Customer Service & Support Jobs in Newcastle upon Tyne, United Kingdom (Now Hiring) — 243 open — Page 6

What is the opportunity?

Join our Onboarding & Maintenance team for a 12-month contract role based in our Newcastle office! You'll be the joining our client onboarding team, handling the core operational and administrative tasks that keep everything running smoothly. Working alongside experienced team members, you'll support both our internal teams and external partners while building valuable skills in a collaborative, supportive environment. If you're someone who enjoys getting stuck into detailed work and seeing the direct impact of your efforts, this role could be perfect for you.

Note: This is a full-time 12-month fixed-term contract role with a minimum of 4 days working from the Newcastle office – flexibility that works for you.

What will you do?

• Get it right, first time: Deliver accurate work to strict deadlines, supporting client account onboarding and data maintenance across multiple systems
• Keep things organised: Help your line manager maintain up-to-date departmental guides, procedures and processes
• Create useful insights: Produce management information and reports using tools like ActiveOps
• Flag issues early: Spot operational risks, errors or workload challenges and escalate them to management
• Spot opportunities: Suggest ways to simplify processes through our Little 'i' innovation programme
• Lend a hand on projects: Support wider team initiatives where needed
• Play by the rules: Follow all RBC policies and regulatory standards
• Be part of the bigger picture: Contribute to team goals and feel empowered to have your say

What do you need to succeed?

Must-have

• A positive, can-do attitude with the drive to motivate yourself
• Sharp attention to detail and solid time management
• Ability to work both independently and as part of a team
• Clear communication skills – written and verbal – across all interactions
• Openness to change and enthusiasm for learning
• Experience in an operational or administrative role

Nice-to-have

• Background in financial services or client onboarding
• Experience with multiple systems and data platforms
• Knowledge of process improvement methods

What is in it for you?

We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Programme including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training programme in financial services

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

32 GALLOWGATE:NEWCASTLE UPON TYNENewcastle Upon TyneUnited Kingdom35Full timeWEALTH MANAGEMENTContract (Fixed Term)Salaried2026-07-312026-08-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.