London, England, United Kingdom · On-site
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the s…
Skills: Customer Service, Administration, Scheduling, MS Outlook, MS Excel
London, England, United Kingdom · On-site
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Skills: French Fluency, English Fluency, Client Relationship Management, Localisation Process Management, Project Management
London, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bar person you’re not just preparing and …
Skills: Drink Preparation, Customer Service, Hospitality, Teamwork, Leadership
London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
The Role… At Soho House, a Barback plays an essential supporting role in the smooth and efficient operation of the bar. Working alongside the bar team, you’ll ensure that bartenders have everything they need to deliver f…
Skills: Bar Operations, Customer Service, Stock Rotation, Hygiene Standards, Glassware Polishing
London, England, United Kingdom · On-site
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the…
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Customer Service, Drink Preparation, Food Service, Attention To Detail, Teamwork
London, England, United Kingdom · On-site
$50k–$55k/yr
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Skills: Leadership, P&L Control, Team Recruitment, Staff Development, Customer Service
London, England, United Kingdom · Remote OK
Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe…
Skills: French Fluency, English Fluency, Cold Calling, Project Recruitment, Panel Management
London, England, United Kingdom · On-site
$50k–$55k/yr
Company Description Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unb…
Skills: Leadership, Business Development, Team Recruitment, Team Development, P&L Control
London, England, United Kingdom · On-site
Company Description Searcys are looking for a Barista to join the team at Bar Giorgio at the National Gallery. As a Barista for Searcys you will support the Cafe Manager in the everyday running of the venue, deliver serv…
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London, England, United Kingdom · Hybrid
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opp…
Skills: Client Relationship Management, Structured Finance, Securitisation, RMBS, CMBS
London, England, United Kingdom · Hybrid
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Skills: Structured Finance, Client Relationship Management, Corporate Trust, Securitisation, RMBS
London, England, United Kingdom · On-site
$96k–$130k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
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London, England, United Kingdom · Hybrid
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading a…
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London, England, United Kingdom · On-site
Company Description The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with i…
Skills: Communication Skills, Organizational Skills, Guest Complaint Handling, Multi-tasking, Problem Solving
London, England, United Kingdom · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Supervisor, you’re not just supervi…
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London, England, United Kingdom · On-site
We are seeking a part time showroom sales assistant / bench locksmith for our North London Showroom in Golders Green. The role will involve assisting in the day to day running of the showroom, ensuring customer service i…
Skills: Customer Service, Sales, Upselling, Key Cutting, Lock Servicing
London, England, United Kingdom • On-site
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Act as the primary point of contact for customers to handle repairs and servicing queries across multiple contracts. Responsible for scheduling jobs, raising appointments in the database, and managing contract administration.
Requires previous administrative experience, preferably within the social housing or construction sectors. Must be proficient in MS Office and possess strong professional communication and organizational skills.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.
Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
Scheduling jobs with customers across multiple contracts.
To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
Answer customer queries and take ownership of any issues arising through to completion.
Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
All associated ad-hoc administrative duties.
The successful candidate will have
Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills
What we can offer you
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
37.5 hours per week contracted with summer/winter hours
Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks
We aim to be the best smart metering business in the U.K
Based in Newmarket, Suffolk, we cover a wide range of industrial, commercial and residential smart metering and gas and electric applications across England, Scotland and Wales. We design, manufacture, install and project manage bespoke projects and large scale exchange programs. Amongst our highly skilled and competent engineers we have Low Pressure, Medium Pressure and Intermediate Pressure qualifications.
Offices: 4 Albion Court, Studlands Park Avenue, Newmarket, Suffolk CB8 7XA, GB · West Court, Buntsford Park Road, Bromsgrove, Worcestershire B60 3DX, GB · Orchard House, Park Road, Elland, Halifax, West Yorkshire HX5 9HP, GB · Suite 312, Business First,, 23 Goodlass Road, Speke, Liverpool L24 9HJ, GB · 2F Inchmuir Road, Whitehill Industrial Estate, Bathgate, West Lothian EH48 2EP, GB
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