Document Production Supervisor (Secretariat Services)
New York, New York, United States · On-site
$83k–$87k/yr
Mid level$1.5B raised
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Skills: Document Production, Secretariat Services, Team Leadership, Stakeholder Management, MS Office
Document Production Supervisor (Secretariat Services)
New York, New York, United States · On-site
$40/hr–$42/hr
Mid level$1.5B raised
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Skills: Document Production, Secretariat Support, Team Leadership, Stakeholder Management, MS Office
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Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Responsibilities include but are not limited to: Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coachin…
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Skills: Leadership, Sales Growth, Profitability Management, Customer Experience, Team Coaching
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New York, New York, United States · On-site
$64k–$66k/yr
Mid level
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AXA XL recently established a new global Mergers & Acquisitions Insurance division focusing on the underwriting of transactional risk insurance solutions for private equity firms and corporates operating around the globe…
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IT Systems & Operations Coordinator (NYC - Hybrid)
New York, New York, United States · Hybrid
$64k–$79k/yr
Mid level
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J.P. Morgan Wealth Management - Private Client Advisor - Manhattan, NY (Midtown)
New York, New York, United States · On-site
Mid level$1.6B raised
At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity …
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$83k–$87k/yr
Full-time
bachelor degree
Medical Coverage, Dental Coverage, Vision Coverage, Paid Time Off, Disability Insurance, 401(k) With Company Match
Posted 34d ago
~40 hrs/week
Responsibilities
Oversee day-to-day document production and secretariat support services while leading a small onsite team to ensure high-quality delivery. Act as the primary client contact and working manager to drive operational excellence and support executive governance activities.
Requirements
Requires a bachelor's degree or equivalent experience with at least 2 years of supervisory experience and 3 years in document production or executive support. Must possess advanced MS Office skills and the ability to manage complex documents in a fast-paced, deadline-driven environment.
Full job description
Company Description
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
Job Description
Position Summary
The Document Production Supervisor is responsible for overseeing day-to-day document production and secretariat support services, ensuring high-quality, timely delivery aligned to client expectations. This role leads and develops a small onsite team while serving as the primary point of contact for the client, driving operational excellence, consistency, and continuous improvement.
The supervisor operates as a hands-on, working manager, providing direct production support as needed while managing workflows, quality standards, and team performance.
The role also supports executive and governance-related activities, including preparation and coordination of materials, and plays a key role in enhancing processes, communication, and overall service delivery through effective stakeholder engagement and use of technology.
Job Duties
Supervise day-to-day work assignments across document production and secretariat support services, ensuring timely and accurate completion of requests
Ensure quality service delivery through adherence to standard operating procedures, service expectations, and performance metrics; drive consistency and standardization
Act as primary onsite contact for the client, building strong relationships and supporting evolving service needs
Manage client inquiries and escalations, providing timely resolution and implementing solutions to prevent recurrence
Oversee team development, including onboarding, training, mentoring, and ongoing performance support
Enable team performance through clear priorities, regular communication, and structured feedback
Manage workflow and staffing volumes, allocating resources effectively to meet demand and optimize productivity
Oversee preparation and coordination of executive and governance materials, including agenda support, document production, formatting, version control, and timely distribution
Support governance workflows, including tracking approvals, maintaining records, and ensuring accuracy and confidentiality of sensitive materials
Drive process improvements, identifying opportunities to enhance efficiency, ways of working, and communication
Drive adoption of standardized templates, procedures, and best practices across the team
Partner with client and internal teams to improve workflow tools, technology usage, and service delivery
Oversee QA/QC processes, ensuring high-quality, consistent outputs across all deliverables
Serve as escalation point for team issues and defined workstreams
Complete required administrative and operational reporting in line with established standards
Maintain understanding of client business needs and identify opportunities to enhance service delivery
Foster cross-training and teamwork to support service flexibility and performance
Operate as a working supervisor, providing hands-on support to manage workload and maintain service levels
Support client-defined initiatives and continuous improvement efforts
Qualifications
Bachelor’s degree or equivalent experience required
2+ years’ supervisory experience, preferably within legal, banking, financial services, or large corporate environments
3+ years’ experience in document production, word processing, or executive/secretariat support services preferred
Advanced MS Office skills with ability to produce, format, and manage complex documents and presentations
Strong grammar, editing, and proofreading skills
Demonstrated ability to manager teams, drive performance, and foster a culture of quality and continuous improvement
Strong client service and stakeholder management skills, with ability to engage effectively in executive-facing environments
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Excellent written and verbal communication skills
Detail-oriented with ability to handle sensitive and confidential information
Self-motivated with sound judgment and decision-making capability
Experience with workflow tools and document technologies preferred
Ability to operate as a hands-on, working supervisor supporting production as needed
Additional Information
RRD's current salary range for this role is $83,200 to $87,360 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
Shift: Monday to Friday - 8:00am to 5:00pm
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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100.
Our proprietary technology, advanced data analytics and established expertise fuel organizational decision-making, from strategy through execution.
With operations in 30 countries, global organizations and regulated industries trust RR Donnelley to reduce complexity and drive audience connections across the entire customer journey.
Offices: 227 W Monroe St, Suite 500, Chicago, Illinois 60606, US
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,423 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1651 of the 11423 open customer service & support positions offer remote or hybrid work (470 remote, 1181 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
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