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Full-time
high school, associate degree, bachelor degree
Medical, Dental, Vision, Life, Short Term Disability, Long Term Disability
Posted 25d ago
~40 hrs/week
Responsibilities
Provide technical support for the implementation, maintenance, and troubleshooting of IT systems, including client devices, servers, and wireless networking. Serve as a liaison between IT, operations, and vendors to resolve technical issues and maintain accurate asset records.
Requirements
Requires a high school diploma with 7+ years of experience, or an Associate/Bachelor's degree with 3-5+ years of IT support experience. Must have specific experience with Windows environments, server/printer support, and wireless networking configuration.
Full job description
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.
Labcorp is seeking a Senior IT Service Technician to join our team in Phoenix, AZ.
Work Location: 5005 S. 40th Street, Phoenix, AZ
Work Schedule: This is a full time, non-exempt (hourly) position. Standard business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. MST. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.
Travel: Up to 20% travel within Arizona, Southern Nevada, and New Mexico is required to support Patient Service Centers (PSCs).
Job Responsibilities
Provide technical support for the implementation, configuration, deployment, maintenance, and support of information technology systems.
Support client computing devices, servers, printers, and related hardware.
Install, configure, and support wireless networking equipment.
Create, analyze, report, convert, and transfer data utilizing specialized software applications.
Maintain hardware, software, and technology asset inventory records.
Evaluate new and existing information system products and technologies.
Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve technical issues and support business objectives.
Troubleshoot and resolve hardware, software, networking, and peripheral device issues.
Document support activities and maintain accurate technical records.
Perform additional duties as assigned.
Minimum Qualifications
High school diploma with 7 or more years of information technology support experience; or Associate degree in Information Technology, Computer Science or Information Systems with 5 or more years of information technology support experience; or Bachelor’s degree in Information Technology, Computer Science or Information Systems with 3 or more years of information technology support experience
5 or more years of experience providing desktop, workstation, or end-user technical support.
3 or more years of experience supporting Windows-based computing environments.
2 or more years of experience supporting servers, printers, and network-connected devices.
1 or more years of experience configuring or supporting wireless networking equipment.
1 or more years of experience performing hardware deployment, software installation, and device configuration activities.
Preferred Qualifications
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
CompTIA A+ certification.
2 or more years of experience supporting healthcare, laboratory, or clinical environments.
2 or more years of experience managing IT asset inventory or technology lifecycle activities.
Additional Job Standards
Technical Skills
Ability to diagnose and troubleshoot hardware, software, networking, and peripheral device issues.
Knowledge of client computing technologies, printing systems, and wireless networking concepts.
Ability to lift IT Hardware up to 50 lbs.
Communication & Customer Service
Strong customer service and end-user support skills.
Ability to communicate technical information effectively to both technical and non-technical audiences.
Ability to build and maintain effective working relationships with internal customers and vendors.
Problem Solving
Strong analytical, troubleshooting, and problem-solving skills for complex, cross-system issues.
Ability to prioritize multiple support requests and meet deadlines.
Ability to work independently with minimal oversight and as part of a team.
About the Role
The Senior IT Service Technician provides technical support for hardware, software, networking, and infrastructure technologies across Labcorp operations. This role serves as a key technical resource supporting end users, clinical locations, and Patient Service Centers by ensuring reliable technology services, maintaining system functionality, and resolving technical issues. The position collaborates with IT teams, operations personnel, vendors, and business stakeholders to deliver effective technology support and service excellence.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Related keywords
IT Service TechnicianWindowsCompTIA A+Wireless NetworkingHardware DeploymentIT Asset InventoryHealthcare ITClinical EnvironmentsTechnical SupportPeripheral DevicesNetwork InfrastructureClient Computing
Laboratory Corporation of America Holdings is a life sciences company that is integrated in guiding patient care, providing clinical laboratory and end-to-end drug development services. The Company operates as a healthcare diagnostics company. The Company operates through two segments: LabCorp Diagnostics (LCD) and Covance Drug Development (CDD). The LCD segment is an independent clinical laboratory business, which offers menu of frequently requested and specialty testing through an integrated network of primary and specialty laboratories across the United States. The CDD segment offers drug development services, and provides a range of drug research and development (R&D) and market access services to biopharmaceutical companies and medical device companies across the world. It serves a range of customers, including managed care organizations (MCOs), biopharmaceutical companies, governmental agencies, physicians and other healthcare providers.
Offices: 358 S MAIN ST, Burlington, North Carolina 27215-5837, us
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,665 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 461 of the 4665 open customer service & support positions offer remote or hybrid work (184 remote, 277 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
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