Jobs at LeFrak (Now Hiring) — 4 open

• Deliver best-in-class customer service through quick and effective response to resident’s inquiries and repair requests, resolving resident complaints promptly, escalating more serious resident concerns promptly. 
• Manage and respond to work orders using HappyCo, ensuring timely and efficient resolutions to maintenance requests.
• Oversee the unit turn process, coordinating the timely turnover and preparation of apartments for new residents.
• Process purchase orders and manage budgeting, ensuring that building expenses are monitored and controlled.
• Supervise and mentor building staff, including doormen, handymen, and porters, to ensure high performance, accountability, and adherence to standards.
• Lead performance management, conduct evaluations, addressing issues, and fostering the professional growth and development of building staff.
• Oversee vendor management, ensuring that contractors and service providers meet expectations and deliver quality services.
• Ensure all building systems (boilers, HVAC, mechanical, plumbing, and electrical) are properly maintained and compliant with safety and operational standards.
• Identify repair and maintenance needs, recommend third-party contractor involvement when necessary, and oversee contractor work to completion.
• Maintain the cleanliness and presentation of the building, ensuring it meets luxury standards.
• Manage service contracts and oversee all third-party vendors providing services to the building.
• Maintain inventory of cleaning supplies, tools, and materials, ensuring adequate stock levels.
• Perform other related duties as assigned. 
  

Requirements:

• Preferred: Bachelor’s degree in Engineering or a related field.
• Required: 5-8 years of experience managing large, high-rise residential buildings or complexes.
• Experience managing and leading a team, including supervision, mentoring, and performance management.
• Strong technical skills in building operations, including boilers, HVAC systems, plumbing, electrical systems, mechanical systems, and carpentry.
• Familiarity with fire suppression and fire alarm systems is essential.
• Experience with HappyCo, Yardi or similar work order and property management platforms is a plus. 

Skills:

• Excellent verbal and written communication skills.
• Proficiency in computer systems, property management software, and budget management.
• Strong customer service skills with a focus on resolving resident concerns and maintaining tenant satisfaction.
• Ability to thrive in a fast-paced, dynamic work environment while managing multiple priorities.
• Bilingual (Spanish) is a plus.
  

Physical Requirements:

• Must successfully pass a background check, drug screening, and physical examination.
• This role involves significant physical activity, including:
  • Frequent standing and walking throughout the building.
  • Operating a high-speed buffer or burnisher to polish common area corridor floors for up to 25% of the time.
• Regularly required to perform the following physical tasks:
  • Bending, stooping, squatting, and kneeling.
  • Climbing stairs frequently to access all building levels.
  • Pushing or pulling equipment, appliances, and doors.
  • Reaching overhead to handle packages and deliveries.
  • Grasping, gripping, and turning door handles.
  • Finger dexterity for sorting mail and typing.
  • Hand coordination for various tasks.
  • Lifting and carrying supplies when needed.