New York, New York, United States · Hybrid
$120k–$140k/yr
About Nirvana At Nirvana, we are revolutionizing the way benefit verification is handled. Recognizing its convoluted and opaque nature, we are dedicated to bringing transparency to the costs and coverage of healthcare. B…
Skills: Customer Success Management, Account Management, Onboarding, Implementation, Data Analysis
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Manage a diverse portfolio of SMB and mid-market accounts from onboarding through renewal. Partner with sales on pilots and use data insights to drive product adoption and account health.
Requires 4+ years of client-facing experience in SaaS or healthtech, specifically within early-stage startups. Must be based in NYC and proficient in Excel, Google Sheets, and CRM platforms like HubSpot or Salesforce.
At Nirvana, we are revolutionizing the way benefit verification is handled. Recognizing its convoluted and opaque nature, we are dedicated to bringing transparency to the costs and coverage of healthcare. By leveraging machine learning and AI, we have developed tools that enable care providers across various specialties to seamlessly check coverage, from patient intake through continuous monitoring, saving significant time and resources.
Our mission extends beyond facilitating access to care, we aim to alleviate financial anxiety for those seeking medical assistance and for providers. Backed by Northzone, Inspired Capital, Eniac Ventures, Surface Ventures, and other leading investors, Nirvana is on a rapid growth trajectory. We serve some of the largest clients in healthcare, including Lifestance Health, Modern Health, and Headspace, and have expanded beyond behavioral health into physical therapy, intensive outpatient, primary care, and beyond.
Nirvana is looking for a motivated and thoughtful Customer Success Manager to join our growing CS team. You'll own a mixed book of business spanning SMB and mid-market accounts, managing relationships end to end from day one.
This role is ideal for someone with 4+ years of customer facing experience who is ready to take ownership of a diverse portfolio and thrives in an early stage startup environment.
Location: NYC (in office 3 days per week). Candidates must be based in the New York City area. We are not able to consider remote applicants for this role.
Gain exposure to Nirvana's customer journey, product, and playbooks, with full account ownership within the first 3 months
Own a portfolio of accounts spanning SMB and mid-market, managing relationships from onboarding through renewal
Partner closely with the sales team on pilots and expansion opportunities, helping prospects experience Nirvana's value firsthand and converting them to long-term customers
Guide customers through onboarding and implementation, ensuring smooth and successful go-lives
Monitor engagement and usage, surfacing insights to drive adoption and retention
Serve as a trusted advisor to your accounts, delivering product updates, best practices, and performance reporting
Use data and insights to monitor account health, inform decisions, and tell compelling stories, including hands-on work in Excel or Google Sheets and Metabase to build reporting and analyze account data
Advocate internally for customer needs and contribute to process improvements across the CS team
4+ years of experience in Customer Success, Account Management, or a related client-facing role (SaaS or healthtech experience is a plus)
Early-stage startup experience required, comfortable working independently in ambiguity
Strong organizational instincts and the ability to manage multiple accounts and competing priorities
Collaborative and comfortable working cross-functionally, especially alongside sales during pilot processes
Excellent communication and interpersonal skills, energized by helping customers succeed
Data-savvy with intermediate Excel or Google Sheets, Metabase experience preferred
Comfortable in customer engagement platforms like HubSpot or Salesforce
Based in NYC and excited to join our hybrid office 3 days a week
Familiarity with healthcare or healthtech products
Exposure to onboarding or implementation processes
Base salary range: $120,000-140,000 base, depending on experience. This role also includes a variable compensation component on top of base.
Medical, dental, vision, and 401(k)
Hybrid, dog-friendly NYC office (3 days per week)
Unlimited PTO
$1,000 annual mental health and wellness benefit
Remote home office support
Equity compensation
Fully stocked office kitchen
Open-door, highly collaborative culture
Nirvana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Insurance coverage solutions optimized for your specialty and scale
Nirvana is a healthcare technology company that leverages AI to automate insurance eligibility checks and cost share estimates, so nothing gets in the way of reliable care for patients and providers.
Offices: 821 Broadway, Fl 8, New York, NY 10003, US
Insurance coverage solutions optimized for your specialty and scale
Nirvana is a healthcare technology company that leverages AI to automate insurance eligibility checks and cost share estimates, so nothing gets in the way of reliable care for patients and providers.
Offices: 821 Broadway, Fl 8, New York, NY 10003, US
