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Jobs at Crosby Hotel (Now Hiring) — 14 open

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Room Attendant at the Warren Street Hotel

New York, New York, United States · On-site

$23/hr

Entry level

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets ou…

Skills: Housekeeping, Customer Service, Attention To Detail, Communication, Cleaning Chemical Safety

Crosby Hotel logoCrosby Hotel

Events Coordinator at the Crosby Street Hotel

New York, New York, United States · On-site

$70k–$75k/yr

Mid level

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Crosby Street Hotel, where elegance meets outst…

Skills: Customer Service, Event Planning, Interpersonal Communication, Organization, Multi-tasking

Crosby Hotel logoCrosby Hotel

Restaurant Reservations Coordinator at The Whitby

New York, New York, United States · On-site

$25/hr–$27/hr

Mid level

Role Summary At Firmdale Hotels, exceptional hospitality is at the heart of everything we do. We are looking for a confident and commercially minded Food & Beverage Administrative Coordinator to support revenue generatio…

Skills: Hospitality Reservations, Events Coordination, Sales Support, Revenue Generation, Table Management

Crosby Hotel logoCrosby Hotel

Linen Porter at The Whitby Hotel

New York, New York, United States · On-site

$23/hr

Mid level

Position Summary The Linen Porter is responsible for ensuring all allocated areas are stocked, organized, and cleaned to Firmdale's exceptional standards. This role assists Room Attendants and the wider Housekeeping team…

Skills: Stock Management, Linen Management, Industrial Cleaning, Vacuuming, Carpet Shampooing

Crosby Hotel logoCrosby Hotel

Overnight Cleaner at Whitby Hotel

New York, New York, United States · On-site

$23/hr

Entry level

Position Summary The Overnight Cleaner is responsible for ensuring all public and employee areas are cleaned and presented to Firmdale's exceptional standards overnight. This role assists with specific tasks within the H…

Skills: Cleaning, Attention To Detail, Team Collaboration, Time Management, Communication

Crosby Hotel logoCrosby Hotel

Bell Person at the Crosby Street Hotel

New York, New York, United States · On-site

$19/hr–$21/hr

Entry level

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Crosby Street Hotel, where elegance meets o…

Skills: Customer Service, Luggage Handling, Guest Relations, NYC Local Knowledge, Physical Stamina

Crosby Hotel logoCrosby Hotel

Warren Street Bar Host at the Warren Street Hotel

New York, New York, United States · On-site

$20/hr

Entry level

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel, where elegance meets o…

Skills: Customer Service, Guest Relations, Reservation Management, Communication, Telephone Etiquette

Crosby Hotel logoCrosby Hotel

Part Time Server at the Crosby Street Hotel

New York, New York, United States · On-site

$12/hr

Entry level

ABOUT CROSBY STREET HOTEL Nestled in the heart of SoHo, Crosby Street Hotel is a distinctive boutique property and one of New York City’s most celebrated luxury hotels. Part of the acclaimed Firmdale Hotels collect…

Skills: Guest Service, Upselling, POS Systems, Micros, Menu Knowledge

Crosby Hotel logoCrosby Hotel

Overnight In Room Dining Server

New York, New York, United States · On-site

$19/hr–$22/hr

Mid level

We are looking for eager individuals to join our Food & Beverage team! The ideal candidates will be trained professionals that can provide top-level service, to match the level of cuisine and the quality of product we se…

Skills: Upscale Serving, Food And Beverage Knowledge, Wine And Champagne Knowledge, Upselling Techniques, Micros POS System

Crosby Hotel logoCrosby Hotel

Guest Services Agent at the Warren Street Hotel

New York, New York, United States · On-site

$20/hr–$22/hr

Entry level

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel, where elegance meets o…

Skills: Guest Relations, Luxury Hospitality, Front Desk Operations, Concierge Services, Communication Skills

Crosby Hotel logoCrosby Hotel

PM Front Desk Agent

New York, New York, United States · On-site

$20/hr–$25/hr

Entry level

Summary of Position: The PM Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash an…

Skills: Guest Relations, Front Desk Operations, Cash Handling, Customer Service, Reservation Management

Crosby Hotel logoCrosby Hotel

Front Desk Agent at The Whitby Hotel

New York, New York, United States · On-site

$20/hr–$25/hr

Entry level

Summary of Position: The Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and c…

Skills: Guest Relations, Front Office Operations, Cash Handling, Conflict Resolution, Reservation Management

Crosby Hotel logoCrosby Hotel

Food & Beverage Floor Supervisor at the Warren Street Hotel

New York, New York, United States · On-site

$66k–$70k/yr

Mid level

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Warren Street Hotel, where elegance meets outst…

Skills: Leadership, Communication, Organizational skills, Microsoft Office, POS systems

Crosby Hotel logoCrosby Hotel

Sous Chef at the Crosby Street Hotel

New York, New York, United States · On-site

$75k–$85k/yr

Mid level

Crosby Street Hotel – SoHo, New York Firmdale Hotels is an award-winning collection of individually designed hotels, founded by Kit Kemp and Tim Kemp. Each property reflects a distinct sense of place, combining bol…

Skills: Kitchen Operations, Culinary Leadership, Menu Development, Inventory Management, Food Safety

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Room Attendant at the Warren Street Hotel

Crosby Hotel

New York, New York, United States • On-site

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  • $23/hr
  • Full-time
  • Competitive salary, Paid time off, Sick and safe leave, Paid vacation days, Personal days, Medical insurance
  • Posted 22h ago
  • ~40 hrs/week

Responsibilities

Responsible for servicing and turndown of guestrooms according to luxury standards and maintaining the cleanliness of public areas. The role involves managing linen, reporting maintenance issues, and responding to guest requests promptly.

Requirements

Candidates must be highly attentive to detail and possess a strong understanding of housekeeping etiquette and customer service. Ability to work efficiently as part of a team and follow strict security and safety protocols is required.

Full job description

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

 

Title: Room Attendant

Location: The Warren Street Hotel

Position Type: Non-exempt

Reports To: Head Housekeeper

 

Job Description:

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details throughout the hotel

Duties & Responsibilities:

  • Highly attentive to small details
  • Work as part of a team
  • Good communication with supervisor
  • Knowledgeable of the housekeeping etiquettes as per Firmdale SOP’s
  • Good understanding of Firmdale’s customer service
  • Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements
  • Ensure security of any assigned guest room keys
  • Inform your supervisor and log immediately of any lost property items found
  • Report immediately any damages or maintenance issues to Floor Manager
  • Understand the DND procedure
  • Work at an efficient pace to ensure guests rooms are completed on time
  • Liaise with the linen porters regarding what linen and equipment is needed in the pantry
  • React to any guest requests
  • Ensure that rooms not serviced are reported to the Floor Manager
  • Ensure your pantry is clean
  • Knowledgeable of all the different types of beds and linen, to be used accordingly
  • Make bed as per Firmdale SOP’S
  • Bring reject or abused linen to the attention of the Floor Manager
  • Replace guest supplies and towelling as per Firmdale’s SOP’s
  • Report any guest requests to the Floor Manager
  • Check just before the end of your shift if any rooms require service
  • Knowledgeable of hotel fire and emergency procedures
  • Maintain a clean, safe hazard free work environment at all times
  • Keep corridors, stairways and all public and working areas clean and tidy at all times
  • Understand the emergency procedures for the entire Hotel
  • Follow the security procedure to protect both guest and hotel property. To be responsible for any keys given out
  • Maintain high standard of personal hygiene and appearance at all times
  • To be polite and deferential to guests at all times
  • To have thorough knowledge of the hotel and the company
  • To carry out any other reasonable duty to assist in the smooth running of the company

 

What We Offer:

  • Competitive salary 
  • Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
  • Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
  • Complimentary meals on shift
  • Free uniform dry cleaning service 
  • Commuter transit benefits available Day 1 
  • Ongoing training and professional development, including annual education reimbursement program up to $3,000
  • Social events throughout the year, including holiday parties, team member appreciation events, and more 
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
  • Departmental and company-wide incentive programs 
  • And much more!!

 

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

 

Crosby Street Hotel 

  • Three Michelin Keys, 2024, 2025
  • Condé Nast Traveler 'Triple Crown', 2026
  • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
  • Top-Rated Tablet Hotels of All Time, 2025
  • The Best Boutique Hotels in New York City, Travel + Leisure, 2024
  • Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

  • Two Michelin Keys, 2025
  • The Hot List, Conde Nast Traveller, 2024
  • The IT List, Travel + Leisure, 2024
  • World's Greatest Places, TIME Magazine 2024
  • The Best Boutique Hotels in New York City, Travel + Leisure, 2024
  • Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

  • Three Michelin Keys, 2024, 2025
  • Top-Rated Tablet Hotels of All Time, 2025
  • Condé Nast Traveler 'Triple Crown', 2026
  • Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
  • Best Afternoon Teas in New York City, Vogue, 2024, 2025
  • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

 

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at the Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

 

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

Related keywords

HospitalityLuxury HotelsBoutique HotelsHousekeeping SOPsTurndown ServiceGuest ExperienceRoom AttendantCleaning ChemicalsMicrofiber ClothsLinen ManagementFire and Emergency ProceduresHazard Free EnvironmentLuxury Service Standards

About Crosby Hotel

LinkedInVisit site
Industry
Hospitality
Company size
6 employees
Headquarters
Isle Of Man
LinkedIn followers
14

Offices: 28 Victoria St, Isle Of Man, IM1 2LE, GB

View all jobs at Crosby Hotel

About Crosby Hotel

LinkedInVisit site
Industry
Hospitality
Company size
6 employees
Headquarters
Isle Of Man
LinkedIn followers
14

Offices: 28 Victoria St, Isle Of Man, IM1 2LE, GB

View all jobs at Crosby Hotel

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