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Five Guys 1857 6th Ave.
Restaurant Crew Member
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Entry level
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$19/hr–$22/hr
Full-time
high school
Posted 17d ago
Apply by Oct 19
~40 hrs/week
Responsibilities
Serve as the primary point of contact for patients, managing registration, insurance verification, and front-desk administrative duties. Provide clinical support including intake, vitals collection, and medical scribing to assist providers.
Requirements
Requires a high school diploma and at least one year of customer service experience, preferably in a healthcare setting. Strong communication skills and the ability to work in a fast-paced environment are essential.
Full job description
PRIMARY PURPOSE Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties.
ESSENTIAL JOB DUTIES Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary
RANK
ESSENTIAL FUNCTION DESCRIPTION
Clinical Responsibilities
Approximately 80%
Greet patients upon entering the center.
Register patients for visits carefully and efficiently.
Verify patient insurance and collect patient payments accurately.
Answer and route phone calls, taking and delivering messages as needed.
Respond to and resolve patient questions and issues, as needed.
Document patient information in the EMR accurately and completely.
Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
Administrative Responsibilities
Approximately 15%
Organize office supplies at the front desk according to company best practice, restocking as needed.
Ensure the cleanliness and appearance of the waiting area for patients.
Complete daily procedure checklists.
Maintain 100% compliance with company trainings and policies.
Welcome new team members and provide support, as needed.
Engage in local marketing and marketing events, as needed.
Respond to and execute on email communications timely.
Additional Responsibilities/ Cross-Training
Approximately 5%
Assist with intake duties when back-office staff are not available, including but not limited to:
Collecting vitals, physical stats, and medical history.
Performing point-of-care testing.
Retrieving lab and ancillary test results for review by provider.
Documenting any clinical services performed in the EMR.
Ensuring patients are roomed, examined, and discharged timely.
Assist with scribe duties, including but not limited to:
Assist providers with real-time documentation of patient encounters in the EMR.
Prepare and update patient charts before and after visits.
Document clinical notes including history, exams, and treatment plans as directed.
Enter orders (labs, meds, referrals) per provider instruction and policy.
Maintain patient confidentiality and comply with HIPAA and documentation standards.
Additional responsibilities as assigned.
LICENSES & CERTIFICATES N/A – No licenses or certifications required.
EDUCATION, COMPETENCIES & EXPERIENCE
High school diploma or equivalent (minimum required).
Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare.
Strong customer service skills with a friendly and positive/enthusiastic presentation.
Strong attention to detail while maintaining a high level of organization.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.
Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time
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Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs
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Traverse across different areas of the office/clinic and/or to different office/clinic locations
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Observation of details at close range (within a few feet of the observer)
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EQUAL EMPLOYMENT OPPORTUNITY STATEMENT ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time.
EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.
I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.
ModernMD Urgent Care delivers the finest medical care promptly, compassionately and affordably to fit your busy schedule – short wait times and no appointment necessary. From colds and flu to sprains and broken bones, you now have immediate access to urgent medical care 7 days per week with extended center hours – mornings, evenings, weekends and holidays. Just walk in!
ModernMD Urgent Care is re-defining the healthcare delivery system in your community with a modern approach – prompt, professional, affordable and convenient quality care. In collaboration with world class health systems in the New York City area, at ModernMD Urgent Care, you come first!
Offices: 85 Broad St, New York, New York 10004, US · 68 Graham Avenue, Brooklyn, New York 11206, US · 168 Flatbush Avenue, Brooklyn, New York 11217, US · 1248 Fulton St, Brooklyn, New York 11216, US · 366 Knickerbocker Ave, Brooklyn, New York 11237, US
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,154 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1590 of the 11154 open customer service & support positions offer remote or hybrid work (460 remote, 1130 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.