Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences. As a Client Service Delivery Associate II within JPMorganChase, you will play a pivota…
Job Description About HPD, the Office of Housing Access and Stability: The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development age…
Skills: Case Management, Customer Service, Communication Skills, Computer Proficiency, Bilingualism
Baker's Recovery
Bakery Counter Staff
New York, New York, United States · On-site
$18/hr–$20/hr
Entry level
Position: Bakery Counter Staff Location: 647 2nd Ave, New York, NY 10016 Company: Baker's Recovery Pay: $18.00 - $20.00 per hour Job Summary Join our bakery team as a Bakery Counter Staff member, where your enthusiasm an…
Start Date: 8/10/2026 Salary: $70,000 Annual Work Set Up: Hybrid Setup (Monday and Friday - Remote |Tuesday to Thursday -Onsite at 215 Park Ave S, New York, NY 10003) Work Schedule: 8:30 am - 5:30 pm EST | Mon - Fri Type…
Key Responsibilities: Support the launch of private market funds and feeder vehicles for our anchor client in coordination with service providers, administrators, third-party platforms, and key internal stakeholders.Assi…
Part Time Key Holder Jo Malone London - Lexington Ave, NYC
New York, New York, United States · On-site
Mid level$5.2B raised
Description We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and men…
Skills: Coaching, Mentoring, Cash Handling, Cash Reconciliation, Customer Service
Description We are looking for a cashier to manage all sales transactions in a fast paced retail environment in line with all cash handling and cash reconciliation guidelines. As the final person that the customer sees b…
Who are we? Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. We are looking for a passionate and dedica…
Overview HealthPro Heritage has a great Full-time Medical Records Coordinator position available in at our retirement community in Riverdale, NY. This is an excellent opportunity to join a supportive team, contribute to …
Skills: Medical Records Management, HIPAA Compliance, EMR Proficiency, Medical Terminology, Microsoft Office
Job Description The Assistant Manager is typically in training to become a store General Manager. This position requires a full time commitment, both physically and mentally as this is a very demanding position. The Assi…
Skills: Customer Service, People Management, Product Preparation, Quality Control, Inventory Control
Job Description We are looking for qualified customer service representatives with people skills and great personality who have the ability to communicate verbally with customers and co-team members to process orders bot…
Skills: Customer Service, Verbal Communication, Order Processing, Relationship Building, Upselling
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Crisis Management, Customer Service, Client Orientation, Security Monitoring, First Aid
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Program: Anchor Inn City | 215-35 Northern Blvd, Bayside, NY 11361 What You'll Do As House Manager, you and the team of Residential Aides you supervise will be among the first members of HELP USA to interact with our new…
Skills: Supervision, Intake Management, Case Management, Conflict Resolution, Customer Service
Program: HWC - Glenmore | Location: 114 Snediker Ave, Brooklyn, NY 11207 Position Overview: HELP USA is in search of an Intake Supervisor who will assume complete accountability for managing one of our shelter sites duri…
Skills: Intake Management, Staff Supervision, Data Entry, Crisis Management, Customer Service
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail serv…
Skills: People Management, Planning and Organizing, Customer Focus, Analytical Skills, Communication Skills
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Front Desk Management, Client Care, Security Operations, Crisis Intervention, Intake Process
Program: Clarke Thomas | 121 Hellgate Circle, Wards Island, Manhattan, NY 10035 What You'll Do As a Safety Team Leader, you'll help maintain a safe and secure environment at one of our transitional housing shelters that …
Program: Clarke Thomas | 121 Hellgate Circle, Wards Island, Manhattan, NY 10035 What You'll Do As House Manager, you and the team of Residential Aides you supervise will be among the first members of HELP USA to interact…
Skills: Supervision, Client Intake, Case Management, Interpersonal Relationships, Customer Service
Job Summary Responsible for assisting patients in reestablishing services by assessing their needs, coordinating documentation and telehealth appointments, managing pending cases, and ensuring effective communication wit…
Skills: Customer Service, Organization, Attention To Detail, Teamwork, Multitasking
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$86k–$123k/yr
Full-time
Comprehensive Health Care Coverage, On-site Health and Wellness Centers, Retirement Savings Plan, Backup Childcare, Tuition Reimbursement, Mental Health Support
Posted 12d ago
~40 hrs/week
Responsibilities
The role focuses on enhancing client relationships through exceptional service, operational support, and the resolution of complex banking issues. Key duties include managing change processes, optimizing service delivery via automation, and monitoring trade discrepancies.
Requirements
Candidates must demonstrate proficiency in fraud prevention, stakeholder management, and strategic communication. Strong analytical skills and digital literacy are required to ensure compliance with technical standards and organizational policies.
Full job description
Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences.
As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.
Job responsibilities
Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
Advise clients using market product knowledge while maintaining awareness of industry practices.
Optimize service delivery by implementing process automation initiatives and building strong client relationships.
Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.
Required qualifications, capabilities and skills
Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
Proficiency in digital literacy and the implementation of emerging technologies.
Strong analytical, technical, and problem-solving skills with keen attention to detail.
Preferred qualifications, capabilities and skills
Capability to analyze processes and recommend improvements for quality and efficiency.
Skilled in driving continuous improvement initiatives to enhance client experiences.
Experience in client-facing roles across multiple business areas and functions.
Strong analytical, problem-solving, and decision-making skills for effective independent work.
Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Related keywords
Banking PrinciplesClient Service DeliveryChange ManagementProcess AutomationTrade DiscrepanciesRoot Cause AnalysisFraud PreventionSecurities IndustryBack-office OperationsStakeholder ManagementDigital LiteracyFinancial ServicesComplianceStrategic CommunicationCustomer Satisfaction
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Offices: 270 Park Avenue, New York, NY 10017-2014, US · 101 Duncan Mill Road, Toronto, ON M3B1Z3, CA · 2200 Ross Ave, Dallas, TX 75201, US · Kadubeesanahalli Circle, Bengaluru, Karnataka 560103, IN · 370 S Cleveland Ave, Westerville, OH 43081, US
Consumer & Community BankingCorporate and Investment BankAsset ManagementPrivate Bankingand Commercial BankingConstructionResidentialFinanceBankingBusiness Development
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,015 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1570 of the 11015 open customer service & support positions offer remote or hybrid work (456 remote, 1114 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
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