Hamburg, Germany · Hybrid
Introduction: We are looking for a highly motivated, proactive IT Support Working Student to join our team. Please note: Due to the hands-on hardware and A/V support required for this role, this position is 100% on-site …
Skills: IT Support, macOS Troubleshooting, Windows Troubleshooting, Mobile Device Management, SaaS Management
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Provide first-responder technical support for employees and manage the full lifecycle of hardware provisioning using MDM tools. Administer SaaS applications, maintain security compliance, and ensure the functionality of A/V meeting room technology.
Candidates must be currently pursuing a degree or certification in Computer Science, IT, Engineering, or a related field. Strong communication skills in English and proficiency in troubleshooting macOS and Windows environments are required.
As an IT Operations Working Student, your duties will be broad and hands-on:
First-Responder Support: Be the primary technical support resource for all employees, swiftly diagnosing and resolving IT issues from Wi-Fi and access management to software configuration and printer maintenance and support.
Zero-Touch Device Provisioning: Handle the entire lifecycle for employee hardware (primarily macOS and some Windows laptops). This includes configuration, deployment, tracking, and recovery, often using Mobile Device Management (MDM) tools.
SaaS/Cloud Management: Manage user accounts, permissions, and security settings across our critical Software-as-a-Service (SaaS) applications (e.g., Google Workspace, Microsoft 365, Slack, Jira).
Security & Compliance: Assist in executing basic security procedures, such as managing Multi-Factor Authentication (MFA), monitoring security alerts, and ensuring all devices meet baseline security compliance standards.
Documentation & Automation: Create clear, concise internal documentation (Confluence articles, FAQs) and look for opportunities to automate repetitive tasks to improve efficiency.
A/V & Meeting Room Tech: Ensure our meeting rooms and hybrid setups are functional, including troubleshooting audio-visual equipment and video conferencing platforms (Zoom, Google Meet, Microsoft Teams).
Currently pursuing a degree or certification in Computer Science, IT, Engineering, or a related field.
Excellent communication skills in English and a strong focus on providing a great user experience.
Strong comfort level working with a variety of users at all levels of technical expertise and troubleshooting skills with primarily macOS and some Windows environments.
An approachable, proactive, entrepreneurial mindset—you are ready to take ownership, learn new systems quickly, and adapt to changing priorities.
Exceptional organizational skills and the ability to manage multiple small projects simultaneously.
Compensation: 15 EUR per hour
Hours: Ideally 20 hours
#LI-Hybrid
The Consumer Intelligence Platform
quantilope is a technology company obsessed with helping customers grow their brand. Our end-to-end, AI-driven Consumer Intelligence Platform transforms the research process, equipping marketers and insights professionals with 15 fully automated advanced methodologies and real-time tracking. By turning complex data into clear, actionable recommendations, we empower over 1000 global brands - including Pepsi, Kenvue, and Nestlé - to make confident decisions at the speed of the market. Recognized as Greenbook's #1 Market Research Technology for two consecutive years, quantilope is the definitive solution for high-impact strategy, innovation, and performance monitoring.
Offices: 25 Broadway, Floor 10, New York, NY 10004, US · Charlottenstraße 26, Hamburg, Germany / USA 20257, DE · 9 Appold Street, Floor 9, Liverpool Street, England EC2A 2AP, GB
The Consumer Intelligence Platform
quantilope is a technology company obsessed with helping customers grow their brand. Our end-to-end, AI-driven Consumer Intelligence Platform transforms the research process, equipping marketers and insights professionals with 15 fully automated advanced methodologies and real-time tracking. By turning complex data into clear, actionable recommendations, we empower over 1000 global brands - including Pepsi, Kenvue, and Nestlé - to make confident decisions at the speed of the market. Recognized as Greenbook's #1 Market Research Technology for two consecutive years, quantilope is the definitive solution for high-impact strategy, innovation, and performance monitoring.
Offices: 25 Broadway, Floor 10, New York, NY 10004, US · Charlottenstraße 26, Hamburg, Germany / USA 20257, DE · 9 Appold Street, Floor 9, Liverpool Street, England EC2A 2AP, GB
