New York, New York, United States · Remote Solely
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Perform initial telephonic outreach to individuals with serious mental illness to build trust and connect them with local care teams. Facilitate engagement in supportive services and provide thorough documentation of all encounters.
Requires lived experience with SMI/SUD and bilingual proficiency in Spanish and English. Must hold or be eligible to obtain State Peer Recovery certification within six months of hire.
We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. Because of that, we have many Peer Recovery Specialists that play a critical role in both outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Internally, we refer to this important role as a firsthand Guide (fG). While our fGs in many markets ably support these individuals with the initial outreach and long term engagement within our care model, we are introducing a new role: an Outreach Specialist (oS).
Our Outreach Specialists carry much of the same expertise as a Peer Recovery Specialist, however they will focus uniquely on making outreach to our newest individuals – and ensuring they get connected to their local fG. This is a role that will be performed entirely telephonically or remotely. The oS will partner closely with the firsthand care team to drive long term engagement into our care model – working closely with our local Managers of Community Operations (MCOs) and local fGs. They will act as the point of contact to make the initial outreach, ultimately ensuring they understand the firsthand care model, and are connected to their local team to engage longitudinally.
Location Preference: Candidates preferably currently reside in one of our active service states: Florida, Michigan, Ohio, Virginia, or Washington.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Individuals with Serious Mental Illnesses deserve better.
We believe firsthand experience with serious mental illness should be valued more. Our founding team of serial entrepreneurs and healthcare executives have intentionally spent careers serving underserved people with Serious Mental Illnesses, in partnership with community-based organizations. We are actively adding like-minded business-builders to fill out our team.
Offices: New York, NY, US
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