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Full-time
associate degree, bachelor degree
Posted 21d ago
~40 hrs/week
Responsibilities
The Workshop Administrator manages administrative and logistic tasks for client services and stock maintenance, including repair registration, billing, and shipping. They also act as a brand ambassador, ensuring compliance with security procedures and maintaining professional standards.
Requirements
Candidates should possess an associate or bachelor's degree and experience in customer service or a related field with strong data processing skills. Proficiency in SAP or similar CS programs and the ability to work in a fast-paced environment are required.
Full job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAIN PURPOSE: The Cartier New York Workshop provides Jewelry services, Watch services, and Jewelry productions for North America. Cartier North America is seeking a Workshop Administrator who will be responsible for executing all administrative and logistic tasks for client services and stock maintenance, with the ability to cross-train and assist with tasks in other departments, as needed for the business.
Key responsibility 1:
Operations Administrative – processing all non-technical tasks for both client and stock repairs, ie. repair registration, audit, diagnosis, cost estimate creation,
materials posting, parts delay management, billing, payment processing, transfers, and final invoice. L
Logistics – receiving and shipping of all inbound and outbound parcels, including domestic and international shipments, ie. proper movement of product in/out of department, coordination of courier pick ups/drop offs, and maintaining supplies.
Key responsibility 2:
Knowledge and compliance
Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
Understand and comply with Cartier security and operational procedures.
Key responsibility 3:
Brand Ambassador
Uphold Cartier image by maintaining professional demeanour at all times in person, via email, and telephone.
JOB PROFILE
Education:
Associate or bachelor’s degree
Required experience:
Customer service or related field of experience with strong data processing skills
Technical skills / abilities:
SAP or other CS related programs
Ability to work and prioritize tasks in a fast paced and high-volume environment
Personal skills
Proactive personality, positive and solutions orientated attitude
Ability to work both independently and within a team environment
Excellent communication skills both written and verbal.
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
High jewelrySilverJewelryBespoke jewelry creationsand WatchesJewelry
How many Customer Service & Support jobs are open in New York, NY right now?
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