Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.ai/) and build conversational bots and messaging-platform integrations with…
Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.ai/) and build conversational bots and messaging-platform integrations with…
We're searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. You'll help manage a high volume of patients, com…
Skills: Clinical Data Collection, Patient Care, Contact Lens Training, Medical Record Keeping, Patient Flow Management
The Commercial Operations Support Officer will play a crucial role in supporting the Commercial Service Officers (CSOs). Assisting in the delivery of exceptional client experiences. They will collaborate with colleagues …
The Commercial Operations Support Officer will play a crucial role in supporting the Commercial Service Officers (CSOs). Assisting in the delivery of exceptional client experiences. They will collaborate with colleagues …
Be Part of What's Next Help shape the success of some of the world's most recognized advertisers by bringing innovative, cross-platform campaigns to life. As a Senior Account Manager, you'll play a critical role in deliv…
Skills: Media Planning, Advertising Strategy, Account Management, Client Relationship Management, Digital Advertising
Part-time team members who meet the requirements are eligible for: State Applicable Time Off Pet Insurance 401(k) Retirement Program with Employer Match Employee Assistance Program TAO Savings Marketplace Employee Discou…
Skills: Guest Service, POS System, Food And Beverage Knowledge, Cash Handling, Menu Presentation
US Private Bank – Employee & Client Experience – Program Manager – Associate
New York, New York, United States · On-site
Mid level$1.6B raised
Job Summary The Program Manager will aggregate and analyze feedback from multiple listening posts—including Tell Us, client complaints, and survey programs—to identify trends, root causes, and emerging pain points. This …
Skills: Analytical Skills, Problem Solving, Stakeholder Management, Executive Presentation, Data Synthesis
Overview WE ARE STONE ISLAND: Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and inno…
About Nirvana At Nirvana, we are revolutionizing the way benefit verification is handled. Recognizing its convoluted and opaque nature, we are dedicated to bringing transparency to the costs and coverage of healthcare. B…
Skills: Customer Success Management, Account Management, Onboarding, Implementation, Data Analysis
JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employ…
POSITION SUMMARY: Under the direction of the Health Insurance Access Program Director and Associate Director, plan, direct and coordinate outreach activities designed to raise program awareness and maintain community rel…
Skills: Community Outreach, Consumer Education, Data Input, Case Documentation, HIPAA Compliance
Key Holder - Part-time - Frederic Malle Greenwich Ave - New York, NY
New York, New York, United States · On-site
$20/hr–$24/hr
Mid level$5.2B raised
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
Responsibilities Related is seeking a polished, hospitality-driven Assistant General Manager to support operations at 1214 Fifth Avenue, one of Related's premier luxury residential properties overlooking Central Park. Th…
Company Description De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinc…
1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design love…
OPTICAL STYLIST SEE Eyewear is addicted to uncovering hidden gems—and not just within our product assortment. We believe that finding the perfect frames starts with finding the perfect people. At SEE, we’re c…
Skills: Personal Styling, Sales, Clienteling, Optical Fitting, Customer Service
Our Company Brand: FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading mo…
The Museum of Modern Art is currently accepting applications for an Assistant Director of Visitor Experience. This role oversees all administrative, managerial, and performance-based aspects of the Visitor Engagement (VE…
We are a growing IT company; a great place to start and grow your career! CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – …
Skills: Attention To Detail, Data Collection, Documentation, Organization, Time Management
Design, build, and refine conversational bots for platforms like WhatsApp, Telegram, and Discord. Integrate these bots with LLMs and backend services to automate tasks such as customer service and appointment booking.
Requirements
Requires at least 3 years of backend or bot development experience and proficiency in Python or Node.js. Candidates must have a portfolio of built bots and upper-intermediate English proficiency.
Full job description
Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.
What We Do
The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.
About the Role
This is a freelance role for a Tendem project. As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.
Key Responsibilities
Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.
Design and implement conversational flows, dialogue state, and fallback handling.
Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.
Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).
Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.
Implement logging, monitoring, and recovery so bots stay healthy in production.
Requirements and benefits
Educational qualifications
At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).
Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.
Academic and/or Professional Experience
Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.
Technical Skills (Essential)
At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required
Strong command of Python or Node.js for backend bot logic.
Solid experience with REST APIs, webhooks, OAuth, and async request handling.
Experience with relational or NoSQL databases for storing conversation state and user data.
Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.
Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).
Experience with hosting and deployment (Docker, serverless, VPS, or PaaS)
Additional requirements
Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.
Self-directed work ethic with the ability to design and ship complete bots independently.
Portfolio or examples of bots you've built (required).
English proficiency: Upper-intermediate (B2) or above (required).
Project time expectations
For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.
Compensation
On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution.
Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.
Why this freelance opportunity might be a great fit for you?
Work fully remote on your own schedule with just a laptop and stable internet connection.
Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.
Participate in performance-based bonus programs that reward high-quality work and consistent delivery.
Related keywords
WhatsApp Business APITelegram Bot APIDiscord APISlack APIPythonNode.jsLLMOpenAIAnthropicREST APIWebhooksOAuthDockerServerlessVPSPaaS
Be the “I” in AI with Mindrift. Work from anywhere on groundbreaking AI projects
Industry
Technology, Information and Internet
Company size
501-1,000 employees
LinkedIn followers
825,343
Mindrift (mindrift.ai) is the expert-sourcing platform built by Toloka, a Nebius Group (Nasdaq: NBIS) company and a global leader in data services for AI since 2014. Mindrift’s CEO and co-founder, Olga Megorskaya, launched the platform to connect domain experts — from software engineers and physicians to linguists and lawyers — with AI training projects for the world's leading technology companies.
Through Mindrift, over 10,000 professionals across 50+ domains and 15+ languages contribute to supervised fine-tuning, reinforcement learning from human feedback (RLHF), model evaluation, and red-teaming for frontier AI models developed by leading global technology companies.
Operated by Toloka from Amsterdam, Netherlands, Mindrift offers flexible, fully remote, project-based opportunities — empowering experts to shape the future of generative AI, one task at a time.
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,419 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1602 of the 11419 open customer service & support positions offer remote or hybrid work (462 remote, 1140 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.