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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$20/hr–$25/hr
Full-time
high school, bachelor degree
Posted 35d ago
~40 hrs/week
Responsibilities
The PM Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, and handling guest inquiries with a high level of hospitality. They must also maintain accurate financial records, ensure hotel security, and coordinate effectively with other departments.
Requirements
Candidates should have previous reception or customer service experience, preferably in a luxury hotel setting, and possess excellent English communication skills. A high school diploma is required, while a degree in hospitality is considered a plus.
Full job description
Summary of Position:
The PM Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards.
DUTIES AND RESPONSIBILITIES:
Warmly greet all guests and patrons upon entering and departing the hotel.
Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently.
Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information.
Maintain strict confidentiality of all hotel guest information and records
Offer all guests assistance with luggage to their rooms politely and efficiently.
Carry out a daily in-house guest reservation and correspondence audit.
Maintain efficiency and friendliness during the entire checkout.
Work to resolve any guest complaints or queries following Firmdale standards.
Apply all hotel credit procedures discreetly and tactfully.
Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel.
Complete all filing according to hotel standards.
Accurately record all reservations taken at the Front Desk accurately.
Follow all handover procedures at the end of every shift.
Make certain all charges are posted and the correct amount is billed to guests and function accounts.
Count assigned bank at the start and end of every shift and rectify any problems.
Adhere to requirements and maintain the security of cash, property and valuables located within the reception area.
Ensure all accounts balance with credit card machines and allowances are accounted with the correct backup.
Transfer accounts to sales recording accurate information and including by the correct documentation.
Always understand and adhere to the hotel security policy.
Have a thorough knowledge of the hotel and the company.
Maintain a clean and organized workplace.
Promote other Firmdale hotels and restaurants.
Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience.
Carry out any other reasonable duty to assist in the smooth running of the Property.
PHYSICAL REQUIREMENTS:
Be able to stand for a complete 8-hour shift, 5 days a week.
Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos.
Able to use a computer keyboard and mouse and telephone system.
Ability to communicate both written and verbal and use systems to document activities.
Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays.
EXPERIENCE/EDUCATION
A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus.
Previous reception or customer service experience, preferably within a 4- or 5-star hotel.
Excellent level of spoken and written English
Friendly & professional telephone etiquette
Ability to remain calm under pressure.
Work experience that requires a high level of attention to detail
Related keywords
Front DeskHospitalityCustomer ServiceHotel OperationsCash HandlingReservation AuditGuest RelationsReceptionSecurity PolicyCommunicationAttention To DetailLuxury HotelCheck-inCheck-outData EntryTelephone Etiquette
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,799 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
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