotating shifts Department: Customer Operations Position summary Th…
Skills: Linux, Networking, Technical Support, Zendesk, ServiceNow
San Francisco, California, United States · Hybrid
$100k–$140k/yr
About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure…
Skills: Customer Success Management, Account Management, Strategic Consulting, B2B SaaS, Project Management
San Francisco, California, United States · Hybrid
$105k–$170k/yr
The APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coor…
Skills: Epic Willow Certification, Application Configuration, Workflow Analysis, System Testing, User Training
San Francisco, California, United States · On-site
$30k–$50k/yr
JOB SUMMARY This job requires providing support to clinical staff and supervisors as appropriate to promote patient care by taking on any task and/or assignment as indicated, including assisting patients with activities …
Skills: Patient Care, Patient Registration, Medical Record Services, Clinical Support, Communication Skills
San Francisco, California, United States · On-site
About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes an…
Skills: Hospitality, Customer Experience, Inventory Management, Event Planning, IT Troubleshooting
San Francisco, California, United States · On-site
Title: Claims Processor 1 Department: Claims Union: OPEIU 29 Grade: 16 Position Summary The Claims Processor provides customer service and processes routine health and welfare claims on assigned accounts according to pla…
Skills: Claims Processing, Customer Service, Medical Terminology, Dental Terminology, ICD-10
London, England, United Kingdom · On-site
Factory is looking for a Deployment Strategist! Deployment Strategist Responsibilities Our customers come to us with a conviction that the future of their engineering organization is agent-native, and that the way they b…
Skills: Software Development Lifecycle, Systems Design, Technical Product Management, Solutions Architecture, Technical Consulting
San Francisco, California, United States · On-site
$24/hr–$25/hr
ABOUT RINSE Rinse is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experie…
Skills: Box Truck Driving, Logistics Management, Inventory Management, Customer Service, Google Applications
San Francisco, California, United States · On-site
$22/hr–$25/hr
Position Title: BUFFET SUPERVISOR Location: Chicago O'Hare Airport Hourly: $22.00 - $25.00 per hour Schedule: Must have flexibility What makes FLIK click What makes FLIK click? Our people. The decisions, actions and atti…
Skills: Supervisory Skills, Leadership, Management, Coaching, Written Communication
San Francisco, California, United States · On-site
Every year, companies spend over a trillion dollars moving freight across the U.S. — but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that. We’re building voice age…
Skills: Customer Success Management, Account Management, Sales Engineering, Implementation, Program Management
San Francisco, California, United States · On-site
$37/hr–$65/hr
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our c…
Skills: Relationship Management, Financial Planning, Customer Acquisition, Risk Oversight, Credit Strategies
San Francisco, California, United States · On-site
$180k–$390k/yr
About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New Y…
Skills: Product Management, AI Agent Development, Brazilian Portuguese Fluency, English Fluency, Technical Product Development
San Francisco, California, United States · On-site
$21/hr–$23/hr
Compensation Range: $21.25 to $23.25 Hourly Location: 500 Paul Av, San Francisco, California 94124 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer ser…
Skills: Customer Service, Reservation Management, Time Management, Multitasking, Phone Etiquette
San Francisco, California, United States · On-site
$21/hr–$26/hr
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are looking for a dynamic, customer service oriented…
Skills: Customer Service, Facilities Management, Office Administration, Organization, Problem Solving
San Francisco, California, United States · Hybrid
$89k–$205k/yr
Our Mission At Ampersand, we are building scalable integration infrastructure that delivers real-time context to AI agents in seconds. Our declarative platform, 150+ open-source connectors, and embeddable UI components g…
Skills: Software Engineering, Solutions Engineering, API Integration, Distributed Systems, Cloud Architecture
San Francisco, California, United States · Hybrid
$123k–$140k/yr
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one …
Skills: Operational Strategy, Data Analysis, SQL, Excel, Google Sheets
San Francisco, California, United States · On-site
$19/hr–$19/hr
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Inventory Management, Automotive Knowledge, Communication
San Francisco, California, United States · Remote OK
$123k–$223k/yr
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financi…
Skills: Account Management, Business Development, Strategic Planning, Revenue Growth, Contract Negotiation
San Francisco, California, United States · On-site
$68k–$92k/yr
Company Description Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world. At Smiths Gro…
Skills: Troubleshooting, Field Repair, Electrical Systems, Electronic Systems, Customer Service
San Francisco, California, United States · On-site
$45/hr–$62/hr
Company Description OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldl…
Skills: Pilates Instruction, Client Assessment, Program Development, Customer Service, Business Development
San Francisco, California, United States • Remote OK
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Provide tiered technical support for GPUaaS customers via ticketing, chat, and email channels. Resolve Tier 1 issues using runbooks and escalate complex problems to specialists while maintaining knowledge base documentation.
Requires 2+ years of experience in technical support or NOC roles with strong Linux and networking fundamentals. Candidates must be proficient with ticketing systems and willing to work rotating shifts.
Platform and software · shared across customers
Reports to: Manager, Customer Support
Location: Remote (US); rotating shifts
Department: Customer Operations
The Customer Support Engineer provides tiered support for GPU One (GPUaaS) customers via ticketing channels, resolves issues using documented runbooks, and escalates to NOC, Platform, or TAM as needed. This role is a critical contributor to customer experience and CSAT.
Handle inbound customer tickets via support portal, email, and chat channels
Triage and prioritize issues against contractual response and resolution SLAs
Resolve Tier 1 issues using documented runbooks (access, configuration, common errors)
Escalate Tier 2 and Tier 3 issues to appropriate specialists with full context
Maintain accurate ticket records, timelines, and customer communications
Author and maintain knowledge base articles and customer-facing documentation
Participate in on-call rotation including weekend and holiday coverage
Identify recurring issues and contribute to product and runbook feedback loops
Support customer onboarding, offboarding, and account changes
Drive customer satisfaction (CSAT) scores in alignment with team targets
2+ years in technical support, customer support engineering, or NOC roles
Strong Linux fundamentals and basic networking knowledge
Excellent written communication and demonstrated customer empathy
Experience with ticketing systems (Zendesk, ServiceNow, Jira Service Management)
Willingness to work rotating shifts
GPU, cloud, or HPC infrastructure background
Kubernetes or container platform troubleshooting experience
Multi-language capability for international customer coverage
Scripting skills (Python, Bash) for diagnostics and automation
Strategy, Innovation & Consulting. Human Element to the Best-in-class Technology.
At STN, we don’t just deliver technology, we build the foundation that modern organizations run on. From enterprise IT to AI infrastructure, we design, operate, and support systems that are reliable, secure, and built for performance. But what sets us apart isn’t just our stack it’s how we show up. We don’t believe in one-size-fits-all. We don’t drop in hardware and disappear. We work side by side with our customers to understand what they actually need and build solutions that fit, flex, and scale as they grow.Whether you're running business-critical systems, deploying AI models, or training large-scale workloads on NVIDIA GPUs, we’re here to make sure your infrastructure isn’t just running, it’s working for you. Our team brings deep technical expertise, hands-on support, and a people-first mindset to everything we do. Because we believe technology should unlock potential, not create more problems. STN exists to help teams thrive in complex environments with custom engineering, real partnership, and a clear plan forward.
Offices: 4464 Willow Rd, 102, Pleasanton, California 94588, US
There are currently 2,304 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UCSF Department of Anesthesia and Perioperative Care, Allied Universal, Equinox, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Yes — 448 of the 2304 open customer service & support positions offer remote or hybrid work (131 remote, 317 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
