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The Casting Specialist is responsible for maintaining platform safety by verifying user-generated content and investigating potential scams or inappropriate behavior. They also manage job-posting queues, provide expert support to clients, and collaborate across departments to ensure content quality.
Candidates must be self-directed, highly organized, and capable of making independent decisions regarding content legitimacy. Strong communication, copy-editing, and analytical skills are required, along with the ability to handle high volumes of specialized content.
Work Setup: Remote
Start Date: ASAP
Equipment Provision: Bring Your Own Device
Schedule: 12AM-9AM Shifting Schedule
What does a day in the life of a Casting Specialist took like?
Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.
Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.
Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.
Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.
Monitor and review system-generated alerts related to client/job-poster activities (such as changes to previously approved listings or messaging limits) and determine appropriate actions.
Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform.
Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.
Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.
Utilize expert knowledge to engage and support employers throughout their casting process.
Independently source missing information and enter additional job details provided by employers and third parties into the system for publication.
Educate and assist clients as a product expert, addressing questions about the marketplace’s job-posting and application-management tools.
Communicate with clients regarding customer service issues that require specialized casting knowledge.
Provide guidance and insights to clients on posting jobs and answering questions related to casting tools.
Train clients on casting tools and troubleshoot any issues they encounter, ensuring a seamless and positive casting experience.
Collaborate with other departments (customer service, account management, business development) to support cross-functional needs, enhance customer experiences, identify new leads, and provide account support.
Research projects and triage escalated tickets from customer service related to job listings.
Examine job database reports to identify previously approved or held jobs that may need attention, recategorization, or early expiration to ensure content remains fresh and relevant.
Assist team members with training, troubleshooting, and escalated cases.
Perform other responsibilities and tasks as assigned.
What are the required qualifications for a Casting Specialist?
Self-directed, efficient, independent worker able to work autonomously.
Demonstrated experience handling a high volume of specialized content and users.
Highly organized, detail- and deadline-oriented.
Able to evaluate information and make decisions independently.
Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.
Excellent copy editing, fact-checking, proofreading, and research skills.
Good data-entry, account management, and client support skills.
Technical acuity—able to understand, utilize, and explain online casting/hiring technology.
Strong analytical skills—capable of assembling and interpreting data to assess content validity.
Bonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting, or willing to learn and understand the complexities of this marketplace.
Ninja Perks and Benefits
*Full time employees
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/GPB9gvgVg2rFirS01BKRJ
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
B2B marketing, sales and support
Scaling up businesses is our expertise, allowing for companies to reach a greater impact on the market. We assist you in the great expansion of your visibility and reach, leading to an enlargement of your success by cleverly gaining you more clients. We currently have offices in Koh Phangan (Thailand) and Florianópolis (Brazil) giving the advantage of covering all time zones across the globe. Our services include: Cold Email Marketing - We verify a database of prospects, set up a cold email marketing campaign, and win leads for your business. LinkedIn Marketing - We build a database of potential customers, reach out to them via LinkedIn and evaluate interested leads. Account-Based Marketing - We create a list of highly targeted accounts and communicate through available channels. Content Creation - To build more trust and stay in the head of prospects we create educational and promotional content to post on Social Media, Blogs or Newsletters. Social Media Management - We manage your content and distribute it to social media platforms. We analyse the performance of the content and help establish a feedback loop between content creators and sales agents to better the ROI of your social media campaigns. Customer Support - We qualify and nurture leads to hand over to your sales agents and manage incoming support tickets of existing customers. Paid Advertising - We create, analyse and optimise your paid advertising campaigns on Google & Facebook. We boost your sales with highly qualified inbound leads. Sales Agents - Let us manage your entire sales process and build a team of sales agents that are always ready to sell your products and services. Staff Training - We train your staff to adapt to new standards in marketing, sales and support.
Offices: Koh Phangan, Koh Pha Ngan, TH · Rua Luiz D'Acampora, Florianópolis, SC 88095-330, BR
B2B marketing, sales and support
Scaling up businesses is our expertise, allowing for companies to reach a greater impact on the market. We assist you in the great expansion of your visibility and reach, leading to an enlargement of your success by cleverly gaining you more clients. We currently have offices in Koh Phangan (Thailand) and Florianópolis (Brazil) giving the advantage of covering all time zones across the globe. Our services include: Cold Email Marketing - We verify a database of prospects, set up a cold email marketing campaign, and win leads for your business. LinkedIn Marketing - We build a database of potential customers, reach out to them via LinkedIn and evaluate interested leads. Account-Based Marketing - We create a list of highly targeted accounts and communicate through available channels. Content Creation - To build more trust and stay in the head of prospects we create educational and promotional content to post on Social Media, Blogs or Newsletters. Social Media Management - We manage your content and distribute it to social media platforms. We analyse the performance of the content and help establish a feedback loop between content creators and sales agents to better the ROI of your social media campaigns. Customer Support - We qualify and nurture leads to hand over to your sales agents and manage incoming support tickets of existing customers. Paid Advertising - We create, analyse and optimise your paid advertising campaigns on Google & Facebook. We boost your sales with highly qualified inbound leads. Sales Agents - Let us manage your entire sales process and build a team of sales agents that are always ready to sell your products and services. Staff Training - We train your staff to adapt to new standards in marketing, sales and support.
Offices: Koh Phangan, Koh Pha Ngan, TH · Rua Luiz D'Acampora, Florianópolis, SC 88095-330, BR
