Customer Service & Support Jobs in New York, NY (Now Hiring) — 11,419 open — Page 387
Residence Inn New York World Trade Center
Director of Rooms
New York, New York, United States · On-site
Senior
Compensation TypeYearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels span…
Salary Range $19.61 - $24.51* Job Description: WHO WE ARE: A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading …
Skills: Merchandise Handling, Order Fulfillment, Inventory Control, Stockroom Organization, Google Suite
ABOUT PROBOOK Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to the right job c…
ABOUT PROBOOK Probook is the AI Operating System for the home services industry and is backed by two of the top VC's in the world (Sequoia & a16z) Our impact is real. Dispatching the right technician to the right job can…
ABOUT PROBOOK Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to the right job c…
Branch Manager - Chinatown, Bilingual Mandarin/Cantonese Speaking Preferred - Sr Vice President
New York, New York, United States · On-site
$139k–$209k/yr
Senior+$3.5B raised
The Branch Manager SAFE Act is a senior-level management position responsible for providing full leadership and direction to a team of employees and growing sales and client base in coordination with the Consumer Sales t…
Skills: People Management, Business Banking, Retail Banking, Cash Management, Treasury Management
Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site …
Job Description As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and custome…
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets a…
Skills: Executive Support, Apple iOS Ecosystem, Microsoft 365, Intune MDM, Technical Troubleshooting
Part-Time Universal Banker (20 Hours), Bilingual: English/Mandarin Preferred, Queens East Area
New York, New York, United States · On-site
$24/hr–$31/hr
Mid level$3.5B raised
The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role …
Job Title: Operations Lead, Order Management Location: New York, NY Company: allwhere About allwhere allwhere is a D.E. Shaw-backed tech startup reimagining how companies manage IT assets for distributed teams. Whether r…
Skills: Team Leadership, Order Management, Supply Chain Management, Procurement, Vendor Management
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend…
Work From Home | Hotel Reservations | Customer Service
New York, New York, United States · Remote Solely
$45k–$65k/yr
Entry level
Job Title: Work From Home – Hotel Reservations – Customer Service Job Type: Flexible Schedule | Remote Work About Us: We are a dedicated travel planning company that specializes in creating personalized travel experience…
Skills: Customer Service, Hotel Reservations, Communication Skills, Attention To Detail, Time Management
Job Responsibilities Under the direction of the Credit Manager, the Credit Executive is responsible for administrative duties in related to credit applications activities according to the departmental guidelines. The Cre…
Skills: Data Entry, Customer Service, Microsoft Office, Mathematical Computations, Communication Skills
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for pe…
Skills: Venipuncture, Capillary Techniques, Specimen Collection, Data Entry, Customer Service
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
- Please scroll down for the Spanish description | Por favor desplácese hacia abajo para ver la descripción en español Parking Valet Attendant - Hotel Pay Rate: $17.50 - $18.50 per hour plus cash tip$! Job Type: Full-tim…
Skills: Valet Parking, Customer Service, Manual Transmission Driving, Vehicle Inspection, Communication
- Please scroll down for the Spanish description | Por favor desplácese hacia abajo para ver la descripción en español Parking Valet Attendant - Overnight Pay Rate: $18.00 - $19.00 per hour plus cash tip$! Job Type: Full…
Skills: Valet Parking, Customer Service, Manual Transmission Driving, Vehicle Inspection, Communication Skills
- Please scroll down for the Spanish description | Por favor desplácese hacia abajo para ver la descripción en español Supervisor - Hotel Valet Pay Rate: $20.00 - $22.00 per hour plus cash tip$! Job Type: Full-time & Par…
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Full-time
associate degree, bachelor degree
Posted 30d ago
Apply by Jul 10
~40 hrs/week
Responsibilities
The Director of Rooms oversees Guest Services, Housekeeping, Food & Beverage, Engineering, and Security to ensure high-quality service and operational efficiency. They are responsible for maximizing room revenue, managing departmental budgets, and developing staff performance.
Requirements
Requires at least 6 years of progressive hotel experience, or a combination of a college degree and related experience. Candidates must be proficient in Windows and office software with the ability to handle physical demands up to 50 pounds.
Full job description
Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
This 242-room hotel, located on the corner of Maiden Lane and Broadway, is housed in a historic building that dates back to 1903 and was originally a part of Manhattan's first jewelry district. The hotel's design by Stonehill & Taylor recalls its rich history by working with time and money as reoccurring themes. For guests looking to explore Lower Manhattan, the hotel is within walking distance of downtown's most popular sites including One World Trade, One World Observatory, 911 Memorial and Museum, Wall Street and Battery Park.
Residence Inn New York World Trade Center
170 BroadwayNew York, NY 10007
Overview
The Director of Rooms is responsible for ensuring the operation of Guest Services, Housekeeping, Food & Beverage, Engineering, and Security in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
Responsibilities
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
Develop employee morale and ensure training of Rooms Division personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
Monitor oversold dates to ensure the maximization of rooms revenue.
Tour rooms operating departments daily, greeting employees and soliciting feedback.
Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Complete the monthly reforecast.
Monitor and support the corporate Guest Recognition Program.
Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc.
Conduct weekly Rooms Division meeting, including a monthly financial review.
Perform Rooms Managers’ performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Prepare department heads for succession through development of their need areas.
Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income.
Participate in required M.O.D. program as scheduled.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use.
Assist in preparation of revenue and occupancy forecasting.
Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
Monitor all V.I.P.'s, special guests and requests.
Ensure overall guest satisfaction.
Qualifications
At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.
Previous management experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,419 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1599 of the 11419 open customer service & support positions offer remote or hybrid work (459 remote, 1140 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.