Sr Director, Client Success - Strategic Accounts (North America)
Jacksonville, Florida, United States · On-site
$209k–$355k/yr
Senior+
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Sr Director, Client Success - Strategic Accounts (North America)
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$209k–$355k/yr
Full-time
bachelor degree, postgraduate degree, professional certificate
Career Development Tools, Community Charity Support, Lifestyle and Wellbeing Benefits
Posted 17d ago
~40 hrs/week
Responsibilities
Lead Customer Success Management teams to drive satisfaction, retention, and growth for strategic enterprise clients across North America. Build executive-level relationships and collaborate with product teams to align FIS solutions with client objectives.
Requirements
Requires strong leadership experience managing enterprise-scale client-facing teams within the fintech or financial services sector. A bachelor's degree and proven success in improving commercial outcomes and managing high-value accounts are essential.
Full job description
Job Description
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the team:
You will lead Customer Success Management teams supporting a portfolio of strategic, enterprise-level clients across North America. This role focuses on driving client satisfaction, retention, and growth through strong executive relationships and outcome-based delivery. You will oversee a high-performing team managing complex, high-value accounts, ensuring alignment between client objectives and FIS solutions. Success is measured by client outcomes, expansion opportunities, and operational excellence at scale.
What you will be doing:
Lead and develop Customer Success Management teams serving enterprise strategic accounts
Own client satisfaction, retention, and growth across a portfolio of high-value relationships
Build and maintain executive-level relationships with key client stakeholders
Drive consistent, high-quality service delivery and client engagement models
Champion a customer-centric, outcome-driven culture within the team
Identify expansion opportunities and partner with sales to drive revenue growth
Oversee governance, performance metrics, and client health indicators across accounts
Act as an escalation point for complex client issues, ensuring timely resolution
Collaborate with product and technology teams to influence roadmap based on client needs
Implement scalable processes, tools, and operating models to improve efficiency and experience
Required Qualifications:
Strong leadership experience managing Customer Success or client-facing teams at enterprise scale
Proven ability to build and sustain executive-level client relationships
Demonstrated success improving client satisfaction, retention, and commercial outcomes
Experience managing complex, high-value accounts in financial services or fintech
Strong commercial acumen with the ability to identify and drive growth opportunities
Expertise in performance management, metrics, and operational governance
Ability to lead in a matrixed, global organisation and influence senior stakeholders
Bachelor’s degree or equivalent professional experience
Preferred Qualifications:
Experience working with strategic or global accounts in banking, payments, or capital markets
Familiarity with Customer Success platforms, CRM systems, and analytics tools
Strong background in change management and organisational transformation
Experience scaling Customer Success functions and operating models
Advanced degree or professional certifications in business or related disciplines
What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A variety of career development tools, resources and opportunities
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing
A work environment built on collaboration, flexibility and respect
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $208,730.00 - $354,840.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,154 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1590 of the 11154 open customer service & support positions offer remote or hybrid work (460 remote, 1130 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.