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Jobs at Resorts World Las Vegas (Now Hiring) — 31 open

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Floor Manager Hotel Ops

New York, New York, United States · On-site

Senior

Job Responsibilities The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of…

Skills: Staff Supervision, Guest Service, Scheduling, Inventory Management, Cash Handling

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Credit Executive

New York, New York, United States · On-site

$44k–$72k/yr

Entry level

Job Responsibilities Under the direction of the Credit Manager, the Credit Executive is responsible for administrative duties in related to credit applications activities according to the departmental guidelines. The Cre…

Skills: Data Entry, Customer Service, Microsoft Office, Mathematical Computations, Communication Skills

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Promoter, Zouk

Las Vegas, Nevada, United States · On-site

Entry level

Primary Job Duties: Includes but is not limited to: Deliver a daily/nightly guest list of a preferred clientele on specified days. Follow and execute weekly schedule day/night.Interact, entertain and provide guests with …

Skills: Guest List Management, Customer Service, Social Media Marketing, Networking, Event Promotion

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Bus Runner, Alle Lounge

Las Vegas, Nevada, United States · On-site

Entry level

Summary Statement: The Model Bus Runner is the backbone in a quick and fast paced lounge/bar environment and contributes to the success of the restaurant. The Model Bus Runner will assist and support both front of house …

Skills: Customer Service, Table Maintenance, Food and Beverage Delivery, Communication, Sanitization

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Hostperson, Alle Lounge

Las Vegas, Nevada, United States · On-site

Entry level

Summary Statement: The Hostperson is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This role will also work closely and communicate frequently with front of hou…

Skills: Customer Service, Restaurant Operations, Table Management Software, Communication, Reservation Management

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Specialist, Social Group Sales

Las Vegas, Nevada, United States · On-site

Mid level

Summary Statement: The Social Groups Sales Manager serves as the primary point of contact for leisure groups traveling to Resorts World Las Vegas with contracted room blocks, while acting as a dedicated hospitality sales…

Skills: Hospitality Sales, Relationship Management, Revenue Generation, Event Coordination, Luxury Service

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Manager Division Training Tournament Casino

Las Vegas, Nevada, United States · On-site

Senior

Summary Statement: The Training and Tournament Manager is responsible for team member training and the organization of casino events and tournaments. This role is crucial for communicating all operational policies, proce…

Skills: Casino Operations, Training Development, Tournament Management, Nevada Gaming Regulations, Staff Mentoring

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Houseperson

New York, New York, United States · On-site

$30/hr–$34/hr

Entry level

Job Responsibilities The Houseperson is responsible for maintaining guestrooms, back of the house working areas and hotel premises in an attractive, clean and orderly manner. Essential Duties Upholds and complies with 5-…

Skills: Cleaning, Floor Maintenance, Inventory Management, Guest Relations, Equipment Operation

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Representative, Wholesale

Las Vegas, Nevada, United States · On-site

Mid level

Primary Job Duties: Includes but is not limited to: Oversees guest resolutions to ensure all matters are completed in a timely manner by coordinating with outside departments.Oversee and process wholesale, extranet, and …

Skills: Wholesale Management, Customer Service, Reservation Systems, Inventory Management, Market Analysis

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Manager, Sanitation and Safety - Food Safety

Las Vegas, Nevada, United States · On-site

Senior

Primary Job Duties: – Includes, but is not limited to: Lead department teams in monitoring and improving the Food Safety and Sanitation practices throughout F&B outlets.Conduct formal documented frequent audits to evalua…

Skills: Food Safety, Sanitation Management, HACCP, Auditing, Stewarding Operations

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Supervisor, Retail

Las Vegas, Nevada, United States · On-site

Mid level

Summary Statement: The Retail Supervisor is to oversee daily operations and support the management team in achieving department goals and maximizing revenue and profit. The Retail Supervisor assists with coaching and dev…

Skills: Labor Management, Inventory Control, Visual Merchandising, Guest Service Standards, Budgeting

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Hostperson, Junior's

Las Vegas, Nevada, United States · On-site

Mid level

Summary Statement: The Host person is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This role will also work closely and communicate frequently with front of ho…

Skills: Customer Service, Restaurant Operations, Open Table, Communication, Reservation Management

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Manager, Luxury Services

Las Vegas, Nevada, United States · On-site

Senior

Primary Job Duties: Includes but is not limited to: Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests.Oversees the FB operations of …

Skills: Operational Management, VIP Guest Relations, Food and Beverage Management, Staff Scheduling, Inventory Control

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Hotel Operations Floor Manager

New York, New York, United States · On-site

$72k–$85k/yr

Mid level

Job Responsibilities The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of…

Skills: Staff Supervision, Guest Relations, Scheduling, Inventory Management, Cash Handling

Resorts World Las Vegas logoResorts World Las Vegas

Manager Resort Services

Las Vegas, Nevada, United States · On-site

Mid level

Primary Job Duties: Includes, but is not limited to: Lead the Resort Services team in achieving their operational and financial goals.Oversee the various call queues such as external/internal Reservations, Resort Marketi…

Skills: Leadership, Hotel Operations, Call Center Management, Customer Service, Staff Training

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Concierge, Hilton/Conrad

Las Vegas, Nevada, United States · On-site

Mid level

Summary Statement: Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions,…

Skills: Customer Service, Guest Relations, Itinerary Planning, Communication Skills, Reservation Systems

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Cashier Cage I, Graveyard/Relief Supervisor

Las Vegas, Nevada, United States · On-site

Mid level

Summary Statement: The Cashier, Cage and Player Services is responsible for accurately and securely handling a wide range of financial transactions, including cash exchanges, chip redemptions, credit services, and cashle…

Skills: Cash Handling, Customer Service, Mathematical Calculations, Fraud Prevention, Credit Checks

Resorts World Las Vegas logoResorts World Las Vegas

AML Compliance Coordinator

New York, New York, United States · On-site

$70k–$75k/yr

Entry level

Job Responsibilities The AML Compliance Coordinator is responsible for supporting the compliance department and specialists by performing administrative duties. Essential Duties / Core Competencies Must be able to perfor…

Skills: AML Compliance, Regulatory Reporting, CTR Reporting, SAR Reporting, MTL Reporting

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Tech I, Facilities- Painter

Las Vegas, Nevada, United States · On-site

Mid level

Summary Statement: Facility Maintenance Painter will perform under general supervision, servicing, adjusting, and repair of all types, including maintaining, preparation, installs, and repairs of all interior and exterio…

Skills: Painting, Drywall Finishing, Wallcovering Installation, Staining, Millwork Prep

Resorts World Las Vegas logoResorts World Las Vegas

Bartender, Infinity Pool

Las Vegas, Nevada, United States · On-site

Entry level

Summary Statement: The Athena bartender is responsible for preparing, serving alcoholic and non-alcoholic beverages. They are also responsible for overall guest satisfaction while building relationships and providing a m…

Skills: Mixology, POS Systems, Customer Service, Inventory Management, Alcohol Safety

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Showing 1–20 of 31

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Floor Manager Hotel Ops

Resorts World Las Vegas

New York, New York, United States • On-site

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Senior

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  • Full-time
  • high school, bachelor degree
  • Posted 1d ago
  • Apply by Jul 31
  • ~40 hrs/week

Responsibilities

Oversee the Front Office and Housekeeping departments by managing training, scheduling, and task delegation. Ensure high levels of guest satisfaction through effective communication and adherence to company core values.

Requirements

Requires a high school diploma and a bachelor's degree with 2 years of supervisory experience, or 4-6 years of relevant hotel management experience. Must be able to obtain a New York State Gaming Commission license and work a flexible schedule.

Full job description

Job Responsibilities

The Hotel Operations Floor Manager is responsible for assisting in overseeing the Front Office and Housekeeping departments. Their responsibilities include the training, scheduling, and delegation of tasks for these respective divisions while ensuring prompt and friendly guest service and satisfaction.

Essential Duties

  • Support the hotel operation by responding to the needs of the Front Office and Housekeeping departments.
  • Provide open communication to guests from pre-arrival to post-stay survey.
  • Ensure that Front Office and Housekeeping employees’ behaviors align with RWNYC & Hyatt’s core values.
  • Collaborate with all other stakeholders, including fellow other operational leaders to ensure the success of the hotel.
  • Supervise employees within Front Office and Housekeeping divisions.
  • Create a detailed checklist for each position to make sure all duties/functions are being accomplished during an associate’s shift.
  • Maintain guest room inventory
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain information on prices, rates, specials, packages, programs, etc.
  • Analyze, investigate, and resolve guest complaints
  • Ensures proper staffing levels for customer service goals
  • Maintain a regularly scheduled cleaning program for guest rooms and hallways, public spaces and back of the house as well as periodic special projects such as floor care, deep cleaning, mattress flipping.
  • Maintain required par levels for all housekeeping supplies and amenities per the hotels established purchasing guidelines.
  • Conduct ongoing inspection of guest rooms and public spaces to ensure cleanliness standards are being met.
  • Perform any other job-related duties as assigned.

 Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of sitting and/or standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. 

Work Environment:

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Qualifications

  • Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
  • Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
  • Bachelor’s Degree AND two (2) years’ experience in a Supervisory position.
    • OR Four (4) years’ experience in a management position
    • OR Two (2) years’ experience in a Supervisory position within Resorts World
  • Six (6) years related work experience in Hotel Front Office or Housekeeping.
  • Ability to work in a fast-paced environment.
  • Service-oriented demeanor with professional presentation skills.
  • Must be high energy, motivational, articulate, and effective in providing exceptional customer service.
  • Must be proficient in Microsoft Word and Excel.
  • Must have excellent organizational, interpersonal, and administrative skills.
  • Must have flexible work availability, including mornings, evenings, weekends, and holidays.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

Related keywords

Hotel OperationsFront OfficeHousekeepingGuest RelationsStaffingNew York State Gaming CommissionHospitality ManagementRoom InventoryCustomer ServiceOperational LeadershipDeep CleaningPar LevelsResorts WorldHyatt Core Values

About Resorts World Las Vegas

LinkedInVisit site
Industry
Gambling Facilities and Casinos
Company size
5,001-10,000 employees
Headquarters
Las Vegas, Nevada
LinkedIn followers
62,491

Resorts World Las Vegas was developed by Genting Berhad, a publicly traded Malaysian corporation registered with the Nevada Gaming Commission. The company has affiliated operations in the Americas, Malaysia, Singapore, the United Kingdom and the Bahamas. In partnership with Hilton, Resorts World Las Vegas integrates three of Hilton’s premium brands into its resort campus, including Las Vegas Hilton, the resort’s full-service brand; Conrad Las Vegas, Hilton’s lifestyle luxury brand; and LXR, Hilton’s network of independent luxury properties, which operates as Crockfords Las Vegas, Genting’s internationally renowned ultra-luxury brand. Resorts World Las Vegas features 3,506 guest rooms and suites, an innovative, next-generation gaming floor, world-class food and beverage options, a 5,000-capacity theatre, distinct nightlife venues, a curated retail collection of designer and boutique shops and more. The integrated resort weaves time-honored traditions of the international Resorts World brand into the fabric of Las Vegas, introducing a bold, fresh take on hospitality to the city with stunning design, progressive technology and world-class guest service. Resorts World Las Vegas is Sharecare Health Security VERIFIED™ with Forbes Travel Guide, a verification that ensures the resort has appropriate health safety procedures in place. For more information, visit rwlasvegas.com or find us on Facebook, LinkedIn, Twitter and Instagram.

Offices: 3000 Las Vegas Blvd S, Las Vegas, Nevada, US

HospitalityHotelLocation Based ServicesVacation RentalTravel
View all jobs at Resorts World Las Vegas

About Resorts World Las Vegas

LinkedInVisit site
Industry
Gambling Facilities and Casinos
Company size
5,001-10,000 employees
Headquarters
Las Vegas, Nevada
LinkedIn followers
62,491

Resorts World Las Vegas was developed by Genting Berhad, a publicly traded Malaysian corporation registered with the Nevada Gaming Commission. The company has affiliated operations in the Americas, Malaysia, Singapore, the United Kingdom and the Bahamas. In partnership with Hilton, Resorts World Las Vegas integrates three of Hilton’s premium brands into its resort campus, including Las Vegas Hilton, the resort’s full-service brand; Conrad Las Vegas, Hilton’s lifestyle luxury brand; and LXR, Hilton’s network of independent luxury properties, which operates as Crockfords Las Vegas, Genting’s internationally renowned ultra-luxury brand. Resorts World Las Vegas features 3,506 guest rooms and suites, an innovative, next-generation gaming floor, world-class food and beverage options, a 5,000-capacity theatre, distinct nightlife venues, a curated retail collection of designer and boutique shops and more. The integrated resort weaves time-honored traditions of the international Resorts World brand into the fabric of Las Vegas, introducing a bold, fresh take on hospitality to the city with stunning design, progressive technology and world-class guest service. Resorts World Las Vegas is Sharecare Health Security VERIFIED™ with Forbes Travel Guide, a verification that ensures the resort has appropriate health safety procedures in place. For more information, visit rwlasvegas.com or find us on Facebook, LinkedIn, Twitter and Instagram.

Offices: 3000 Las Vegas Blvd S, Las Vegas, Nevada, US

HospitalityHotelLocation Based ServicesVacation RentalTravel
View all jobs at Resorts World Las Vegas

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