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Jobs at STN Incorporated (Now Hiring) — 15 open

STN Incorporated logoSTN Incorporated

RMA Coordinator

Pleasanton, California, United States · On-site

$75k–$95k/yr

Mid level

RMA CoordinatorLocation: Onsite – Pleasanton, CA or Data Center Site – Odessa, TX; Travel as Required Reporting to: DCO At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizati…

Skills: RMA Management, Vendor Coordination, Asset Management, Inventory Control, Logistics

STN Incorporated

Site Reliability Engineer

San Francisco, California, United States · Remote OK

Senior

Site Reliability Engineer Platform and software · shared across customers Reports to: Director, Site Reliability Location: Remote (US) Department: Cloud Platform Engineering / SRE/Reliability Position summary The Site Re…

Skills: Go, Python, Kubernetes, Prometheus, Grafana

STN Incorporated

Data Center Operations Manager

Odessa, Texas, United States · On-site

Senior

Data Center Operations Manager Infrastructure operations · shared across sites Reports to: VP, Infrastructure (or Director, Site Operations) Location: Odessa, TX or Pleasanton, CA; multi-site travel Department: Infrastru…

Skills: Data Center Operations, Facilities Management, Power Distribution, Cooling Architecture, Colocation Management

STN Incorporated

Customer Support Engineer (Tier 1 / Tier 2)

San Francisco, California, United States · Remote OK

Mid level

Customer Support Engineer (Tier 1 / Tier 2) Platform and software · shared across customers Reports to: Manager, Customer Support Location: Remote (US); rotating shifts Department: Customer Operations Position summary Th…

Skills: Linux, Networking, Technical Support, Zendesk, ServiceNow

STN Incorporated

Senior Platform Engineer

San Francisco, California, United States · Remote OK

Senior

Senior Platform Engineer Platform and software · shared across customers Reports to: Director, Platform Engineering (or Chief Architect) Location: Remote (US) or Pleasanton, CA (hybrid) Department: Cloud Platform Enginee…

Skills: Kubernetes, Go, Python, GPU Infrastructure, Infrastructure-as-Code

STN Incorporated

Security and Compliance Engineer

San Francisco, California, United States · Remote OK

Senior

Security and Compliance Engineer Platform and software · shared across customers Reports to: CISO (or VP, Security) Location: Remote (US) or Pleasanton, CA (hybrid) Department: Compliance & Security / Compliance Position…

Skills: SOC 2 Compliance, SOC 3 Compliance, Incident Response, Identity And Access Management, Vulnerability Management

STN Incorporated

NOC Engineer / NOC Lead

San Francisco, California, United States · Remote OK

Mid level

NOC Engineer / NOC Lead Infrastructure operations · shared across customers Reports to: Manager, NOC (or Director, Service Operations) Location: Remote (US) with assigned shift; rotating coverage Department: Infrastructu…

Skills: Infrastructure Monitoring, Incident Triage, Linux, Networking Fundamentals, Datadog

STN Incorporated

Data Center Technician/ Field Engineer

Odessa, Texas, United States · On-site

Senior

Data Center Technician/ Field Engineer Implementation and delivery · shared across sites Reports to: Director, Field Operations Location: (Odessa, TX); travel up to 50% Department: Infrastructure & DC Operations / Data C…

Skills: Rack-and-stack, Structured Cabling, GPU Infrastructure, InfiniBand, High-speed Ethernet

STN Incorporated

Senior Network Engineer

San Francisco, California, United States · Remote OK

Senior

Senior Network Engineer Infrastructure operations · shared across customers Reports to: Director, Network Engineering Location: Remote (US) or Pleasanton, CA (hybrid) Department: Infrastructure & DC Operations / Network …

Skills: InfiniBand, RoCE, BGP, OSPF, MPLS

STN Incorporated

Hardware Engineer

San Francisco, California, United States · Hybrid

Senior

Hardware Engineer Infrastructure operations · shared across sites Reports to: Director, Hardware Engineering Location: Pleasanton, CA (hybrid) or assigned site; travel up to 25% Department: Infrastructure & DC Operations…

Skills: Hardware Engineering, GPU Systems, x86 Server Architecture, Linux, Python

STN Incorporated logoSTN Incorporated

Sales Operations Administrator

Pleasanton, California, United States · On-site

$70k–$85k/yr

Entry level

Sales Operations AdministratorLocation: Onsite – Pleasanton, California Reporting to: Sales Ops At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly …

Skills: Partner Relationship Management, Program Compliance, Marketing Operations, Event Coordination, MDF Management

STN Incorporated logoSTN Incorporated

Smart Hands / Facilities Coordinator

Pleasanton, California, United States · On-site

$70k–$100k/yr

Mid level

Smart Hands / Facilities CoordinatorLocation: Onsite – Pleasanton, California Reporting to: Operations At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a r…

Skills: Technical Staging, Asset Management, Shipping Logistics, Hardware Troubleshooting, Inventory Tracking

STN Incorporated logoSTN Incorporated

Logistics Coordinator - SC

Orangeburg, South Carolina, United States · On-site

$52k–$72k/yr

Mid level

Logistics CoordinatorLocation: Onsite – Orangeburg, SC Reporting to: DCO At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology lan…

Skills: Inventory Management, Asset Lifecycle Management, Shipping and Receiving, Supply Chain Management, Microsoft Excel

STN Incorporated logoSTN Incorporated

Logistics Coordinator - MO

Marshfield, Missouri, United States · On-site

$50k–$70k/yr

Mid level

Logistics CoordinatorLocation: Onsite – Marshfield, MO Reporting to: DCO At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology lan…

Skills: Inventory Management, Asset Lifecycle Management, Shipping and Receiving, Supply Chain Management, Vendor Coordination

STN Incorporated logoSTN Incorporated

Logistics Coordinator - TX

Odessa, Texas, United States · On-site

$60k–$80k/yr

Mid level

Logistics CoordinatorLocation: Onsite – Odessa, TX Reporting to: DCO At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landsca…

Skills: Inventory Management, Asset Lifecycle Management, Shipping and Receiving, Supply Chain Management, Microsoft Excel

STN Incorporated logo

RMA Coordinator

STN Incorporated

Pleasanton, California, United States • On-site

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Mid level

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  • $75k–$95k/yr
  • Full-time
  • Medical Insurance, Dental Insurance, Vision Insurance, FSA Health and Dependent Care, 401(k) Plan, Unlimited Paid Time Off (PTO)
  • Posted 10d ago
  • Apply by Sep 16
  • ~40 hrs/week

Responsibilities

The RMA Coordinator manages the full Return Merchandise Authorization lifecycle for GPU hardware, acting as the primary liaison between vendors and data center teams. They are responsible for tracking defective hardware, coordinating replacements, and maintaining accurate inventory records to minimize operational impact.

Requirements

Requires 2-4+ years of experience in IT hardware logistics, asset management, or RMA coordination. Candidates must be proficient in using vendor portals and ticketing systems, with a preference for those familiar with GPU server hardware and NVIDIA systems.

Full job description

RMA Coordinator

Location: Onsite – Pleasanton, CA or Data Center Site – Odessa, TX; Travel as Required
Reporting to: DCO

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.

Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

Overview
The RMA Coordinator owns the complete Return Merchandise Authorization (RMA) lifecycle across STN’s GPU One fleet. This individual serves as the primary liaison between hardware vendors, onsite data center teams, and internal operations to ensure defective hardware is diagnosed, replaced, tracked, and returned efficiently with minimal operational impact.


Success in this role means RMA cases are managed proactively, replacement parts are delivered on time, inventory records remain accurate, and all vendor warranty and support obligations are fulfilled.

Key Responsibilities
Vendor Coordination & RMA Management
  • Serve as the primary point of contact for RMA processes across hardware vendors including HPE, Supermicro, Dell, Arista, Juniper Networks, and others.
  • Open, track, and drive RMA cases from initiation through resolution.
  • Coordinate advance replacements, cross-shipments, and depot repairs in accordance with vendor support agreements and SLAs.
  • Validate warranty status, entitlement, and support-contract coverage before initiating claims.
Onsite Coordination
  • Coordinate with onsite data center personnel to schedule part replacements, document failures, and confirm
installation of replacement components.
  • Provide RMA documentation, shipping instructions, and return authorization details.
  • Ensure failed components are properly packaged, labeled, and returned within vendor-required timelines.
RMA & Inventory Management
  • Maintain accurate RMA and spares inventory records.
  • Track serial numbers, part numbers, and asset tags for all components associated with RMA activity.
  • Reconcile inbound and outbound shipments and resolve discrepancies.
  • Conduct periodic inventory audits to ensure inventory accuracy.
Escalation & SLA Management
  • Escalate delayed or stalled cases with vendor support teams and drive timely resolution.
  • Monitor vendor performance against contractual SLAs.
  • Identify recurring hardware failures and coordinate root-cause discussions with vendors.
Reporting & Documentation
  • Maintain RMA logs, case dashboards, and inventory reporting.
  • Develop and maintain RMA standard operating procedures (SOPs).
  • Contribute RMA metrics and hardware replacement data to operational reporting.

Experience & Qualifications

Required
  • 2–4+ years in IT hardware logistics, RMA/warranty coordination, asset management, supply chain operations, or related fields.
  • Experience working with vendor RMA portals and support processes.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency with spreadsheets and ticketing or asset-management systems.
Preferred
  • Familiarity with GPU server hardware, NVIDIA systems, and data center equipment.
  • Experience in data center, colocation, or large-scale hardware environments.
  • Knowledge of shipping, freight, and logistics processes.
  • Experience with ITSM platforms such as ServiceNow or Jira.
Key Competencies
  • Ownership mindset and accountability for case closure.
  • Exceptional attention to detail.
  • Ability to manage multiple priorities and deadlines.
  • Strong cross-functional communication and vendor management skills.

Compensation

  • Full-Time, Exempt
  • $75,000-$95,000/year, DOE

Benefits

  • Health Coverage – Medical, Dental & Vision
  • FSA Health and Dependent Care available
  • 401(k) Plan
  • Unlimited Paid Time Off (PTO)
  • Observed Holidays Paid
  • Cell Phone Allowance
  • Collaborative, growth-driven culture
Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.

Related keywords

RMAGPU OneHPESupermicroDellAristaJuniper NetworksNVIDIAData CenterSLAServiceNowJiraITSMAsset TagsWarranty ManagementHardware Logistics

About STN Incorporated

LinkedInVisit site

Strategy, Innovation & Consulting. Human Element to the Best-in-class Technology.

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2016
Headquarters
Pleasanton, California
LinkedIn followers
4,997

At STN, we don’t just deliver technology, we build the foundation that modern organizations run on. From enterprise IT to AI infrastructure, we design, operate, and support systems that are reliable, secure, and built for performance. But what sets us apart isn’t just our stack it’s how we show up. We don’t believe in one-size-fits-all. We don’t drop in hardware and disappear. We work side by side with our customers to understand what they actually need and build solutions that fit, flex, and scale as they grow.Whether you're running business-critical systems, deploying AI models, or training large-scale workloads on NVIDIA GPUs, we’re here to make sure your infrastructure isn’t just running, it’s working for you. Our team brings deep technical expertise, hands-on support, and a people-first mindset to everything we do. Because we believe technology should unlock potential, not create more problems. STN exists to help teams thrive in complex environments with custom engineering, real partnership, and a clear plan forward.

Offices: 4464 Willow Rd, 102, Pleasanton, California 94588, US

Managed ServicesSOC2 CertifiedCyber SecurityRisk AssessmentsHIPAAComplianceManaged SIEMBackupRecoveryIncident Response
View all jobs at STN Incorporated

About STN Incorporated

LinkedInVisit site

Strategy, Innovation & Consulting. Human Element to the Best-in-class Technology.

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2016
Headquarters
Pleasanton, California
LinkedIn followers
4,997

At STN, we don’t just deliver technology, we build the foundation that modern organizations run on. From enterprise IT to AI infrastructure, we design, operate, and support systems that are reliable, secure, and built for performance. But what sets us apart isn’t just our stack it’s how we show up. We don’t believe in one-size-fits-all. We don’t drop in hardware and disappear. We work side by side with our customers to understand what they actually need and build solutions that fit, flex, and scale as they grow.Whether you're running business-critical systems, deploying AI models, or training large-scale workloads on NVIDIA GPUs, we’re here to make sure your infrastructure isn’t just running, it’s working for you. Our team brings deep technical expertise, hands-on support, and a people-first mindset to everything we do. Because we believe technology should unlock potential, not create more problems. STN exists to help teams thrive in complex environments with custom engineering, real partnership, and a clear plan forward.

Offices: 4464 Willow Rd, 102, Pleasanton, California 94588, US

Managed ServicesSOC2 CertifiedCyber SecurityRisk AssessmentsHIPAAComplianceManaged SIEMBackupRecoveryIncident Response
View all jobs at STN Incorporated

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