Newcastle upon Tyne, England, United Kingdom · On-site
Mid level$771M raised
Company Description Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse persp…
Skills: Community Management, People Management, Performance Management, Content Production, Strategic Planning
Newcastle upon Tyne, England, United Kingdom · On-site
Mid level$771M raised
Company Description Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse persp…
Skills: Community Management, Social Media Management, Content Creation, Digital Communication, Community Engagement
Newcastle upon Tyne, England, United Kingdom · Hybrid
Entry level$32M raised
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Newcastle upon Tyne, England, United Kingdom · On-site
$30k/yr
Entry level$12M raised
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Newcastle upon Tyne, England, United Kingdom · On-site
$13/hr
Entry level$189M raised
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Newcastle upon Tyne, England, United Kingdom · On-site
Entry level
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Newcastle upon Tyne, England, United Kingdom · On-site
Entry level$12B raised
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Customer Assistant - Fashion, Home & Beauty - Newcastle
Newcastle upon Tyne, England, United Kingdom · On-site
Entry level$1.1B raised
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Newcastle upon Tyne, England, United Kingdom · On-site
Entry level
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ServiceNow CRM Transformation Lead - Managing Consultant
London, England, United Kingdom · Hybrid
Senior+$5.7B raised
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Newcastle upon Tyne, England, United Kingdom · On-site
Entry level
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Newcastle upon Tyne, England, United Kingdom · On-site
Mid level
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Newcastle upon Tyne, England, United Kingdom · On-site
Mid level
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Newcastle upon Tyne, England, United Kingdom · On-site
Mid level
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Newcastle upon Tyne, England, United Kingdom · On-site
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Newcastle upon Tyne, England, United Kingdom · Hybrid
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Newcastle upon Tyne, England, United Kingdom · On-site
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Newcastle upon Tyne, England, United Kingdom · On-site
Mid level$11M raised
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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
Oversee the daily operations and performance of a team of Community Managers for a specific portfolio of games. Drive player engagement through content creation, process improvements, and collaboration with partner teams.
Requirements
Requires intermediate experience in community management and familiarity with social media channels and live streaming. Previous people management experience and a background in the video games industry are highly preferred.
Full job description
Company Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!
Job Description
SUMMARY:
The Community Team is responsible for player engagement activities across community channels, including content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on an assigned portfolio of games. This role supports the Community team by managing the growth, development, and performance of the respective portfolio’s Community Managers. Additionally, the Associate Manager contributes to transversal and game-specific projects and initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements, acting as an enabler for operational excellence.
Lead a team of Community Managers, which includes day-to-day supervision, review of work activity and results, and performance management.
Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.
Develop and maintain best practices and initiatives to support the player community, including but not limited to: content production practices, standards of quality, and team Key Performance Indicators.
Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager to establish team standards and trainings.
Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.
SUPERVISORY RESPONSIBILITIES:
Manages Community Managers in the Community Department. Is responsible for the overall direction, coordination, and evaluation of these units. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
BUSINESS RELATED CONTACTS:
Brand/Marketing
Community Development
Ubisoft Corporate
Customer Support
Digital Marketing
Editorial
Human Resources
IT
Production
Program Management
Public Relations
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERIENCE:
Intermediate experience in communitymanagement or similar role.
People management experience with a track record of leading diverse, distributed teams a plus.
Familiar with social media channels, live streams, and YouTube.
PREFERRED BUT NOT REQUIRED:
Experience in the video games industry a significant plus
Contract: Permanent
Work flexibility: Office-based
Related keywords
Community ManagementGaming IndustrySocial MediaYouTubeLive StreamsKPIsPlayer EngagementPeople ManagementContent CreationOperational ExcellencePortfolio ManagementUbisoft
Ubisoft is a global leader in gaming with teams across the world crafting original and memorable gaming experiences featuring brands such as Assassin’s Creed®, Brawlhalla®, For Honor®, Far Cry®, Tom Clancy’s Ghost Recon®, Just Dance®, Rabbids®, Tom Clancy’s Rainbow Six®, The Crew® and Tom Clancy’s The Division®.
We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
Offices: 2, Avenue Pasteur, Saint-Mandé, Île-de-France 94160, FR · Norra Stationsgatan 93, Stockholm, 113 64, SE · Ulica Balkanska 44, Belgrade, 11000, RS · 625 3rd St, San Francisco, CA 94107, US · 1 Fusionopolis Walk, Singapore, Singapore 138628, SG
Video GamesVideo Game DevelopmentVideo Game ProductionVideo Game MarketingVideo Game DesignLevel DesignProgrammingOnline ProgrammingTransmediaArt
How many Customer Service & Support jobs are open in Newcastle upon Tyne, United Kingdom right now?
There are currently 243 open customer service & support positions in Newcastle upon Tyne, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Newcastle upon Tyne, United Kingdom?
Companies currently hiring include Lookers Motor Group Limited, Marks and Spencer, Nationwide Building Society, One Utility Bill, Hilton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Newcastle upon Tyne, United Kingdom?
Yes — 52 of the 243 open customer service & support positions offer remote or hybrid work (2 remote, 50 hybrid).
How do I apply for Customer Service & Support jobs in Newcastle upon Tyne, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.