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Part-time
professional certificate
Posted 25d ago
~40 hrs/week
Responsibilities
Perform repair and troubleshooting activities for client desktops, laptops, and desk side applications. Interact directly with clients to resolve technical issues within established service level agreements.
Requirements
Requires a technical school certification or equivalent with 0-2 years of relevant experience. Must possess a valid driver's license, reliable transportation, and a basic repair tool kit.
Full job description
Company Description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Type: Dynamic Technician
Salary: $18.00/hr
With: additional incentive for each call closed
Related keywords
PC SupportHardware RepairTroubleshootingOEM CertificationsInfrastructure ServicesService Level AgreementAsset ControlTechnical SupportDesktop SupportLaptop Support
Delivering top-notch technical support to global technology providers, outsourcers, businesses, and consumers.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
1951
Headquarters
Tewksbury, MA
LinkedIn followers
10,291
Our worldwide team of over 3,000 technicians service more than 3 million desktops, laptops, printers, servers, networks, satellites and LCDs each year in more than 50 countries. That’s more than 9,000 service calls per day. Every day.
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most discerning clients. We provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Offices: 836 North St, Tewksbury, MA 01876, US
IT ServicesTechnology ServicesHardware ServicesInfrastructure ServicesProfessional Servicesand Breakfix ServicesInformation TechnologySoftwareComputer
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