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Customer Service Rep(03511) - 153 East 116th Street
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Full-time
Posted 30d ago
~40 hrs/week
Responsibilities
Manage day-to-day client relationships and execute tactical growth plans to ensure client satisfaction and revenue growth. Coordinate with internal cross-functional teams to deliver innovative creative work and manage project budgets and resourcing.
Requirements
Requires 5+ years of experience in client services at a creative agency, with a strong understanding of social media marketing. Candidates must possess excellent communication skills and the ability to thrive in an entrepreneurial, ambiguous environment.
Full job description
At Movers+Shakers, our mission is to spread joy. As Account Manager, your mission is to share this joy with our clients--in every meeting, and in every campaign.
Under the leadership of your Senior Account Director, you’ll be responsible for supporting the overall client satisfaction of assigned accounts, their revenue growth, profitability, and project management. You’ll use your understanding of excellence in client services and internal team collaboration to deliver disruptive creativity. And you’ll be an integral team member to execute tactical growth plans to grow the business.
ROLE SPECIFICS
As an Account Manager, you’ll manage the day-to-day relationship, success and growth of our clients. Internally, you’ll contribute to our cross-functional team to deliver innovative work. You’ll juggle competing priorities, from budgets to resourcing, as you contribute to assuring agency revenue and profitability. Externally, you’ll manage our clients needs to the success they dreamed of.
RESPONSIBILITIES
Responsible for managing and delivering joy to assigned accounts with minimum accountability for revenue of $1M-3M per year
Deeply understand and intuit the client’s needs and develop strategies to meet their business objectives; support and grow projects and processes from beginning to end
Work closely with all client team members; participate in defining account plans, needs, KPI’s and translate these requests with clear briefs/direction to the internal teams
Support intake and new business growth as needed
Build and refine client presentations, strategies and concepts
Ensure project alignment with internal key team members to kick off projects
Creative Agency connecting brands to culture and spreading joy.
250+ billion views across our campaigns.
Industry
Advertising Services
Company size
51-200 employees
Founded
2016
Headquarters
Santa Monica, CA
LinkedIn followers
24,643
Movers+Shakers is a social-first creative agency on a mission to spread joy. We drive cultural relevance with Gen Z and Millennials. We work with some of the world’s biggest brands (like P&G and Hilton) and some of the most viral (like e.l.f. and SharkNinja). Our expertise spans social strategy, campaigns, influencer, always on, and community management.
Our clients recognize us as thought partners in their transformation to social-first, community-centric marketing. The industry continues to award our innovation, including Ad Age “Small Agency of the Year” (3x), Fast Company “Most Innovative Company,” and Digiday “Most Dedicated to Employee Growth” and “Most Valued Employees."
Our employees recognize us as a uniquely thoughtful, supportive, and human workplace. We’re passionate about doing disruptive, breakthrough work, that transforms our clients’ success.
Curious about joining a talented, diverse, and disruptive team? Check out our openings at https://moversshakers.co/careers-current-openings
Offices: Santa Monica, CA, US · New York, NY, US
social mediasocial media marketingtiktoktiktok marketingcreativecreative directionstrategysocial strategyintegrated campaignsdigital campaigns
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,419 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1601 of the 11419 open customer service & support positions offer remote or hybrid work (461 remote, 1140 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.